Sonic.net Fusion does not go further than AT&T line-shared DSL at this point, so while we’re offering a lot more speed to customers who are closer to the COs, we’re not seeing true expanded availability at this time.

In future when we offer pair bonded Fusion, the bonding of ADSL2+ will mean at least double the speed of a single pair ADSL1 connection, so that’s an interesting development for folks who are limited in their speed choices today due to distance.

-Dane

-Dane

I cannot provide support via feedback on the blog. I will forward your comments to the support manager to escalate!

-Dane

This may not be the appropriate place to log a complaint, but it seams when I go through the normal “trouble ticket” procedure, I almost always get an answer like “we don’t see any problems”, etc…
I live on the east side of Sacramento, CA and I am served from AT&T CO on Bradshaw rd at Hwy.50. It is almost a dailey occourance for my internet response to slow down in the afternoons. When I call Sonic’s trouble desk about it they say they do not see any network slow-downs, either through the agragated circuits from Sacramento to your data-center or out through your up-stream ISP’s. There was one time that one of your tech’s actually noted some traffic congestion and/or high dropped packet rates on the circuit from Sacramento to your data center. He said he would bring it to the attention of a higher level engineer. Of course I never heard about it again, and the frequent slow-downs continue. I suspect it is more likly a problem with the link between Sacramento and your dat-center because retrival of my email from your pop-3 servers usualy slows down when internet response does. I have looked at your traffic monitoring and logging web pages but I do not see the Sacramento link on it. Is the Sacramento link being monitored? Does someone actually look at the traffic analysis and investigate possible problems?

I selected Sonic for my adsl service in hopes that you were a big enough company to provide good service but yet still small enough to care about all of your small customers too. Maybe I was wrong in that assumption. Maybe it is time for me to switch to AT&T for $15.95 a month for the same service I get from you for $29.95 a month. If I switch now I can even get AT&T for $10.99 a month for a year contract. Convince me why I should not switch.

Thanks for your time.

Dan Alsup
25+ years in network engineering and support.

We do appreciate you giving us the opportunity to quote your vehicle graphics next time you go out for bid.

You will need to contact our General Manager, Steve Tubbs at Kresky Signs, Inc. in Petaluma.
You can email him at steve@kresky.com or call him @ 707-762-4554.

Thanks again,
Audrey

We use FastSigns in Santa Rosa currently, and they’ve been great about working with us to get the graphics just right and schedule getting all of the vans in. When we are next bidding this out, happy to get a price from you, email me contact info!

-Dane

Thanks for the great service.