Archive for the ‘Fusion’ Category
Monday, April 15th, 2013
If you’ve got an iPhone, we’ve got an app for you!
The new Sonic Fusion Mobile app for iPhone will alert you when someone leaves you a voicemail, providing easy message playback while you are on the go. The app also offers access to line settings, including call forwarding. This makes it ...
Posted in App, Fusion, IPhone, Mobile, Phone, Voice | Comments Off
Wednesday, April 10th, 2013
We are presently investigating widespread reports of static or bad voice connections on inbound calls to customers on our voice network. An update will be provided shortly when we have further info.
-Matt and Brian
Update: We have confirmed this issue was caused by an upstream provider. They have reported it is ...
Posted in Fusion, Voice | Comments Off
Sunday, April 7th, 2013
As of around 11:20PM PST we began experiencing issues with an upstream voice provider for our telecom network. We have confirmed it is an identified issue that they are working to resolve, and have taken steps to reroute our own network to mitigate customer impact. For the duration of this issue, ...
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Thursday, February 14th, 2013
We have isolated and resolved an issue on our Fusion network that caused international calls to some destinations not being routed correctly. The issue took place between 2/13 10am to 2/14 4am.
-Brian and Nathan
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Saturday, November 24th, 2012
Tonight, November 24th at 11:59 PM, we will be performing emergency maintenance on routers that service Fusion and FlexLink customers in a subset of both San Jose and Los Altos areas. Downtime is expected to be less than 15 minutes.
- Robbie and Tomoc
Update: The maintenance was completed successfully. Affected customers ...
Posted in Fusion, Maintenance, Network | Comments Off
Friday, October 26th, 2012
I am very pleased to announce our latest free Fusion Phone feature:
Unsolicited Telemarketing Call Blocking!
This has been one of our most frequently requested features. With our new unsolicited telemarketing call blocking feature, calls from known unsolicited telemarketing callers are silently rejected, saving our members time and frustration. This feature will ...
Posted in Features, Fusion, SPAM, Voice | Comments Off
Tuesday, October 9th, 2012
Late last year, we launched “Borderless Calling” for Fusion, with eight total hours of free calls to Canada. We chose Canada because it was our most popular international destination, and this has saved our Fusion members a ton of money on their monthly bills over the last year.
We are now expanding ...
Posted in Borderless, Features, free, Fusion, Phone, Voice | Comments Off
Monday, September 17th, 2012
Today, September 17, at 5:22PM, a blade in one of our core routers stopped passing traffic. All traffic immediately switched to redundant links, however Fusion/FlexLink voice customers may have experienced a dropped call.
- Tomoc, Tim, Robbie and Nathan
Update: We will be performing emergency maintenance on one of our core routers ...
Posted in Fusion, Maintenance, Network | Comments Off
Saturday, August 18th, 2012
We are presently experiencing issues with international calling on our voice network. We believe to have identified the source of the issue and are working with the vendor of the impacted circuit to restore service as quickly as possible. An update will follow when we have confirmed resolution of the ...
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Friday, June 29th, 2012
This evening during routine network maintenance, around 5:10 PM, a configuration error caused one of our DSLAMs in San Francisco to destabilize. This disrupted service for all Fusion customers on that particular DSLAM. Service has been restored to all affected customers as of around 5:50 PM. If you are still having ...
Posted in Fusion, Maintenance, Network | Comments Off