Archive for September, 2010
Monday, September 27th, 2010
This Tuesday, September 28 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
Posted in Uncategorized | Comments Off
Monday, September 27th, 2010
This Tuesday, September 28 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
Posted in Uncategorized | Comments Off
Thursday, September 23rd, 2010
Today we have been having challenges keeping hold times to reasonable levels. We are suffering with hold times of 15-20 minutes today. I am very sorry for the long wait if you need assistance!
Recently we merged sales and technical support into a single group, so callers reaching out for sales ...
Posted in Uncategorized | Comments Off
Wednesday, September 22nd, 2010
On September 28th and 29th one of the UPSes that serves our Santa Rosa datacenter and colo facility will have all of it’s batteries replaced. (Over 4,000 pounds of them!) We will also be taking the opportunity to install a battery monitoring system in this, our oldest, UPS. Once installed, ...
Posted in Uncategorized | Comments Off
Tuesday, September 21st, 2010
This evening, at 12:01AM, we will be performing intrusive maintenance work on equipment serving Fusion and FlexLink Ethernet customers in Healdsburg. Affected customers will experience up to 10 minutes of downtime while this work is performed.
-Tim
Posted in Uncategorized | Comments Off
Sunday, September 19th, 2010
We lost connectivity to one of our Customer MySQL servers at approximately 0130 this morning, service was restored at 0213, and we are investigating the cause of the loss of service. We apologize for any inconvenience this may have caused.
Posted in Uncategorized | Comments Off
Wednesday, September 15th, 2010
Today the security certificate used by our VPN concentrator expired, and we have replaced that certificate with a new one. The certificate is used by the Cisco VPN Client to properly secure VPN connections, so clients with the old certificate will no longer be able to connect. You can get ...
Posted in Network | Comments Off
Thursday, September 9th, 2010
TweetRecent news (SFGate) on landline phone service isn’t what most in the telecommunications industry would call good; nearly 30% of households no longer have landline home phone service. This is up from around 25% of homes that had cut the cord a year ago. Disconnections are accelerating, with 1% of ...
Posted in Fusion, Voice | Comments Off
Wednesday, September 8th, 2010
Next Tuesday, 9/14, the UPS’s serving our Santa Rosa data center will be be undergoing their semi-annual non-intrusive maintenance and inspection. This is a fully scripted event coordinated with our service vendors and no interruption of power services should occur. -Kelsey and Russ
Posted in Uncategorized | Comments Off
Wednesday, September 8th, 2010
This morning our support group has been tracking an issue that is affecting DSL subscribers connected to one of our DSL aggregation routers. We are investigating possible hardware or physical problems that may be affecting that router.
-Jared
Update: The problem was tracked down to a failing port on one of our ...
Posted in Uncategorized | Comments Off