Archive for September, 2009
Tuesday, September 29th, 2009
This upcoming Thursday, Oct 1 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
Update: The router reloads have been completed without incident. All Business-T and FRATM customers should be back ...
Posted in Uncategorized | Comments Off
Friday, September 25th, 2009
Starting at approximately 9:50 this evening, some areas of Santa Rosa began experiencing intermittent DSL connectivity. We are working with ATT to resolve the issue. As a result of this outage, the telephone wait for Technical Support is unusually high. We expect resolution shortly, but do not have an ...
Posted in Uncategorized | Comments Off
Monday, September 14th, 2009
Tonight, this Tuesday, Sep 15 at 12:01 AM, we will be performing a software upgrade of the linecards that provide ADSL2+ service out of our Downtown Santa Rosa CO. This will cause a brief disruption of service to ADSL2+ customers in that area. Affected customers will experience approximately 5 minutes ...
Posted in Uncategorized | Comments Off
Friday, September 11th, 2009
This evening, Saturday September 12, at 12:01 AM, we will be migrating some of our dynamic IP DSL subscribers from a heavily loaded DSL aggregation router to a newer, less loaded one. Affected customers may see an interruption in their Internet connectivity for 5-10 minutes. We apologize for the short ...
Posted in Uncategorized | Comments Off
Wednesday, September 9th, 2009
(One pair and two pair jacks)
Today we began offering pair bonded (four wire) Fusion Broadband, which can offer up to double downstream and upstream speeds for residential and small business users.
DSL technology has made just a few revolutionary steps in the last decade, and this is the next step.
In 1998, ...
Posted in Uncategorized | Comments Off
Wednesday, September 9th, 2009
Update (01:10) : Mail migration done; should be faster accessing e-mail for those of you that were migrated. -Augie
This Saturday (12, September) at 12:01 AM we will be performing the last service impacting e-mail migrations from our existing e-mail storage infrastructure to our new (and greatly improved) storage system.
When ...
Posted in Uncategorized | Comments Off
Tuesday, September 8th, 2009
This afternoon at 12:15 PM a huge DoS attack was aimed at a customer on our Sonic Telecom CLEC network. The DoS attack was large enough to destabilize routing in our CLEC network, so customers may have seen 10-15 minutes of spotty connectivity as we tracked down and blocked the ...
Posted in Uncategorized | Comments Off
Wednesday, September 2nd, 2009
Update (0100) : E-mail maintenance done; total down time was around 28 minutes; no e-mail was lost; let us know if you see any problems. – Augie
This Saturday (05, September) at 12:01 AM we will be performing the second of four service impacting e-mail migrations from our existing e-mail ...
Posted in Uncategorized | Comments Off