Sonic.net Blogs

New “labs” project: DNSSEC enabled recursive name servers are available.

The DNSSEC servers provided by Sonic.net are not in any way supported by our Technical Support team, they are available as a “labs” project for advanced customers only.

We have deployed a new set of DNS servers for our customers to use if they want the added protection of DNSSEC while they surf the Internet, these new servers are made available as an advanced option, and are in no way meant to replace our existing DNS servers — in other words: proceed with caution, and do not proceed unless you feel confident in doing so.

Sonic.net believes this service will help keep our customers more secure as they surf the Internet, and that by offering this service we are helping support wide-spread adoption of DNSSEC across the Internet.

For more information, please visit our Wiki page :

https://wiki.sonic.net/wiki/DNSSEC .

Please submit comments, questions, or concerns to the “Labs” section of our Forums, a thread on this topic has already been started here:

https://forums.sonic.net/viewtopic.php?f=13&t=587 .

Posted in DNS, dnssec | Leave a comment.

Customer Service Closing Early Friday May 4th

Customer service will be closing at 9:45 P.M. tomorrow Friday the 4th for movie night. Support and Sales will open at the regular time Saturday morning. -Kavan and the Sonic.net Staff.

Posted in Uncategorized | Leave a comment.

Legacy DSL Outage

We are currently experiencing an outage affecting Legacy DSL customers in the Salinas area. We are investigating the cause of this outage and will provide further updates as soon as possible.

-Tim

Update: Service has been restored as of 1:52AM. The outage was caused by a failure on a backhaul circuit. We are working with the telco to determine the cause of the outage.

Posted in Uncategorized | Leave a comment.

Voice Infrastructure Maintenance

Beginning at 11:00pm on this Thursday, May the 3rd,  we will be performing maintenance on equipment servicing our voice platform. We do not expect any customer impact during this maintenance window beyond a slight delay when incoming/outgoing calls are initialized.

- Robbie, Tomoc, and Nathan

Posted in Fusion, Maintenance, Network | Leave a comment.

Legacy DSL Outage

This morning, Wednesday, April 25 at 7:00AM, equipment serving a subset of customers in (LATA2) Chico performed a soft reboot. We are investigating the cause of this reload with our vendors to ensure this does not happen again. All affected customers should be back online, estimated down time of less than 5 minutes.

-Tomoc

Update: We are experiencing further trouble with this device and are currently investigating

Update: We have narrowed down the extended troubles to a failing card in one of our pieces of equipment. The problematic card has been replaced and all affected customer’s service has been restored.

Posted in Uncategorized | Leave a comment.

Storage cluster maintenance failure.

At 3:50pm today we suffered a storage cluster failure while performing maintenance on one of our storage arrays, all services have been restored, but for a brief window customers may have seen e-mail and web site errors.

–Augie

Posted in Maintenance | Leave a comment.

Emergency Legacy DSL Maintenance

Tonight, Tuesday, April 24th, starting at midnight, we will be performing maintenance on an ATM switch serving some of our (LATA1) Bay Area subscribers. Expected down time is less than 10 minutes.

-Tomoc and Robbie

Update: All work has been completed. A small subset of subscribers experienced approximately 5 minutes of down time during this procedure.

Posted in Maintenance, Network | Leave a comment.

Legacy DSL Outage

We are investigating a failure in our legacy DSL network causing loss of connectivity to some LATA1 subscribers.

Posted in Uncategorized | Leave a comment.

Emergency Maintenance on Legacy DSL

We are preforming emergency maintenance on one of the ATM switches serving customers in the Bay Area (LATA 1). A software malfunction has left the device unable to pass traffic for a significant number of customers, and we’ve elected to reload the affected unit to restore service.

This reload will cause 5 to 10 minutes of additional downtime for customers aggregated through that device.

-Nathan and Tomoc

Posted in Network | Leave a comment.

DSL Aggregation Router Reload

This Thursday, April 19 at 12:01 AM we will be performing maintenance reloads of two Redbacks that terminate traditional DSL service. This will affect some of our Bay Area DSL subscribers. Expected downtime is 5 minutes.

-Tomoc

Update:

Reloads completed successfully, all service restored.

Posted in Uncategorized | Leave a comment.