Archive for July, 2008

Customer mySQL maintenance tonight

Thursday, July 31st, 2008

Tonight, at 1:00AM PDT I will be performing maintenance on custsql as well as documenting some performance statistics.  Unlikely, however a few customers may receive a “too many connections” message when their client attempts to connect to the system during this short period.  While no customer impact is expected, it ...

New UPS on site

Monday, July 28th, 2008

If you think of a UPS (uninterruptible power supply) as just a small box that sits under your desk, you have got to see the monsters we use in the datacenter. Sonic.net took delivery today of the first two boxes that make up the UPS portion of our new 500KVA Mitsubishi ...

Celebrating 14 years

Sunday, July 27th, 2008

Do adults belong in the bounce house? We mark Sonic.net’s inception on July 26th each year.  This year, it was a BBQ and some crazy kickball at Morton’s in Kenwood.  Staff and family participated.  Click for some pics.  Support was unavailable while we took this break, thanks go to our customers ...

Sonic.net’s 14th Birthday!

Saturday, July 26th, 2008

Technical Support will be closed between 11am and 6pm today as Sonic.net celebrates its fourteenth birthday. The NOC Hotline will still be available for our co-located and high capacity customers.  Any voice-mail messages left while we’re out will be returned promptly when we return. We apologize for the short notice.

Dynamic DSL Subscriber Rebalancing

Wednesday, July 23rd, 2008

Tonight at midnight, we will be moving some of our dynamic IP DSL subscribers from a heavily loaded SMS to a less-loaded one. This will only affect a small subset of customers in LATA1, which may see 5-10 minutes of downtime as their circuits are migrated and DHCP leases renewed. ...

The Sonic.net Board Shorts are here!

Friday, July 18th, 2008

100% Polyester, machine wash cold, dark colors only and oh so cool. In preparation for our upcoming annual BBQ Sonic.net has outfitted every employee with Board Shorts embroidered with our company logo. In appreciation of this gift a few employees volunteered to sport the new shorts. Sonic.net employees wearing the new Board Shorts Yes ...

ATM Hardware Maintenance

Wednesday, July 16th, 2008

This Friday at 12:01 AM we will be inserting an interface card into one of our ATM switches at our San Francisco POP. This new card will allow us to continue to expand our ATM infrastructure to support DSL growth. Card insertion is not expected to cause any interruption of ...

Router Software Maintenance

Monday, July 14th, 2008

Tonight at midnight, we will be reloading one of the routers that serve Business-T and FRATM in Northern California onto new software. We expect this new software to resolve the performance problems that have cropped up periodically on this router. All customers served by this router will suffer less than 10 ...

The recent DNS vulnerability and the impact on Sonic.net.

Friday, July 11th, 2008

Earlier this week US-CERT announced a very serious DNS Cache Poisoning vulnerability which affects a large number of DNS servers across the Internet. Thankfully we here at Sonic.net run PowerDNS on our Authoritative and Recursive servers which has been hardened against this type of attack for years (official PowerDNS statement on ...

We are fueled by coffee.

Friday, July 11th, 2008

We would be remiss if we didn’t plug our favorite Coffee Shop and coffee Baristas at Flying Goat; we are fueled by the coffee there and they always take care of us. Come by the Flying Goat Coffee shop in Santa Rosa during the week (or even on the weekends) and ...