Archive for February, 2012
Monday, February 27th, 2012
Tonight, Tuesday, Frebruary 28 at 12:01 AM we will be performing some potentially intrusive network configuration changes to our Telecom network in the Sacramento area. We do not expect any downtime, but there may be some brief outage of network connectivity for Fusion and Flexlink customers in the Sacramento area.
-Jared
Posted in Uncategorized | Comments Off
Saturday, February 11th, 2012
This afternoon we are experiencing an outage on our ADSL network that manifests as end-users retaining sync but getting either extremely-slow page loads or a complete loss of the ability to surf. Our network engineering staff is currently investigating. Fusion, dial-up, and other services should be unaffected. — John F
Update: ...
Posted in Network | Comments Off
Friday, February 10th, 2012
Tonight, February 10th at 12:01 AM, the shared customer database servers will undergo routine maintenance which requires a reboot of the servers. Expected downtime for customer websites that use the shared database service is less than 10 minutes. This work is in addition to the internal database server upgrades scheduled tonight, but ...
Posted in Uncategorized | Comments Off
Friday, February 10th, 2012
Tonight, after Support closes, we’re going to begin an invasive upgrade on our primary internal database servers. The upgrade necessitates a complete dump and restore to new hardware and is expected to take several hours to complete. The new servers are substantially more powerful and many of our internal systems ...
Posted in Uncategorized | Comments Off
Friday, February 10th, 2012
Tonight, after Support closes, we’re going to begin an invasive upgrade on our primary internal database servers. The upgrade necessitates a complete dump and restore to new hardware and is expected to take several hours to complete. The new servers are substantially more powerful and many of our internal systems ...
Posted in Uncategorized | Comments Off
Wednesday, February 8th, 2012
Starting today ( 8, Feb ) the name servers we hand out to our customers for DNS resolution ( ns1.sonic.net and ns2.sonic.net ) are going to be updated to exclude authoritative data, and be recursive only name servers.
This means that our name servers will behave more like other name servers ...
Posted in DNS | Comments Off
Tuesday, February 7th, 2012
Tonight, Wednesday 8 at 12:01 AM we will be performing some intrusive network maintenance on our backhaul circuits to the Sacramento area. Customers in that area may experience 5-10 minutes of downtime.
-Jared and Nathan
Posted in Maintenance, Network | Comments Off
Sunday, February 5th, 2012
Tonight, February 5 at approximately 12:25 AM, one of the ATM switches that serves legacy DSL to the greater bay and Chico areas suffered a card software failure. The switch was rebooted to clear the problem, and all affected customers should be back online. We will be investigating this issue ...
Posted in Uncategorized | Comments Off
Friday, February 3rd, 2012
We will be performing immediate emergency maintenance on equipment serving a number of legacy DSL customers in the LATA1 area. This will impact affected customers for 5 to 10 minutes while the maintenance is performed.
-Tim and Jared
Update: The source of the problem was a bad port on a single DSL ...
Posted in Uncategorized | Comments Off
Wednesday, February 1st, 2012
This Thursday, starting at 9AM, one of the three UPSes that serves our Santa Rosa datacenter will have all of it’s batteries replaced. This is not a service impacting event and the UPS will be online for the duration of work. If necessary, the battery replacement may continue Friday morning. ...
Posted in Uncategorized | Comments Off