Archive for January, 2009
Saturday, January 31st, 2009
At 6:07 PM today, one of our T1 aggregation routers in Santa Rosa reloaded unexpectedly. The router is back up and serving normally at this time. We will be investigating the cause of this router reload, and apologize for any interruption of service this may have caused.
-Jared and Nathan
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Thursday, January 29th, 2009
The backhaul provider of our circuit that provides DSL service to the Chico area must perform card maintenance that will disrupt our service to that area. The expected downtime is between 1 and 15 minutes as they replace the card, and is scheduled to occur tomorrow, Friday, Jan 30, between ...
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Thursday, January 29th, 2009
One of the uplinks on our SMS that terminates DSL for subscribers in Sacramento is taking errors, causing slight packet loss for all subscribers on that SMS. At 11:45 today, we will be moving that uplink to a new port to resolve the problem. This move will cause 5 minutes ...
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Saturday, January 24th, 2009
We have been working on a large upgrade to our power capacity in our datacenter. The work today was a key step in bringing online our new Mitsubishi 500KVA backup power system. This massive unit is our third UPS, the others are a Leibert 130KVA unit and a ...
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Saturday, January 24th, 2009
It’s cool and wet tonight, the perfect conditions for the creation of steam in our cooling plant. Below are a photos of the two cooling towers putting out steam and mist.
This equipment uses outside air to cool and compress freon, which is then piped inside to large air handlers ...
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Thursday, January 22nd, 2009
Image via Wikipedia
We have been getting push-back from customers on the policy that Fusion is only available with a single static IP. While we’d hoped that NAT & PAT would allow for whatever capabilities people need, the bottom line is that customers want more than one static IPs.
So, in ...
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Wednesday, January 21st, 2009
We’re currently working on an outage affecting the BKLYCA01 central office. Fusion and FlexLink customers served off this Central Office are currently without connectivity. The problem has been traced to a broken fiber link between OKLDCA03 and BKLYCA01. We’ll update when we have more information. -Nathan and Jared
Update: The affected ...
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Thursday, January 15th, 2009
Starting at 12:30AM this morning, I will be performing maintenance to our databses which serve all our webmail interfaces. During this time, access to these interfaces will be interrupted for a short period of time, however these actions do not interfere with mail flow in any way. This does not ...
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Monday, January 12th, 2009
We’re doing some massive power work at our Santa Rosa data center and collocation facility on the 24th in order to support our new 500kva UPS. All of the work is fully scripted and we do not anticipate any interruption in power services. However, worst case, one or more of ...
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Monday, January 12th, 2009
At 12:01 AM Tuesday, we will be performing a maintenance reload of one of our DSL aggregation routers. This router serves DSL customers in the San Francisco Bay Area, and customers served by this router will experience approximately 5 minutes of downtime as the router reloads. If you find that ...
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