Protection of customer privacy is one of our core values at Sonic.net. We seek to provide as much transparency as possible regarding legal processes and customer privacy, so in furtherance of those efforts, we are releasing our first annual Transparency Report.
This year we saw an increase in the number of civil subpoenas, with a total of nine in 2011. This compared to two in 2010, and both of these were related to business dispute cases that customers were involved in. All of the civil cases in 2011 were related to copyright infringement.
We are also releasing our Sonic.net Legal Process Policy document. This document details our log retention intervals and customer notice policies.
Internet and telephone service providers have a great responsibility both to protect their customers and the public. We continually work to achieve both of these goals.