Archive for November, 2008

Data backup service

Tuesday, November 25th, 2008

We soft-launched our new data backup service today. That means that it is up and available, but we are not telling too many folks about it. (There is some concern that there will be lots of questions from customers to our support team, etc, so we're going to ...

Going up?

Monday, November 24th, 2008

[caption id="attachment_279" align="alignright" width="225" caption="Lifting cabinets into SNFCCA06 CO"][/caption] You can't say our team (and contractors) don't go the extra mile. Or vertical foot. This morning in the Balboa Park area of San Francisco, we installed two cabinets into SNFCCA06. This CO serves roughly from St. Francis Woods ...

FlexLink, Fusion Online in Five Six Cities

Thursday, November 20th, 2008

[caption id="attachment_257" align="alignright" width="300" caption="Board Updated 11/19/2008"][/caption] I am very proud of our central office installation teams. These folks have been working long hours and are getting great work done. We're underway in virtually every central office, with many of them pretty far along toward completion. The network is now ...

Areca Tools RPM for CentOS Linux.

Friday, November 14th, 2008

We recently started deploying servers with Areca RAID controllers (we had been a long time 3ware purchaser, but recently the cards and the support of them seems to have taken a turn for the worse). Areca provides a handful of tools for managing their RAID controllers, but leave it to you ...

Residential Satellite access pricing drop

Tuesday, November 11th, 2008

[caption id="attachment_251" align="alignright" width="210" caption="Click the image above for residential product info and pricing"][/caption] As I've written in the past, a large number of rural customers do not have access to wired Internet access products. Satellite access provides a great alternative, but it's traditionally been pretty expensive for the equipment and installation. ...

New UPS project update

Tuesday, November 11th, 2008

We are in the process of building a third massive UPS for our datacenter in Santa Rosa, and a number of big parts have recently arrived. This project has been underway for over a year now, and is a really large undertaking. The new custom engineered breaker panel board arrived ...

Rewinding power costs

Monday, November 10th, 2008

[caption id="attachment_238" align="alignright" width="442" caption="Efficient datacenter cooling results in reduced costs"][/caption] Our green datacenter cooling system has established a great track record since deployment. Our 2008 total utility costs are projected to come in very near 2006 levels, despite huge growth of equipment in the datacenter. So, more servers ...

Fusion and FlexLink network build update

Friday, November 7th, 2008

Our network build teams are making very good progress on the 19 central offices which we are building out in the first phase. We have had teams in San Francisco, the East Bay, Sacramento and all around Sonoma County over the last month and a half. Here are ...

Cooling is key

Thursday, November 6th, 2008

As noted in the MOTD last night, we had a brief cooling failure in our Santa Rosa datacenter. This turned out fine. We had staff on site, and we have learned some things that will prevent this particular failure in the future. For those interested in the technical reason ...

Phishing warning

Wednesday, November 5th, 2008

We are seeing more reports from customers about "phishing" emails. These are attempts to steal personal information by misleading you into replying with sensitive personal or banking data. One type of message claims to be from Sonic.net itself, and says something along the lines of: > We are currently carrying-out a maintenance ...