More bees!

July 2, 2008 – 10:24 pm


As I’ve written previously, I keep bees. Yesterday I got a call from Oak Grove Elementary School in Graton about a swarm of bees in one of their trees. The nice folks at Beekind referred them because Sonic.net has a bucket truck which I can borrow, so we can reach swarms which have settled high in a tree.

I’ve captured two swarms already this season, and have three hives running now, and that’s about as many as I want to manage. So, I called my friends John and Chris Mason at Emtu Wines. They lost both of their hives last winter, presumably to colony collapse.

I sent John up in the bucket this time, while Chris and I observed from below. The swarm wasn’t nearly as large as the one from Occidental, perhaps three pounds of bees, about 10,000. Boxed up and away they went, into one of the empty Emtu hives. Hopefully the bees will be successful there, and none of the elementary school kids will risk anaphylaxis.

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Satellite Broadband: Demo it here!

June 27, 2008 – 4:17 pm

Nearly 4,000 of our current customers cannot obtain terrestrial DSL service today. Unfortunately, the prospects for many of these locations are not good for wired access due to very, very long wire distances.

For these rural homes, we introduced satellite Internet access at the beginning of this year. Today we have have nearly 200 customers online with broadband access via a small satellite dish. Satellite access is also available for business locations, and works well for multiple users.

Satellite access is cost effective and fast - far, far better than dialup. For locations which are rural, and where wired broadband is not available in any form (DSL or cable), it’s a wonderful solution.

That said, one of the most common requests we’ve heard from potential customers is “show me!”

That’s a very reasonable request, and we’ve now set up a demo station at our office here in Santa Rosa so prospective customers can take satellite broadband access for a test drive!

For web browsing, email with big attachments (photos and such), and streaming video and audio such as YouTube, satellite access is wonderful. It makes using the Internet far more fun and productive.

It is important to understand the limitations of satellite. Satellite access is not as fast as wired access, and it won’t work for some applications such as Voice over IP (VOIP), video conferencing and gaming.

Satellite access also has reasonable download and upload limits, a configuration called the “Fair Access Policy” (FAP). This is designed to keep one user from using up too much capacity on the satellite. The FAP limits are large - but you can’t download movies, for example, without hitting the limits. (That’s what satellite TV and on-demand are for!)

If you’ve been thinking of switching from dialup to satellite, please stop by our office and give it a try! If you’ve been stuck on dialup, you will really enjoy it.

Our lobby is open from 8am to 5pm weekdays, and we’re at 2260 Apollo Way in Santa Rosa (map).

P.S.: Remember, if you’ve got a “modem line”, an extra phone line for your PC modem, you’ll no longer need this with satellite, and this can really help offset the monthly cost of satellite access. No phone line is required!

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The Governor and the Internet

June 20, 2008 – 10:54 pm

As reported by CNet today, California’s governor and Attorney General are asking California Internet service providers to help stop the illegal dissemination of child pornography.

The Governor and the Attorney General’s letter was sent to the California ISP Association (CISPA), the largest of a dwindling number of trade groups for Internet service providers. Sonic.net has been a member of CISPA for many years, and I’ve found it to be a wonderful peer group. Until recently, I served as President of CISPA, but I gave up the position recently after serving for a number of years. Please note that I am not writing as an official CISPA response, simply as an involved member.

In the letter (PDF), the Governor asks CISPA members to assume a leadership role in curbing distribution of child pornography.

In fact, for the last decade, all ISPs have been required by law to both report child pornography if it is found, and to remove it promptly if it is reported to us. We have been leaders at the front line of this fight for a long time, alongside and in cooperation with law enforcement..

The Protection of Children from Sexual Predators Act of 1998 (Sexual Predators Act) requires that an ISP notify a designated law enforcement agency after learning that a website containing child pornography exists on its server. If the ISP willfully fails to report the website, the ISP can be fined. Generally, ISPs cooperate with law enforcement agencies and, upon notification, remove sites that include child pornography.

You can view the act at the Library of Congress and view the bill itself in PDF form at the Government Printing Office.

I applaud the efforts of law enforcement investigators in the many agencies involved and the staff of the National Center for Missing and Exploited Children (NCMEC) for the work they have done for more than a decade in an effort to eliminate this illegal content from the Internet. (If you encounter illegal content, you can report it at the link above, or by phone to NCMEC at 1-800-843-5678.)

The letter asks CISPA to work with it’s members to “remove child pornography from existing servers and blocking channels, which include newsgroups, used for distributing this material.”

ISPs have a responsibility to remove bad content when it is found, and we will of course continue to do that. It’s the law, and it’s the right thing to do.

Regarding “blocking channels, which include newsgroups”, I think that there is some confusion and misinformation.

Verizon, Sprint and Time Warner Cable have all agreed to eliminate some or all Usenet newsgroups. The Usenet (Wikipedia) is a collection of discussion groups, about 100,000 in all. Millions of postings are made daily, in groups as diverse as soc.politics to rec.bicycling to sci.math. Also included are groups such as alt.adoption, alt.atheism, alt.gothic, and alt.tv.simpsons.

The root of the problem is that Verizon, Sprint and Time Warner Cable did NOT comply with the law. From the NY Times:

The agreements resulted from an eight-month investigation and sting operation in which undercover agents from Mr. Cuomo’s office, posing as subscribers, complained to Internet providers that they were allowing child pornography to proliferate online, despite customer service agreements that discouraged such activity. Verizon, for example, warns its users that they risk losing their service if they transmit or disseminate sexually exploitative images of children.

After the companies ignored the investigators’ complaints, the attorney general’s office surfaced, threatening charges of fraud and deceptive business practices. The companies agreed to cooperate and began weeks of negotiations.

These service providers failed to respond as the law requires to reports of illegal content which was posted, reportedly in one of 88 Usenet newsgroups which law enforcement found illegal content in.

Now, as a result of their failure to adhere to the law, they have settled with NY’s attorney general by agreeing to drop some or all of the Usenet. In Sprint’s case, they’re dropping the more than 18,000 alt.* groups (the largest section in volume by far), along with many other sections of the Usenet. Time Warner is just going to drop the Usenet entirely - all 100,000 groups.

There’s a bit of a sub-plot here. Offering Usenet access is something that every ISP used to include with the service, but more and more have moved away from it as the web has become a more dominant use for Internet access. “The Usenet” isn’t a site, it’s a service, provided by ISPs, and it costs ISPs a lot of money to keep it running. And, they can shut it down for their users. It has been reported that just a small minority of typical ISP end-users know about Usenet or participate in the groups, so no one will notice, right?

Sprint, Verizon and Time Warner are playing Br’er Rabbit here. Br’er is a classic trickster, saying “Oh, no, please don’t throw me in the briar patch!” in order to escape his foes. In this case, these provider’s briar patch is simply an escape from the costs and overhead of offering Usenet discussion groups, plus reduction in fines applicable due to their failure to act as the law requires. As a bonus, they also get some great press for slaying this paper tiger!

And as for Sprint and Verizon, who will still continue to carry some groups - the bad guys will simply start posting illegal content to a different newsgroup. I can’t imagine that “on topic” posting and obedience to a newsgroup’s charter is these people’s top priority. Do common thugs comply with our wishes for how they’d behave? Instead, they’ll tuck it away in obscure places like rec.crafts.rubberstamps. (If your ISP still provides Usenet, click for news://rec.crafts.rubberstamps/ or instead, use the Google Groups gateway)

I certainly welcome further input on this issue from the Governor’s office and the Attorney General. We are all trying to accomplish the same thing.

That said, I don’t think eliminating 88, or 18,000, or 100,000 Usenet discussion groups is going to be productive in addressing the real issue. The problem will just move to another part of the Usenet, or another part of the Internet.

The real answer is continued close and rapid collaboration between law enforcement and Internet service providers in order to track down the producers and consumers of this illegal material.

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My best idea ever - can you help me find an implementation?

June 19, 2008 – 11:32 pm

We probably agree that Email is THE killer application on the Internet. It’s simple and humble, but it’s critical to everything businesses and individuals do today.

And, we know that everyone suffers from information and task management overload.

My idea: When I send email, I want to set an “expectation” for a response, for my own reference and my own follow up. It might be “no response expected”, or “two days”, or “today”. Maybe it’s a slider I drag before I hit send. If I don’t drag it, the default is ‘nothing expected’.

If I don’t get a response within my set expected interval, I want my sent message to reappear in my inbox so that I can “reply” to the person I sent to and say “bump” or “how about this?” - or pick up the phone. (No, software should NOT annoy the recipient!)

The goal is to delegate and forget, never needing to keep in my head all of the things I’ve sent out as tasks and items requiring response.

This sort of follows the Getting Things Done (GTD) philosophy of committing everything to a system you trust, then forgetting about it and getting on with life.

I don’t want to bug the recipient, this is just a sender client side concept. The tool would look for a reply (Subject: Re: blah) to satisfy the expectation.

So my thought is that this is THE missing feature of email, and that someone must have written a Thunderbird extension. But, no luck finding one.

Which brings me to my request of you: Ask your social network (the techie ones, anyway) if they’re aware of a tool for Thunderbird that reminds you to follow up on emails which have not been responded to?

Okay, I hope this isn’t REALLY my best idea ever, but it’s a decent one, and I hope you can help me find an implementation.

Please reply with comments if you find this feature, or have any suggestions or feedback.

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Yelpers rate Sonic.net five out of five

June 19, 2008 – 5:18 pm

Click to visitWe got a nice letter in the mail from Yelp today (and a window decal), telling us we’ve got 16 Yelp reviews and a five out of five star rating!

Everyone on our team here works really hard to deliver unique and amazing service to our customers, so it’s very gratifying to hear the kind words. Here are a few excerpts - click the Yelp logo to read more.

“THE best in the whole universe! Ok, so I may be getting a little too enthusiastic about Sonic.net, but I’ve been abused by so many other, nasty companies like AOL and Earthlink…you understand, don’t you? …” Kristina R., San Francisco, CA

“If you’re a broadband user living in the Bay Area you should sign up with Sonic.net automatically. I’ve been with them for over 2 yrs. and they’re great. …” Rick K., San Jose, CA

“I can’t say enough good things about Sonic.net. EVERY time I call I speak with a LIVE person almost immediately. EVERY time I call they fix my problem quickly. Their customer service people are patient, polite, and knowledgeable - they’ve even helped me troubleshoot problems that didn’t end up having anything to do with them. …” Loring S., Pacifica, CA

“If you are looking for a good ISP, I HIGHLY recommend Sonic. No humour in this review because I am so dead serious when I say Sonic is the best ISP around. They know their stuff and are good peeps. …” Cathy N., San Jose, CA

Thanks Yelpers!

-Dane

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Firefox release 3

June 17, 2008 – 11:54 pm

I’ve been using Firefox for a long time, and have found it to be the most capable, extensible and secure browser of all of the options available. Do yourself a favor and switch or upgrade today, it’s free, no strings attached.

Their newest version includes some great features such as malware and phishing protection. They’ve also made some improvements to their already great tabbed browsing interface that should make it even easier to manage many open pages.

You can download it here:

Firefox 3

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Green Certification for Sonic.net

April 23, 2008 – 6:00 pm

At the Sonoma County Board of Supervisor’s meeting this last Tuesday, Sonic.net received certification under the Sonoma Green Business Program.

Of course, Sonic.net’s business processes and facilities utilize best common practices. This means recycling, minimized use of paper, low flow fixtures, etc.

But, our big green effort is a massive update to our data center cooling plant.

We have replaced our traditional Liebert data center AC units with a huge new system from Bell Products of Napa. Bell’s been working on this project for over a year for us, and it’s a massive update. The new system adds a huge amount of capacity, and reduces power usage by a shocking amount.

It’s wonderful to receive recognition for our investment and practices from the Business Environmental Alliance and the County Board of Supervisors.

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Best of the North Bay Award

April 23, 2008 – 5:38 pm

We have been very happy to be repeatedly recognized as Sonoma’s “Best ISP” by The Bohemian. We were described as “Sympathetic and serene”. The BoHo wrote “They’re my ISP too, and I must confess to a deep and rigorous love.” Great to hear! They went on to say we impress them by consistently “…by making everything right. In minutes. As if by magic. Or by fairies.”

Thanks folks for voting for us, we’ve consistently won this award, and it really validates the hard work we and the fairies do here.

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Other uses for wireless equipment: Bee swarm capture

April 13, 2008 – 11:20 pm

I’ve got a few hobbies which are not related to the Internet business. One of them is beekeeping, and I had a lot of fun taking care of my two hives last year. The bees are so dedicated and interesting to watch, and the honey is great.

Like many beekeepers, I suffered losses and only one of my hives survived the winter. As a result, I’m on the lookout for bees.

It’s swarming season for the bees right now. This is the time when a healthy but overcrowded hive will split, and a group of about 10,000 bees join the outgoing queen and depart the hive. They cluster somewhere while scout bees seek out a new home. Then, once a bee quorum is archived, they all move to their new home. Generally this takes a day or so, during which time beekeepers can box up the whole group and put them in a cozy new hive.

I got a call this afternoon about a swarm that was very high upin a redwood tree. My coworker Kelsey and I had captured a swarm last week from a bush - shoulder height, just off a trail, it was really quite easy. But, the height at which this swarm had settled in the redwood tree made it sound like a real challenge.

Thankfully, our bucket truck hasn’t got much to do these days. Normally it’s used to install Wi-Fi, but I put it to another use. At the full extension of the boom, we had to put a rope over the branch to draw it down. Thanks to Katia at BeeKind in Sebastopol for the idea.

Tomorrow evening, the bees will be moved into the home I am giving them, a nice cozy new hive box located next to my other two in Forestville.

If you find a bee swarm, don’t panic. Swarming season is when bees are generally best behaved. Don’t disturb them, and they are not likely to sting you. Consult your local beekeeping association for a list of people who may be able to pick up a swarm. Locally, that would be the Sonoma County Beekeeping Association.

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Sonic.net moves into fast lane

April 7, 2008 – 9:08 am

Nathan PatrickPhoto: Scott Manchester / PD

There’s an article in the Press Democrat today about Sonic.net’s expansion as a telecommunications and access provider.

This is a project we’ve been working on for over two years now, and Santa Rosa is just the first of many areas where service will be available. Businesses near downtown Santa Rosa can get on board now, with residential service to follow.

Read the full article now at PressDemocrat.com.

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Active customer service discussions in Sonic.net
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