Fusion Now Includes Voicemail

December 7, 2010 – 10:28 pm

The team at Sonic.net is working hard to add more features to Fusion Broadband + Phone. Our next big service launch is voicemail for Fusion customers.

Our default configuration leaves voicemail off, because you may have an on-site answering system and we don’t want to cause unexpected changes. To turn on the voicemail feature and edit voicemail settings, visit our member tool here.

Voicemail can be accessed by phone by dialing *99 from your Fusion line, via your browser on the web, and in your email using IMAP in the “voicemail” folder in your Sonic.net email box.

You can also opt to have your messages forwarded via email to an email address of your choice, but this results in having to listen to and delete messages in two locations, because the messages are also retained in your unified inbox here. Instead, I would suggest using notification and the IMAP folder if you prefer to listen to and manage messages via email.

Voicemail notification options include SMS or Twitter (you’ll need to follow fusion_vm.) With notifications, we will let you know right away if you receive a voice message on your Fusion line.

  • Mark

    Also, from any phone, you can access your Fusion voicemail by calling 707-583-7700.

  • Jason

    Is there any indication on the phone itself that voicemails are waiting, such as a different dial tone, or does it require calling in each time to check?

    By the way, thanks for adding this service and also lowering the monthly cost! I’m so glad I dropped AT$T, you guys are great!

  • http://www.sonic.net/ Dane Jasper

    Jason,

    Yes, there are a number of different voicemail indicators available.

    The most basic is the stutter dialtone, which you’ll hear when you pick up the phone if there are new messages waiting.

    The second is that we send a message waiting indicator to your phone, if it’s supported. See a photo of my home phone, here: http://corp.sonic.net/ceo/wp-content/uploads/2010/12/VMphoto1-224×300.jpg Some phones will light up a “Message” LED or button, others display it on screen. The Panasonic is really friendly, and it walks you through programming the access number. To make it easy, you can even include your access code after a pause. Some folks also add in the “1″ for new messages. Mine is set to “*99P1234PP1″ where *99 is the call-in, the access code is 1234 (it’s not really. =) and then two pauses and “1″ for new messages. You might only need one pause there.

    For those looking for notice when you’re not home, you can turn on SMS notices, so you get a text message on your mobile phone when you receive a voicemail. You can set this up in the member tool: https://members.sonic.net/voicemail/settings/delivery/

    Finally, if you’re a socially networked Web 2.0 kind of person, we also offer Twitter direct message notifications, also in the delivery options tool.

    And of course, you can access messages via IMAP, in your “Voicemail” folder, so when you’re using a smartphone and you get that SMS, rather than calling in you can listen from the phone via your email client. (Not all phones can play the audio files, so give it a try.)

    -Dane

  • http://www.kaptis.com Vince Becquiot

    Love our new business fusion service. 18 Mb down compared to the max of 5 Mb ATT could give us at almost the same price minus voice…

    We do use a virtual PBX, so now, if we could only get forwarding, that would close the deal…

    Cheers,

    Vince

  • Justin F

    Loving the new sonic.net service. I see there’s been talk about a hunting/forwarding/rollover service. Is this in the works? Would it work like a virtual pbx does now? We could have it hunt for us by say trying a cell number, then our land line, and if no answer rolling to voice mail?

  • Anonymous

    With two line Fusion, you can have it hunt/rollover from one to the other, and if both are busy or not answered, it will go to the Sonic.net voicemail service.

    We don’t have any plans to offer a “find me/follow me” type service at this time, sorry.

  • Anonymous

    Vince,

    We have been continually adding new features and capabilities to Fusion, but forwarding isn’t one we’ve decided to include yet. Stay tuned though, we may change this in future, we do see a number of requests for forwarding, and as the product scales it may become feasible.

    -Dane

  • Ray

    I want to support your local, humanistic business model and stop giving my $$$ to a mega monster telecom corporation. I’d love to switch to your service but I REQUIRE call forwarding. HELP! I’m a prisoner of AT&T until you get call forwarding.

  • Anonymous

    Call forwarding will be added in the future, but no firm time frame.

    -Dane

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