Archive for the ‘Uncategorized’ Category

ATM Customer Aggregation Router Reload

Monday, September 27th, 2010

This Tuesday, September 28 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers. -Jared

UPS Maintenance

Wednesday, September 8th, 2010

Next Tuesday, 9/14, the UPS’s serving our Santa Rosa data center will be be undergoing their semi-annual non-intrusive maintenance and inspection.  This is a fully scripted event coordinated with our service vendors and no interruption of power services should occur.  -Kelsey and Russ

DSL Aggregation Issues

Wednesday, September 8th, 2010

This morning our support group has been tracking an issue that is affecting DSL subscribers connected to one of our DSL aggregation routers. We are investigating possible hardware or physical problems that may be affecting that router. -Jared Update: The problem was tracked down to a failing port on one of our ...

CLEC Intrusive Maintenance – SNFCCA21

Tuesday, August 31st, 2010

At 12:01AM on 9/2/10 we will be performing intrusive maintenance on the DSLAM serving the (San Francisco) SNFCCA21 POP. All Flexlink Ethernet and Fusion customers served from this POP should experience between 5-15 minutes of downtime while the work is performed. -Matt, Tim and Jared Update: Maintenance work has been completed. Downtime ...

DSL Aggregation Router Lockup

Monday, August 30th, 2010

This evening at 9:38PM one of our DSL aggregation routers that serves DSL to the Bay Area locked up and stopped forwarding traffic. We reloaded the router remotely and it is now functioning normally. We will be monitoring this router for any further issues and will be replacing it if ...

Fusion Outage

Monday, August 23rd, 2010

At 4:10PM, we suffered a line card failure on equipment serving a number of Fusion customers served out of the SNFCCA12 CO in San Francisco. We are currently dispatching a technician and will provide updates as we work to resolve this outage. -Tim, Nathan, and Jared Update: We have determined that the ...

CLEC Maintenance

Thursday, August 19th, 2010

This evening starting at 10:00PM, we will be performing maintenance on CLEC equipment serving eastern Santa Rosa. Expected downtime is less than 15 minutes.

ATM Switch Maintenance

Tuesday, August 17th, 2010

This evening, at 12:01AM, we will be performing minor maintenance on one of our ATM switches. The work should only take up to 10 minutes and we do not expect any impact on customer traffic. -Tim and Jared

Business casual

Friday, August 6th, 2010

Friday style: "Business Tie Dye" Last weekend we had our summer staff party, and the folks at Focus4 helped us out with a tie dye station. I decided to sneak in one of my proper work shirts, and I think I have invented a new Friday business dress style: “Business Tie Dye“. ...

Call Center Problems

Friday, August 6th, 2010

This morning our phone lines in to the Sonic.net office are reporting all circuits busy. We are actively working with our vendor who has not yet diagnosed the trouble. This outage affects inbound and outbound calls through our office phone system. No other services are affected by this outage. As always, we ...