Sonic.net Blogs

Get the new Sonic Fusion app, free!

If you’ve got an iPhone, we’ve got an app for you!

The new Sonic Fusion Mobile app for iPhone will alert you when someone leaves you a voicemail, providing easy message playback while you are on the go. The app also offers access to line settings, including call forwarding. This makes it easy to forward your Fusion line to your mobile phone or another destination, even when you’re already away from home or the office.

The app is free, just go to sonic.net/fusionapp from your iPhone’s Safari browser to install it now.

For Fusion voicemail notifications, be sure to allow notifications when you start the app. When setting up the app for the first time, you will need to be at the location where your Fusion service is delivered to authenticate the line.

To address the obvious question, “What about Android?”: We plan to see how much interest there is in the app for iPhone before we commit to development for the Android platform. If it is very popular, we are likely to commit to Android support too.

Posted in App, Fusion, IPhone, Mobile, Phone, Voice | Leave a comment.

Shell service outage.

We experienced a brief outage of our shell service starting at ~11:30 pm lasting until 12:10 am. Service is now completely restored.

-Grant K.

System Operations.

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Network Outage

Tonight, starting at 1:15am, equipment serving Sacramento telecom POPs, as well as Modesto/Sacramento ATM services went down. We are currently working to resolve the issue as fast as possible.

Update: Service restored at 1:50am. We are working with our transport provider to ensure this does not happen again.

-Tomoc

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Network Maintenance

Tonight, April 11th, starting at 11:59PM, we will be performing maintenance on some of our backbone infrastructure in the San Jose area. Customers may experience brief routing changes but we do not expect any lasting impact.

Update: Maintenance has been postponed.

- Robbie, Tomoc

Posted in Maintenance, Network | Leave a comment.

Server Maintenance

Update:

All work has been completed as of 1:22am, April 12th.

Tonight, April 11th, 2013, at 11:59pm, we will be performing maintenance and updates on several of our servers. All major work should be completed within an hour. Affected services include customer databases, websites, and mail. Customer impact should be minimal.

– Grant & Joe
Sonic.net System Operations

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Sonic Telecom Inbound Voice Issues

We are presently investigating widespread reports of static or bad voice connections on inbound calls to customers on our voice network.  An update will be provided shortly when we have further info.

-Matt and Brian

Update: We have confirmed this issue was caused by an upstream provider. They have reported it is mostly fixed.  We await full confirmation of its resolution along with explanation of the cause.

Posted in Fusion, Voice | Leave a comment.

ATM Maintenance

Tonight, Tuesday April 9th, starting at 11:59 PM, we will be performing maintenance on ATM equipment serving legacy DSL, FRATM, and Biz-T customers. We expect downtime to be less than 10 minutes.

- Robbie, Tomoc

Update: The maintenance has been completed successfully.

Posted in Maintenance, Network | Leave a comment.

New sonic.net webmail application

We are pleased to announce that we’re ready for users to test our new webmail application.  It features a modern interface that utilizes ajax and html5 and supports features like drag-and-drop and has a robust plugin system that allows us to extend its functionality.  All of our existing webmail applications will be replaced by the new one on April 22nd.  We encourage users to start using it now – it really is better in just about every way!

For now it is available at https://webmail-beta.sonic.net

Please let us know if you have any questions or feedback in the forums.

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Emergency ATM Maintenance

We are performing an emergency reload on equipment serving a subset of legacy DSL, Business-T, and FRATM customers in the Bay Area and Modesto/Stockton area. We will send another update shortly once the maintenance has completed.

-Tim

Update: Maintenance has been completed and all affected customers should be back online.

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Sonic Telecom Call Completion Issues

As of around 11:20PM PST we began experiencing issues with an upstream voice provider for our telecom network. We have confirmed it is an identified issue that they are working to resolve, and have taken steps to reroute our own network to mitigate customer impact.  For the duration of this issue, customers may still experience intermittent inbound calling success.  Further update will be provided upon outage resolution.

-Matt, Nathan and Tim

Update 1:48AM – Our upstream reports that the issue is resolved, and we’re seeing the same. -Nathan

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