Sonic.net Fusion adds unsolicited call blocking

October 26, 2012 – 10:24 am

I am very pleased to announce our latest free Fusion Phone feature:

Unsolicited Telemarketing Call Blocking!

This has been one of our most frequently requested features. With our new unsolicited telemarketing call blocking feature, calls from known unsolicited telemarketing callers are silently rejected, saving our members time and frustration. This feature will not eliminate all of the annoying unsolicited calls, but it should reduce the number of unsolicited telemarketing calls that our members receive.
For members who prefer not to participate in this blocking, this feature can be configured in our Member Tools, in the Voice settings. Here are the details on that:
Voice options:
You can manage your Fusion phone line features such as call blocking, voicemail, call waiting and forwarding, plus view usage details. Here is a list of the Fusion voice features and settings which you can manage online:
  • Voicemail settings
  • Call waiting configuration
  • Caller ID blocking
  • Anonymous call rejection (new!)
  • Unsolicited telemarketing call filtering (new!)
  • International toll call blocking
  • Call forwarding

To access Fusion voice settings, visit the Voice section of the Member Tools. Once there, select the telephone number of the Fusion line you would like to configure. If you decide to make any changes, be sure to click “Update” to save the new configuration.

Customer Forum:
If you have questions about using these features or about Fusion telephone service in general, please click to visit our Voice Forum.
Please tell a friend!
As you have probably noticed, your Fusion service gets better as we grow. Membership growth is the key, so I am asking for your assistance: please tell a friend or neighbor about Fusion today.
The Fusion vision is to build the ideal service: fast unlimited broadband with strong privacy policies, plus unlimited phone service and lots of features included free. Thank you for your support as we continue to work to make our vision a reality.

Sincerely,

Dane Jasper
CEO & Co-Founder
Sonic.net/Sonic Telecom

P.S.: We also really appreciate your shout-outs, likes and follows on Facebook andTwitter!
  • Kathy Juarez

    Yay!

  • Kyle

    Is this available to those using Fusion through Cruzio?

  • sonicnet

    Yes, Cruzio channel customers will also be included. If you want to opt out, please contact Cruzio, who can disable the blocking for you.
    -Dane

  • soncoman

    So what numbers are on the Fusion block list? How do we add one? The number of political robocalls from 707-324-0129 has been insane. PLEASE ADD IT TO YOUR LIST!

  • DukeOfURL

    Makes me wish I lived in Santa Rosa again…

  • LM

    I was wondering why my landline was so silent ultimately…

  • sptrain98

    I have to put in with this comment. When I am on the road, I have my land line calls forwarded to my cell phone. I have developed quite a list of blocked numbers on that phone, and would like to transfer them to my land line for rejection as well. Is it possible to see the Sonic “blocked caller” list, and to add numbers thereto?

  • sonicnet

    In future, we will offer a customer configured per-line blocking feature, but this is some time away.
    Meanwhile, if you receive a telemarketing call on or via your Fusion line, please report the source telephone number to us for research and potential site-wide blocking.
    -Dane

  • sonicnet

    Our new call blocking is set up to stop telemarketers, but we are specifically not blocking political parties. Generally speaking these entities will honor your opt-out request, so please, ask to be placed on their do-not-call list.
    -Dane

  • Iceland_1622

    Dane and staff, how wonderful. I will be signing on this coming month ASAP now that you have also ACR to ‘force ID’ for incoming callers. This really helps in a wide variety of situations socially and even legally at times when or if things become strange in life I am sorry to say. Finally, I can get out from under the direct thumb of AT&T after all of this time as well! Now to switch to possibly Verizon for my cell service and I will be rid of that ^%$#! greedy monster company with their call centers in all sorts of wild places where people barely speak the English language let alone know their own system or worse are reading from scripts that are given to them for replies to common questions that actually require thought and investigation as well as followup.

  • soncoman

    These aren’t political parties per sey. These are damned annoying calls on local “non-partisan” candidates, local and state propositions, etc. It’s telemarketing of a candidate or position and I hate it. There’s no one to ask to be put on a “do not call” list… except you.

  • sonicnet

    Did you provide your phone number when you registered to vote? If you don’t want political calls, best to omit that!
    -Dane

  • Brigitte

    What a wonderful feature/service! Thank you very much! We would love to be able to block certain callers or area codes asap. thanks!

  • Aidan

    I know this is off topic for this blog post, but please reconsider ESPN3 — if you can get it cheap enough, it’s worth it. Let’s worry about other pay-per-play offerings down the road: for now, ESPN provides a somewhat random selection of really good quality online sports, and it sounds like it doesn’t cost very much. Federer! Murray! Djokovic! Serena! Rooney! Ronaldo! Berbatov!

    Please!!

  • sonicnet

    How much extra monthly would you pay in order to have access?

    -Dane

  • Aidan

    Hi Dane,

    For me, I’d say it would be worth $5 per month. Sometimes we watch an entire tennis tournament up to the finals (finals are often cut off when broadcast on a regular tv channel). I’d say a lot of people watch tennis on espn3. Otherwise, we just watch a soccer match each weekend, and maybe some other random stuff. Not a huge amount of sports, but it is delivered in extremely good quality, and we just don’t want to have tv. I know this would not work for all your customers, and if I were running Sonic.net I wouldn’t add $5 per customer for that service, but I would definitely consider it if I could negotiate a suitable deal. I can see how the idea of a la mode pricing driving the cost of access up gradually is dangerous, but I still think each case should be taken on its merits. Anyway, it’s the only disadvantage I have found so far to your service, compared to AT&T or DSL Extreme. Everything else has been trouble free: it was easy to install, and has excellent speeds.

  • Todd

    where/how do we report these numbers?

  • Adam Lang

    Been ages since your last update. How goes the fibre-in-SF thing? How goes the progress towards per-number blocking of callers? (I have three bill collectors who I don’t owe anything to, but because I refuse to provide them with my social security number, I can’t get them to stop calling me. It’s kind of a lose-lose situation.)

  • Ram

    I just signed up and love that the CEO is answering to comments. Question – how is mandatory bundling of wireline phone service different than offering ESPN3? Everyone is forced to pay for a service that only a few really want/need. I wonder how many subscribers in a market like San Francisco want phone service versus want ESPN!

  • http://twitter.com/dane Dane Jasper

    I don’t believe that the majority of our customers don’t want or need the voice line – and it would be a real challenge for us to offer the product two ways. We’ve thus made the choice to build a “one size fits many” product; it won’t be ideal for everyone, and it does lack flexibility as a result of this product design choice.

  • Ram

    Thanks much for the reply, Dane. It should be easy enough to pull a histogram of voice minutes used by # of subscribers, no? (what % of subscribers use <X voice minutes per month)

    I appreciate the technical difficulties, but I'm curious (not specific to this situation) – how do you balance offering what (some TBD #) customers want versus effort/difficulty to implement a feature?

  • Ram

    Seems like the commenting system didn’t escape my < symbol correctly (security issues?). In any case, repeating below:

    Thanks much for the reply, Dane. It should be easy enough to pull a histogram of voice minutes used by # of subscribers, no? (what % of subscribers use less than x voice minutes per month)

    I appreciate the technical challenges with change, but I’m curious (not specific to this situation) – how do you guys think about balancing what some (# TBD) customers want versus effort/difficulty to implement versus philosophical approach (a la ESPN3)?

  • http://twitter.com/dane Dane Jasper

    My overall issue with the ESPN3 model is that group buying of a content object via mandatory bundling with an access provider seems like a bad formula for the Internet. How will that scale, as more and more web properties leverage ISPs into bundling?