Archive for the ‘Network’ Category
We are currently investigating an outage that is affecting Fusion and Flexlink customers in the Santa Cruz Area. This post will be updated as we investigate further. - Robbie Update: At&t has confirmed a major fiber cut in the area and have dispatched technicians out for repair. We will update further when ...
Tonight, April 11th, starting at 11:59PM, we will be performing maintenance on some of our backbone infrastructure in the San Jose area. Customers may experience brief routing changes but we do not expect any lasting impact. Update: Maintenance has been postponed. - Robbie, Tomoc
Tonight, Tuesday April 9th, starting at 11:59 PM, we will be performing maintenance on ATM equipment serving legacy DSL, FRATM, and Biz-T customers. We expect downtime to be less than 10 minutes. - Robbie, Tomoc Update: The maintenance has been completed successfully.
At 3:48PM this afternoon, an aggregation circuit serving Fiber DIA customers in northern California experienced a short outage. The issue was quickly diagnosed and connectivity was restored at 3:57PM. We have determined a technician from one of our collocation facilities pulled an incorrect cross-connect while performing otherwise routine maintenance. We ...
Tonight, beginning at 11:59PM, we will be performing minor maintenance on routers that serve Biz-T and FRATM customers in both northern and southern California. Expected downtime is less than 10 minutes. - Robbie
A DHCP server has failed that serves a subset of legacy dsl customers in the LA area. We are currently working on re-routing its DHCP traffic to a backup server. - Robbie Update: Traffic has been re-routed and affected customers should be receiving new leases at this point.
At about 3:25PM today we detected a routing issue with an upstream provider that was causing network reachability issues for our users. We have rerouted around the issue and are closely monitoring the situation. As of 3:35PM all connectivity should be restored. -Sonic NOC
Tonight, at 11:59 PM, we will be performing maintenance on routers that service legacy DSL customers in the bay area. Downtime is expected to be less than 10 minutes. - Robbie Update: Maintenance was completed successfully on all customer servicing equipment. Downtime was less than 10 minutes.
A failing ATM port was identified in our network earlier this morning. This port caused a couple of brief outages for a small subset of customers in the bay area. All affected circuits have now been moved off the failing port. - Robbie
Tonight, November 24th at 11:59 PM, we will be performing emergency maintenance on routers that service Fusion and FlexLink customers in a subset of both San Jose and Los Altos areas. Downtime is expected to be less than 15 minutes. - Robbie and Tomoc Update: The maintenance was completed successfully. Affected customers ...