Comments for Sonic.net CEO Blog http://corp.sonic.net/ceo Postings from Dane Jasper Wed, 09 Jul 2008 02:06:06 +0000 http://wordpress.org/?v=2.5.1 Comment on Yelpers rate Sonic.net five out of five by Dane Jasper http://corp.sonic.net/ceo/2008/06/19/yelpers-rate-sonicnet-five-out-of-five/#comment-406 Dane Jasper Tue, 08 Jul 2008 17:56:36 +0000 http://corp.sonic.net/blog/?p=70#comment-406 Wow, we've now got 17 reviews, and just ONE of them gave us less than full marks. Very nice to hear. We work very hard here and make huge commitments (financial and personal) to deliver a great product, and it's real pleasant to read such kind feedback. http://www.yelp.com/biz/sonic-net-santa-rosa-3 -Dane Wow, we’ve now got 17 reviews, and just ONE of them gave us less than full marks. Very nice to hear. We work very hard here and make huge commitments (financial and personal) to deliver a great product, and it’s real pleasant to read such kind feedback.

http://www.yelp.com/biz/sonic-net-santa-rosa-3

-Dane

]]> Comment on The Governor and the Internet by Anon, Please http://corp.sonic.net/ceo/2008/06/20/the-governor-and-the-internet/#comment-403 Anon, Please Sun, 06 Jul 2008 15:27:14 +0000 http://corp.sonic.net/blog/?p=74#comment-403 I'm a prospective customer doing some reading prior to getting new service. It is such a joy to find an ISP that doesn't go out of their way to harm their own customers. I read the Sonic TOS very closely and I'm all but swooning. What a contrast to, say, Comcast. Things I like: a clear policy that Sonic does not retain records indefinitely (would be nice to know how long is maximum retention, but this is better than anyone else I've seen,) statement on wiretaps, Sonic does not claim IP rights to customer data, does not monitor customers on a regular basis, and generally acts as a common carrier. For features, I'm pleased to see eight (whoo!) static IP addresses and a shell account. The 91% rating on DSL reports is astonishingly great, too. Clearly you follow the tech policy side very closely, understand the implications, and are able to articulate them to your customers as needed. I would *so* *much* rather pay you folks every month than companies that lobby for ways to make the Internet just another form of TV. Unless my husband objects, I expect we'll be new customers in a few days. I am so relieved to find you folks. I’m a prospective customer doing some reading prior to getting new service. It is such a joy to find an ISP that doesn’t go out of their way to harm their own customers. I read the Sonic TOS very closely and I’m all but swooning. What a contrast to, say, Comcast.

Things I like: a clear policy that Sonic does not retain records indefinitely (would be nice to know how long is maximum retention, but this is better than anyone else I’ve seen,) statement on wiretaps, Sonic does not claim IP rights to customer data, does not monitor customers on a regular basis, and generally acts as a common carrier. For features, I’m pleased to see eight (whoo!) static IP addresses and a shell account. The 91% rating on DSL reports is astonishingly great, too.

Clearly you follow the tech policy side very closely, understand the implications, and are able to articulate them to your customers as needed. I would *so* *much* rather pay you folks every month than companies that lobby for ways to make the Internet just another form of TV.

Unless my husband objects, I expect we’ll be new customers in a few days. I am so relieved to find you folks.

]]> Comment on Other uses for wireless equipment: Bee swarm capture by More bees! | Sonic.net CEO Blog http://corp.sonic.net/ceo/2008/04/13/other-uses-for-wireless-equipment-bee-swarm-capture/#comment-400 More bees! | Sonic.net CEO Blog Thu, 03 Jul 2008 06:24:29 +0000 http://corp.sonic.net/blog/?p=61#comment-400 [...] I’ve written previously, I keep bees. Yesterday I got a call from Oak Grove Elementary School in Graton about a swarm of [...] [...] I’ve written previously, I keep bees. Yesterday I got a call from Oak Grove Elementary School in Graton about a swarm of [...]

]]> Comment on Other uses for wireless equipment: Bee swarm capture by Chris Dunkle http://corp.sonic.net/ceo/2008/04/13/other-uses-for-wireless-equipment-bee-swarm-capture/#comment-399 Chris Dunkle Thu, 03 Jul 2008 05:54:02 +0000 http://corp.sonic.net/blog/?p=61#comment-399 Katya at Beekind is really great. She cheerfully (and educationally) collected the colony that had moved into our Japanese maple tree. I'm allergic, so took a good photo from a bedroom window. I still have trouble looking at the photo! Katya at Beekind is really great. She cheerfully (and educationally) collected the colony that had moved into our Japanese maple tree. I’m allergic, so took a good photo from a bedroom window. I still have trouble looking at the photo!

]]> Comment on Satellite Broadband: Demo it here! by Dane Jasper http://corp.sonic.net/ceo/2008/06/27/satellite-broadband-demo/#comment-398 Dane Jasper Thu, 03 Jul 2008 01:27:41 +0000 http://corp.sonic.net/ceo/?p=76#comment-398 Bill, Excellent - glad to hear you're going to sign up! I'm sure you'll be much happier with our service than with what you're using now. -Dane Bill,

Excellent - glad to hear you’re going to sign up! I’m sure you’ll be much happier with our service than with what you’re using now.

-Dane

]]> Comment on Satellite Broadband: Demo it here! by Bill http://corp.sonic.net/ceo/2008/06/27/satellite-broadband-demo/#comment-397 Bill Wed, 02 Jul 2008 23:30:30 +0000 http://corp.sonic.net/ceo/?p=76#comment-397 Dane wrote: "If you’re over 100 miles, there’s a nominal mileage cost out to a total max of 150 (beyond that we can’t get there, get the installation done and get home in a working day.)" Looks like I'll give sales a call tomorrow. They had previously told me my location was way out of range, but according to my Nuvi I'm 91 miles (by road, much less as the crow flies). Perhaps an end to Hughes part time service. Dane wrote: “If you’re over 100 miles, there’s a nominal mileage cost out to a total max of 150 (beyond that we can’t get there, get the installation done and get home in a working day.)”

Looks like I’ll give sales a call tomorrow. They had previously told me my location was way out of range, but according to my Nuvi I’m 91 miles (by road, much less as the crow flies). Perhaps an end to Hughes part time service.

]]> Comment on Satellite Broadband: Demo it here! by Dane Jasper http://corp.sonic.net/ceo/2008/06/27/satellite-broadband-demo/#comment-396 Dane Jasper Wed, 02 Jul 2008 20:53:03 +0000 http://corp.sonic.net/ceo/?p=76#comment-396 Christina, If it's a business location, you'll opt for the business product, which includes a larger dish to assure maximum signal strength. If it's a residential location, you're eligible for either business or residential services, speed and bandwidth tiers and prices, and even with that dish, we've seen great reliability. Satellite is never going to be as reliable as a wired product, but it's close. I'd also suggest opting for the $10/mo service plan - this way, if you have any problems, we'll come out at and do any required repairs without a service call cost. -Dane Christina,

If it’s a business location, you’ll opt for the business product, which includes a larger dish to assure maximum signal strength.

If it’s a residential location, you’re eligible for either business or residential services, speed and bandwidth tiers and prices, and even with that dish, we’ve seen great reliability. Satellite is never going to be as reliable as a wired product, but it’s close.

I’d also suggest opting for the $10/mo service plan - this way, if you have any problems, we’ll come out at and do any required repairs without a service call cost.

-Dane

]]> Comment on Satellite Broadband: Demo it here! by Christina http://corp.sonic.net/ceo/2008/06/27/satellite-broadband-demo/#comment-395 Christina Wed, 02 Jul 2008 20:41:07 +0000 http://corp.sonic.net/ceo/?p=76#comment-395 We're on a rural road outside town, so no DSL or cable is available. For the last four or five years we have had 128kbps ISDN with Sonic.net. It's been quite reliable but still frustratingly slow for today's standards. And between the phone company’s charges and Sonic, it’s very expensive for the speed you get. Our connection is critical as we use it for our business (web design, graphic design). When I read here about the top-end satellite connection being 1.5Mbps, it sounded great! That is for download speed, right? What is upload speed? Most importantly, do you recommend this as a reliable enough connection (year around, including during winter rainy season) for a business that depends upon Web connectivity? Thanks, Christina We’re on a rural road outside town, so no DSL or cable is available. For the last four or five years we have had 128kbps ISDN with Sonic.net. It’s been quite reliable but still frustratingly slow for today’s standards. And between the phone company’s charges and Sonic, it’s very expensive for the speed you get.

Our connection is critical as we use it for our business (web design, graphic design).

When I read here about the top-end satellite connection being 1.5Mbps, it sounded great! That is for download speed, right? What is upload speed?

Most importantly, do you recommend this as a reliable enough connection (year around, including during winter rainy season) for a business that depends upon Web connectivity?

Thanks,
Christina

]]> Comment on Satellite Broadband: Demo it here! by Dane Jasper http://corp.sonic.net/ceo/2008/06/27/satellite-broadband-demo/#comment-394 Dane Jasper Wed, 02 Jul 2008 02:49:38 +0000 http://corp.sonic.net/ceo/?p=76#comment-394 Adam, We're leasing satellite capacity from Wildblue. All other services are our own, from installation and repair to customer service and billing. And, of course, our Internet services such as email, shell, news, hosting, etc. This is similar to DSL; we lease end-user loops from AT&T - then we deliver our products over them. Adam,

We’re leasing satellite capacity from Wildblue.

All other services are our own, from installation and repair to customer service and billing.

And, of course, our Internet services such as email, shell, news, hosting, etc.

This is similar to DSL; we lease end-user loops from AT&T - then we deliver our products over them.

]]> Comment on Satellite Broadband: Demo it here! by Adam Scheblein http://corp.sonic.net/ceo/2008/06/27/satellite-broadband-demo/#comment-393 Adam Scheblein Tue, 01 Jul 2008 21:56:08 +0000 http://corp.sonic.net/ceo/?p=76#comment-393 Dane, I assume you are reselling satellite service. Who's your provider? Adam Dane,

I assume you are reselling satellite service. Who’s your provider?

Adam

]]>