Protection of customer privacy is one of our core values at Sonic.net. We seek to provide as much transparency as possible regarding legal processes and customer privacy, so in furtherance of those efforts, we are releasing our second annual Transparency Report.
This year we saw an equal number of civil subpoenas as 2011, with a total of nine in both 2011 and 2012. However, user data was surrendered in only one civil case in 2012. All of the civil cases in 2011 and 2012 were related to allegations of copyright infringement.
We have also released an updated Sonic.net Legal Process Policy document. This document details our log retention intervals and customer notice policies.
In specific, the updated document makes clear that for user content that, “Sonic.net, Inc. / Sonic Telecom will not provide user content without a U.S. search warrant.” This is an important standard of protection which a number of online service providers have adopted.
Internet and telephone service providers have a great responsibility both to protect their customers and the public. We continually work to achieve both of these goals.