Sonic.net Blogs

Napa deployment complete

We are now taking orders for our next generation carrier services in the Napa area. This new network brings an awful lot of bandwidth through Napa because it’s on our big new fiber ring. Consumers and small businesses can get products up to a max of 30Mbps now in many areas in Napa.

I’m guessing that a lot of Napa area wineries may be interested in reviewing their current Internet connections.  The new network brings long range T1 products online at aggressive new pricing, as low as $229/mo.  For a business in a more remote location, this is a great product and price!  For details, contact us!

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Dial-up Trunk Migration

This Monday, November 2 at 11 AM, we will be migrating dial-up numbers from one of our trunks to another. The migration is expected to take 5-10 minutes, during which time calls to the migrating numbers may fail. If you are disconnected during this maintenance, please re-try your connection attempt a few minutes later. Once the migration is completed, dial-up connections should be functioning exactly as they were prior to the move.

-Jared

Update: This migration was completed at 11:50 AM today. All dial-up numbers should be functioning normally at this time. Please contact support at 707-547-3400 if you are experiencing any dial-up troubles.

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php5 upgrade take 2

PHP 5 has been upgraded to version 5.2.11

We rolled back our PHP 5.3 deployment to the older PHP 5.2.8 because many applications installed today are incompatible with PHP 5.3.  In order to make things easier for customers we have rolled out two new versions of PHP 5.  PHP 5.2 has been upgraded to the latest release, 5.2.11 and PHP 5.3 has been deployed at /opt/php5.3/bin/php.  Customers are advised to upgrade or patch their applications to be compatible with PHP 5.3 as PHP 5.2 is nearing end of life.  -William and The SOC

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San Rafael deployment complete

We’re now taking orders for new Fusion Broadband and FlexLink Ethernet & T1 services in the main San Rafael SNRFCA01 central office.  This site is one of our big new fiber signal regeneration sites, so it’s got an amazing amount of bandwidth passing through.  Scoop some of it up for yourself as it passes by if you are located in the San Rafael serving area.

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ftp server trouble last weekend

We have identified the single point of failure that caused our ftp servers to stop accepting connections yesterday morning.

We apologize for the downtime, and are working to ensure this won’t happen again.

Thank you,

-Scott

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Comcast price goes up, Sonic.net DirecTV price goes down

With news about Comcast’s fall rate hikes, (PressDemocrat: Comcast raises rates again: 43 percent since ‘03) I’m really pleased to announce that Sonic.net DirecTV new customer pricing has just dropped by $5 monthly.

With introductory pricing and our $10/mo broadband bundle, you can get into a Sonic.net DirecTV package for only $19.99/mo now!  That includes free HD or a free DVR (digital video recorder.)

Compare this to your last Comcast bill!  With our fall DirecTV package, you save $36 per month for 12 months then save $10 per month for the next 6 months (regularly $55.99/mo.)

Big the big win is really our installation and customer service.  You probably know how amazing our technical support group is, and our Sonic.net DirecTV installers are just as dedicated.  Here’s some great comments I got last week from a customer, Claudia Fiori:

The reason I am writing is because we had the pleasure of having Karl install our DIRECTV the other day. He was amazingly knowledgeable, warm, friendly, professional, and most of all skilled and did a quality, top-notch installation. I only wish I had left Comcast when Sonic first became involved with DIRECTV. Oh well, better late than never. Anyway, I wanted you to know what a great employee you have in Karl, and maybe the next time you see him, you can give him a kind word from me.

My warmest regards,
Claudia Fiori

We’ve got a break in the rain, so now is a great time to make the switch.  Click on Sonic.net DirecTV to get started!

P.s.: Thank you Karl!

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Easy way to save $5 on Internet

Here’s a quick and easy way to save on your Internet access: let Sonic.net help with your Verizon wireless service.  Pairing Sonic.net’s customer service with Verizon’s great network coverage is an unbeatable combination.

To make it even better, you can save $5/mo for a full year when you get both from Sonic.net!

We can provide most standard phones, as well as smartphone products like the Blackberry. Being able to get technical support from one organization for your Internet, email, and smartphone integration with email can also mean a lot less customer service frustration.

For details, start on the Sonic.net Verizon Smartphone page, but if you’re interested in any specific phone, or simply want to re-up your current plan to save, don’t hesitate to contact us.

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DSL Aggregation Router Reload

This Tuesday, October 20 at 12:01 AM we will be performing maintenance reloads of three Redbacks that terminate traditional DSL service. This will affect all Los Angeles DSL subscribers, and some of our Bay Area DSL subscribers. Expected downtime is 5 minutes.

-Jared

Update: The maintenance reloads have been completed without incident. Downtime for affected customers was under 5 minutes.

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Sonic.net DirecTV DoublePlay feature

Just in time for football season.  There’s a cool new feature available on the Sonic.net DirecTV service: DoublePlay. This lets you swap back and forth between two shows, without losing your paused position.

All Sonic.net DirecTV HD DVRs and R22 models are now enabled with the feature. Customers can now watch, pause, fast-forward and rewind two shows airing at the same time and not miss a thing!

1. Go to the first channel you wish to watch and press the DOWN arrow on your remote
2. The following message appears “Press DOWN again to start DoublePlay™”. Press DOWN again
3. Once you start DoublePlay™, your receiver begins storing up to 90 minutes on both channels
4. Press the DOWN button to switch between channels
5. Press the record key on a program currently being viewed to save a copy in your Playlist

See the Sonic.net DirecTV web page for more product information.

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Sonic.net DirecTV DoublePlay feature

Just in time for football season.  There’s a cool new feature available on the Sonic.net DirecTV service: DoublePlay. This lets you swap back and forth between two shows, without losing your paused position.

All Sonic.net DirecTV HD DVRs and R22 models are now enabled with the feature. Customers can now watch, pause, fast-forward and rewind two shows airing at the same time and not miss a thing!

1. Go to the first channel you wish to watch and press the DOWN arrow on your remote
2. The following message appears “Press DOWN again to start DoublePlay™”. Press DOWN again
3. Once you start DoublePlay™, your receiver begins storing up to 90 minutes on both channels
4. Press the DOWN button to switch between channels
5. Press the record key on a program currently being viewed to save a copy in your Playlist

See the Sonic.net DirecTV web page for more product information.

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