Archive for the ‘Uncategorized’ Category
Monday, September 27th, 2010
This Tuesday, September 28 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
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Wednesday, September 8th, 2010
Next Tuesday, 9/14, the UPS’s serving our Santa Rosa data center will be be undergoing their semi-annual non-intrusive maintenance and inspection. This is a fully scripted event coordinated with our service vendors and no interruption of power services should occur. -Kelsey and Russ
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Wednesday, September 8th, 2010
This morning our support group has been tracking an issue that is affecting DSL subscribers connected to one of our DSL aggregation routers. We are investigating possible hardware or physical problems that may be affecting that router.
-Jared
Update: The problem was tracked down to a failing port on one of our ...
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Tuesday, August 31st, 2010
At 12:01AM on 9/2/10 we will be performing intrusive maintenance on the DSLAM serving the (San Francisco) SNFCCA21 POP. All Flexlink Ethernet and Fusion customers served from this POP should experience between 5-15 minutes of downtime while the work is performed.
-Matt, Tim and Jared
Update: Maintenance work has been completed. Downtime ...
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Monday, August 30th, 2010
This evening at 9:38PM one of our DSL aggregation routers that serves DSL to the Bay Area locked up and stopped forwarding traffic. We reloaded the router remotely and it is now functioning normally. We will be monitoring this router for any further issues and will be replacing it if ...
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Monday, August 23rd, 2010
At 4:10PM, we suffered a line card failure on equipment serving a number of Fusion customers served out of the SNFCCA12 CO in San Francisco. We are currently dispatching a technician and will provide updates as we work to resolve this outage.
-Tim, Nathan, and Jared
Update: We have determined that the ...
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Thursday, August 19th, 2010
This evening starting at 10:00PM, we will be performing maintenance on CLEC equipment serving eastern Santa Rosa. Expected downtime is less than 15 minutes.
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Tuesday, August 17th, 2010
This evening, at 12:01AM, we will be performing minor maintenance on one of our ATM switches. The work should only take up to 10 minutes and we do not expect any impact on customer traffic.
-Tim and Jared
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Friday, August 6th, 2010
Friday style: "Business Tie Dye"
Last weekend we had our summer staff party, and the folks at Focus4 helped us out with a tie dye station.
I decided to sneak in one of my proper work shirts, and I think I have invented a new Friday business dress style: “Business Tie Dye“. ...
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Friday, August 6th, 2010
This morning our phone lines in to the Sonic.net office are reporting all circuits busy. We are actively working with our vendor who has not yet diagnosed the trouble.
This outage affects inbound and outbound calls through our office phone system. No other services are affected by this outage.
As always, we ...
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