Archive for February, 2011
Saturday, February 26th, 2011
On Sonic.net’s Fusion Broadband + Phone service, the international rates are about average. They’re decent rates, but certainly not the lowest you can find. The reason for this is that our amount of customer international calling is still pretty low. As the usage continues to grow, we will shop rates ...
Posted in International, Skype, Voice | Comments Off
Friday, February 25th, 2011
This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in one portion of San Francisco. Affected customers should only experience 5 minutes of downtime.
-Jared
Posted in Uncategorized | Comments Off
Friday, February 25th, 2011
The primary compressor on the B-side of our Core4 CRAC (Computer Room Air Conditioning) system that cools our Santa Rosa datacenter is being taken out of service and electrically swapped with it’s backup compressor. The primary compressor experienced loss of oil pressure and while it is apparently still functional it ...
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Wednesday, February 23rd, 2011
This Thursday, February 24 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
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Wednesday, February 23rd, 2011
At 9:40AM this morning we will be performing an emergency router reload on one of our ATM customer aggregation routers. All connected Business-T and FRATM customers will experience approximately 5 minutes of downtime during the reload.
-Tim and the NOC
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Tuesday, February 22nd, 2011
I did an interview with the TWiT folks a few weeks ago, you can watch it here. We touched on topics from Sonic.net history to broadband competition, FTTH, net neutrality and IPv6.
Watch the interview:
Hosts:Leo Laporte and Tom Merritt
Building better broadband with Dane Jasper co-founder and CEO of Sonic.net
Posted in Access, FTTH, Interview, ipv6, TWiT | Comments Off
Monday, February 21st, 2011
One of the remote terminals serving a large number of customers in Santa Rosa is currently off line resulting in a sync no surf situation. AT&T reports that they have a technician dispatched to repair but we do not have an estimated time of repair.
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Thursday, February 17th, 2011
This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in Windsor. Affected customers may experience up to 30 minutes of downtime while the work is performed.
-Nathan, Jared, and Tim
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Monday, February 14th, 2011
This Friday, starting at 9AM, one of the three UPSes that serves our Santa Rosa datacenter will be undergoing its annual preventative maintenance. The maintenance is fully scripted with our vendor and no interruption of services are expected. During the maintenance window our standby genset will be kept running should ...
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Monday, February 7th, 2011
Tonight shortly before 7:30pm we lost connectivity on one of the backhaul circuits serving ADSL1 customers in the Bay Area and North Coast. This has resulted in many customers experiencing a sync-no-surf outage, where the DSL modem indicates it has a connection to the local DSLAM, but no traffic passes ...
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