Comments on: Fusion Broadband update

By: Graham Freeman

Graham Freeman — Wed, 24 Dec 2008 05:16:01 +0000

Looking forward to service at my place in Berkeley and at my friends’ in Albany.

By: Jon

Jon — Wed, 17 Dec 2008 01:06:33 +0000

Great news! Thanks for the update, Dane!

By: Dane Jasper

Dane Jasper — Wed, 17 Dec 2008 00:44:10 +0000

I talked to our team and the fuse-up of Albany and Berkeley is scheduled for Wednesday. Assuming that goes smoothly, we should open for orders by Friday in that area.

-Dane

By: Jon

Jon — Tue, 16 Dec 2008 19:49:33 +0000

Forest, I called Sonic today to ask about ALBYCA11, and there’s still no ETA on when service will be available. I was hoping they’d be further along 2 months after the original post, but what can you do.

cheers,
jon

By: Forest

Forest — Fri, 12 Dec 2008 04:59:27 +0000

This is very exciting. I’m glad to see that you’re covering Albany as well. I live in Berkeley but my line runs to the ALBYCA11 CO, and currently maxes out at 1.5mbit DSL.

By: Dane Jasper

Dane Jasper — Fri, 07 Nov 2008 01:49:24 +0000

Ya, I’m sad Forestville is last too, because I live there! But, it’s a smaller market, so it has to come behind places like Windsor, Petaluma, etc.

That said, the entire build is just a few months end to end, so being first or last on the list isn’t a huge difference.

-Dane

By: Brian

Brian — Fri, 07 Nov 2008 01:34:26 +0000

Sorry to see Forestville on the bottom of the list. West county is always overlooked when it comes to utility updates. Been a customer since West Coast Online back in the early 90’s. Ramp up Forestville for us loyal customers.

By: Greg

Greg — Thu, 30 Oct 2008 22:00:10 +0000

Well, I went for it and moved to Sonic Fusion.
According to the techs who came out, I’m the 5th person in the SR area to get Fusion.

Few comments:

1) The techs that came out were great.

2) Now that the service is installed, it works very nicely.. No complaints so far.

3) The Sonic ordering system (ordering via the web, or via phone) was simply just not ready when it went live.. Took be the better part of 2 weeks to actually get the service ordered.
Wouldn’t take Amex at all, nor any other CC I had (and nothing the matter with my cards mind you). Ordering service was also a bit short. Was told twice by sales rep that I would get a call back the next day due to the issues, but no call came. Even a call to say ‘It aint fixed yet’ is better than just not following through. I will say that once Sonic was aware of this, the rep named Kelly *was* very helpful and followed up on everything she could. Fortunately Sonic didn’t get a 3rd strike on that =)

4) Billing hasn’t caught up with Fusion yet either. Was charged for the old DSL circuit, and 2x fusion circuits. The order to disconnect the SBC DSL line (via sonic service though) wasn’t put thru automatically after Fusion was installed. It took a call to billing to figure out that it was still ‘live’ a week after Fusion was installed. This was only caught by me because my sonic billing cycle happened to occur shortly after the Fusion was installed.

5) Hardware docs. The docs that came with the new ‘modem’ were pretty sad. It would be nice to see some better documentation on Sonic’s end for using this in common configurations (i.e. using the device as a bridge, since many users will have thier own routers, etc). The router built into the device is a tad limited. While Sonic of course can’t provide help on every router out there, there really should be instructions on how to switch between bridging and routing with this hardware.

Still though, a satisfied customer.

By: Dane Jasper

Dane Jasper — Sat, 25 Oct 2008 20:08:22 +0000

Jeremy,

There is no term commit with the Fusion Broadband product.

By: Jeremy

Jeremy — Sat, 25 Oct 2008 01:45:03 +0000

Glad to see progress on Fusion. I signed up to be notified when available in Rohnert Park.
But I need to know if I move to Petaluma next year and Fusion isn’t available there yet, I can downgrade without penalty.
Good luck on the roll out.