Tonight, between approximately 7:50p and 8:20p, webmail was unavailable for half of our customers. Operations has identified a database configuration error as the root cause and is taking steps to ensure the same failure will not happen again.
– Joe and the SOC
In recognition of the massive natural disaster affecting the Philippines, all calls to the country will be free for the month of November. If you have family or friends in this region, we hope for the best for them. We hope that we are able to help you stay connected, with a waiver of all costs for this month.
For those seeking loved ones in the region, Google has activated their Person Finder, a resource for those displaced to register themselves, and for those searching to find and connect. Visit the Typhoon Yolanda person finder.
In an ongoing effort to better secure our member’s communications, we have recently added support for encryption of inbound email to Sonic.net email addresses. Using Transport Layer Security (TLS), we are now negotiating encryption of email in transit with remote mail servers which support this protocol.
From our ops team’s notification: “… This (TLS) allows the session between the connecting server and our’s to be fully encrypted preventing messages from being available “on the wire” in clear text. Our outbound servers have supported this kind of encryption when sending mail to destinations that support it for more than a decade. At this time it looks like approximately 15-20% of inbound email is encrypted in transit.”
To test a mail server for encryption security, you can use CheckTLS.com, this will allow you to see if email from a correspondent at another email service provider will be likely to be encrypted.
Internet privacy is important to us, and we continue to improve our services to deliver the best privacy protection we can to our members.
Tonight, at 12:00AM, we will migrate “mail.sonic.net” to a new cluster. Users may be unable to send mail through mail.sonic.net during the migration which is expected to take 10-15 minutes to complete. There’s no new exciting features to tout, just a fresh OS and faster modern hardware.
In other news, our MX server cluster now supports SSL encryption for inbound connections. This allows the session between the connecting server and our’s to be fully encrypted preventing messages from being available “on the wire” in clear text. Our outbound servers have supported this kind of encryption when sending mail to destinations that support it for more than a decade. At this time it looks like approximately 15-20% of inbound email is encrypted in transit.
Update: Wed Nov 13 00:48:37 PST 2013, the upgrades are finished and went over as planned.
11/5/13 – 12:09AM PST – This maintenance is now complete.
Tonight at 11:59PM PST I will be performing maintenance on a portion of our voice network in Santa Rosa. No customer impact is expected and the maintenance should last between 15 and 30 minutes.
6:05PM PDT – This maintenance has been postponed.
Tonight starting at 11:59PM PDT I will be performing some non-intrusive maintenance to our voice network in Santa Rosa. No service impact is expected from this. This maintenance is expected to last 15-20 minutes.
We are currently investigating an outage affecting all Fusion and FlexLink customers in the Mendocino area. Further details will be provided as soon as possible as we work towards resolution of the issue.
Update: Service should be restored to all customers as of 8:08AM. We are investigating the cause of the outage further.