Sonic.net Blogs

Infrastructure maintenance.

Update : (0123 20, Nov.) Maintenance complete; everything is fully operational again.

Tonight (19, Nov.) we will be performing maintenance on some of the internal networking and NetApp storage filers that many of our servers depend on (including e-mail and web); from 11pm to 1am the following morning you may see a slow down in performance when retrieving or sending e-mail or accessing your web content as we perform our maintenance.

-Augie, Aaron

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Large DDoS Attack

This morning at 11AM, a large DDoS was aimed at a server in our colocation facility in Santa Rosa. The DoS was large enough (1.5 million pps) to disrupt connectivity to our Santa Rosa datacenter, which would have affected access to mail and web services hosted by Sonic. The DoS was blocked by 11:07 AM, and no further ill effects should have been felt after that point.

-Jared

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POP3 problems

We experienced a brief issue with our POP3 (email) performance today due to a problem with our load balancing servers. This issue has been resolved and all POP3 services should be working normally at this time.

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DSL Performance Problems in LATA1

This morning at about 9:30 AM we began tracking a problem that was causing some DSL customers in the Bay Area to experience poor speeds and performance. We have tracked the cause of the problem back to a failing ATM card in one of our core routers, and have removed that card from service. At this time, all DSL should be functioning normally, but we continue to monitor the situation.

-Jared and Nathan

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Napa deployment complete

We are now taking orders for our next generation carrier services in the Napa area. This new network brings an awful lot of bandwidth through Napa because it’s on our big new fiber ring. Consumers and small businesses can get products up to a max of 30Mbps now in many areas in Napa.

I’m guessing that a lot of Napa area wineries may be interested in reviewing their current Internet connections.  The new network brings long range T1 products online at aggressive new pricing, as low as $229/mo.  For a business in a more remote location, this is a great product and price!  For details, contact us!

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Dial-up Trunk Migration

This Monday, November 2 at 11 AM, we will be migrating dial-up numbers from one of our trunks to another. The migration is expected to take 5-10 minutes, during which time calls to the migrating numbers may fail. If you are disconnected during this maintenance, please re-try your connection attempt a few minutes later. Once the migration is completed, dial-up connections should be functioning exactly as they were prior to the move.

-Jared

Update: This migration was completed at 11:50 AM today. All dial-up numbers should be functioning normally at this time. Please contact support at 707-547-3400 if you are experiencing any dial-up troubles.

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php5 upgrade take 2

PHP 5 has been upgraded to version 5.2.11

We rolled back our PHP 5.3 deployment to the older PHP 5.2.8 because many applications installed today are incompatible with PHP 5.3.  In order to make things easier for customers we have rolled out two new versions of PHP 5.  PHP 5.2 has been upgraded to the latest release, 5.2.11 and PHP 5.3 has been deployed at /opt/php5.3/bin/php.  Customers are advised to upgrade or patch their applications to be compatible with PHP 5.3 as PHP 5.2 is nearing end of life.  -William and The SOC

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San Rafael deployment complete

We’re now taking orders for new Fusion Broadband and FlexLink Ethernet & T1 services in the main San Rafael SNRFCA01 central office.  This site is one of our big new fiber signal regeneration sites, so it’s got an amazing amount of bandwidth passing through.  Scoop some of it up for yourself as it passes by if you are located in the San Rafael serving area.

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ftp server trouble last weekend

We have identified the single point of failure that caused our ftp servers to stop accepting connections yesterday morning.

We apologize for the downtime, and are working to ensure this won’t happen again.

Thank you,

-Scott

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Comcast price goes up, Sonic.net DirecTV price goes down

With news about Comcast’s fall rate hikes, (PressDemocrat: Comcast raises rates again: 43 percent since ‘03) I’m really pleased to announce that Sonic.net DirecTV new customer pricing has just dropped by $5 monthly.

With introductory pricing and our $10/mo broadband bundle, you can get into a Sonic.net DirecTV package for only $19.99/mo now!  That includes free HD or a free DVR (digital video recorder.)

Compare this to your last Comcast bill!  With our fall DirecTV package, you save $36 per month for 12 months then save $10 per month for the next 6 months (regularly $55.99/mo.)

Big the big win is really our installation and customer service.  You probably know how amazing our technical support group is, and our Sonic.net DirecTV installers are just as dedicated.  Here’s some great comments I got last week from a customer, Claudia Fiori:

The reason I am writing is because we had the pleasure of having Karl install our DIRECTV the other day. He was amazingly knowledgeable, warm, friendly, professional, and most of all skilled and did a quality, top-notch installation. I only wish I had left Comcast when Sonic first became involved with DIRECTV. Oh well, better late than never. Anyway, I wanted you to know what a great employee you have in Karl, and maybe the next time you see him, you can give him a kind word from me.

My warmest regards,
Claudia Fiori

We’ve got a break in the rain, so now is a great time to make the switch.  Click on Sonic.net DirecTV to get started!

P.s.: Thank you Karl!

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