Archive for May, 2009
Thursday, May 28th, 2009
This evening, May 28 at 11:00 pm, we will be inserting 3 new interface cards into one of our aggregation routers. This router provides Flexlink coverage for the Sebastopol area. This work is not expected to cause an interruption of service, but a router reload may be required ...
Posted in Uncategorized | Comments Off
Tuesday, May 26th, 2009
Broadlink Wireless outage: About 80 customers on Broadlink’s wireless network are experiencing an outage currently. Sonic.net services are unaffected. Broadlink is aware of the situation, however, there is no estimated time of repair.
Affected customers are welcome to call Sonic.net Support if they need assistance setting up a ...
Posted in Uncategorized | Comments Off
Tuesday, May 26th, 2009
This Wednesday, May 27 at 12:01 AM, we will be replacing a card in our DSLAM at SNFCCA12, which serves Fusion to customers in northern San Francisco. This maintenance will cause about 10 minutes of downtime for affected customers while the card is replaced.
-Jared and Clay
Update: The card replacement ...
Posted in Uncategorized | Comments Off
Wednesday, May 20th, 2009
One of the switches that supports our diablo news server cluster stoped forwarding traffic until it was reset. This is the second time the switch has failed recently so it has been slated for replacement shortly. While the switch was offline the loadbalanced news.sonic.net virtual server was unavailable but all ...
Posted in Uncategorized | Comments Off
Monday, May 11th, 2009
Beginning at 11:51 AM we began experiencing problems with queries to www.sonic.net and some of our name based hosted customers. During this time, customers may have experienced intermittent connection errors. We have determined the problem to be a hardware problem with one of our load balancers. Because of the nature ...
Posted in Uncategorized | Comments Off
Monday, May 11th, 2009
This morning a number of notifications regarding disk quota usage being exceeded went out to customers in error. The usage mentioned in the messages was twice the actual usage. You can check your real disk quota usage using our Current disk usage reporting tool.
Our apologies for any confusion ...
Posted in Uncategorized | Comments Off
Wednesday, May 6th, 2009
Our technical support department will be closing at 9pm this Friday instead of the usual 11pm time. We are sorry for any inconvenience this may cause. The 24 hour network operations center will as always remain available for business dedicated and colocation customers. Support will re-open as usual on Saturday ...
Posted in Uncategorized | Comments Off
Wednesday, May 6th, 2009
This Friday May 8 at 12:01 AM, we will be performing a card swap on one of our ATM switches. This card swap will expand our ATM aggregation capacity. A subset Business-T and FRATM customers in the North Bay area will experience 5-10 minutes of downtime as the card that ...
Posted in Uncategorized | Comments Off
Friday, May 1st, 2009
At 7:17 PM today, a large distributed denial of service attack was aimed at one of our customers. The DDoS attack reached over 1 million pps at our network edge. The primary impact of the DDoS was to destabilize the FRATM/Business-T router that it was aimed at, though all users ...
Posted in Uncategorized | Comments Off