Sonic Expands to LA Region

January 30, 2014 – 10:42 am

FlexLink & Fusion now available in Greater LA

Please share! We have expanded again, and Sonic.net’s broadband and telephone services are now available throughout much of the LA region.

Sonic’s Fusion service offers residential customers in the LA region a competitive broadband and telephone choice. Fusion includes unlimited land line telephone service plus uncapped and unlimited broadband for just $39.95 monthly.

For details and to check availability, see our Fusion product information page. TV bundles are also available, offering additional savings.

For business customers, FlexLink Ethernet and FlexLink Hosted PBX offer businesses broadband Internet access plus telephone services using fast Ethernet technology. Offering up to 100Mbps of symmetric speed, FlexLink services can be deployed in as little as three weeks for business customers. Hosted PBX service delivers a modern alternative to expensive premise based business telephone systems, with more flexibility and substantial cost savings. Traditional PRI and analog voice services are also available.

If your business is located anywhere in the LA area, contact us to learn more.

  • victorcao

    Please come to Orange County =D

  • jezra

    Now how about stepping up to the challenge of providing decent service to Rural California.

  • sonicnet

    In regards to more rural coverage, we have a number of rural Northern California exchange offices which will be coming online over the next few months. Some examples include Cloverdale, Guerneville and Occidental, all of which are under construction now.

    -Dane

  • jezra

    Sadly, I will soon be moving to a rural area that doesn’t get service by anything other than satellite or dial-up and I’m going to miss the wonderful service that Sonic.net provides.

  • Johnston

    You’ll make it over to Chicago any day now right????

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  • Duncan

    What ever happened to fiber service in San Francisco? It’s been over two years since the original announcement.

  • trumpet

    How about brining Fusion to East Bay Area, specifically Pittsburg, Antioch, Brentwood, and Oakley?

  • sonicnet

    Fusion is planned for these cities for later this year! Lots of expansion is underway.
    -Dane

  • Iceland_1622

    Dane, will the support traffic load from S. California etc. all be routed to the same customer service center or will there be an additional center to handle any such demand. It also may *not* be needed at this time? I am concerned about the ‘scaling’ and tech to customer ratio if this really takes off, however I suspect that you have factored that in as well or can adjust it accordingly. Sonic just continues to get better at all levels. I am just concerned about the too much too fast issue etc.

  • sonicnet

    All customer care is managed out of our Santa Rosa offices, including support for customers in markets such as Sacramento and the Los Angeles area. I’ll make some comments on the concern about scaling issues and the potential that they affect existing customers.

    Sonic.net has been growing constantly and pretty consistently, for what will be twenty years this July. We have experienced periods of growing pains from time to time as the company has expanded. There will be times when we are not doing as well as we’d like to be, and then we’ll get on top of whatever that issue is and put it behind us. Then something else will arise. It’s the normal cycle of a technology business, and of our history at Sonic.net.

    -Dane

  • Steve

    Any chance one of these areas is Bennet Valley (Yulupa Ave)? It’s not so rural, but we wish we could have Fusion service.

  • sonicnet

    No, delivery to Bennett Valley/Yulupa region requires a new Fiber optic build out. We have a number of fiber projects in the works for this year, but that area is not currently in the near-term plans.

  • Joseph

    Great to hear about Cloverdale. Is there an estimated date for service availability?

  • sonicnet

    I don’t have a solid estimate for any of the new coverage areas, but if you’ve expressed interest by providing your email address on the form which comes up when you check for service, you’ll get notice when we can serve you.

    -Dane

  • Dsl

    please come to San Diego. We need another provider here.

  • viaimages

    I think a lot of us would switch from basic to Fiber should residents in all of the San Francisco Greater Bay Area, including outlying cities, be offered the $70 a month for 1GB/s service. That’s a no brainer.
    http://www.pressdemocrat.com/article/20120506/business/120509761#page=1

  • John

    Glad to hear you’re expanding in Los Angeles. Too bad the Fusion product isn’t available to me in my Hollywood Hills location.

  • Tim

    Keep expanding. Unfortunately, it’s not available in my area and I’m paying go pretty much the same rate for slower sonic DSL (and stuck with ATT because of it). Please expand!

  • Vadim McNab

    I can’t believe I just found about this.

    I want to switch, but I live in ancient home with little to no maintenance done to the wiring(1920 build) and worry I will encounter problems, though I hope not because I currently have ATT regular phone and their DSL service.

    Any experiences with old homes in LA region? (there are many)

  • mossy buddha

    I live on the SE side of San Francisco and we’ve got massive construction going on all around us. You guys should hook up with Lennar to get Fusion out to Hunters Point Shipyard and nearby neighborhood before they start selling units.

  • sonicnet

    We serve buildings of all ages. Order up, and we will get it sorted out one way or the other!
    -Dane

  • bored_and_agitated

    The San Gabriel Valley is waiting for you! writing from Azusa, CA; hoping expansion to all of LA County is in the works

  • http://www.newportessentials.com/ paco cornholio

    Fiber in San Francisco is being held up by Supervisors and local neighborhood groups who don’t want any more sidewalk boxes. Write to your Supe to get it going. I’m going to.

  • Dave

    Please come to the Inland Empire, specifically San Bernardino, Riverside, and surrounding cities from Ontario to Yucaipa, even if only to areas currently served by AT&T. The IE typically gets the worst service at the highest prices with the least selection of providers. I’ve lived in LA, OC, San Diego, and the IE. IE always is the last to get any good technology at reasonable prices. Yet the IE has the greatest need, having the highest unemployment rate, high school dropout rates, property value declines, foreclosures, and business failures. While the rest of California experienced a major recession, the IE was truly hit by a depression. You only have to drive a mile or two to see rows of previously occupied retail and commercial business locations. The lack of affordable broadband limits economic growth by preventing the establishment of technical industries and education.

  • Hank Roberts

    I wish I had a map showing — around my neighborhood — what area would be acceptable for upgrading to fiber, if we had enough customers within that area.

    I’ve convinced 2 others on my block, and just found 2 more Sonic customers within the next block, and we’d have a party for the others if we could get an invitation forwarded to them.

    And after that, we might get together to go out and ring some doorbells, start shaking hands and leaving flyers — but we’d need to know what houses to visit — what’s the perimeter within which Sonic would do a glass-fiber rollout, if it did.

    Flyer text: “if we get __ more customers for our ISP, Sonic.net, in our local area shown on this map, Sonic will bump us up their list for making fast glass-fiber Internet connections available. Until they do, they’re _still_ the best deal available, ask us why …”

    ——–

    Aside, this danged Disqus thing is really nasty.

  • http://www.facebook.com/sunk818 sunk818

    I’m very happy to hear you are now servicing the Los Angeles area. :)

  • Iceland_1622

    Dane;

    18 callers ahead today the 17th. February and a 23 minute wait time at 12:49 p.m. via caller assist. First time ever this strange. Whats up?

    Best

    _Iceland

  • sonicnet

    Mondays can get busy, and it’s challenging to select a staffing level for holidays like this one. Sorry for the wait, hopefully the “virtual hold” callback assist makes the delay more bearable.
    -Dane

  • James Weeks

    What about fiber in Concord? We’re being killed with the Comcast monopoly here.

    I was a customer for a long time, loved your customer service, but the speed just wasn’t there with DSL, even if bonded. Would love to come back.

  • Melissa

    I hope when your service is planned for Occidental, you will include Acreage Lane, a road north of Occidental. We are a road that is surrounded by Comcast, which serves Occ and Camp Meeker, but refuses to come up our road. We are about 15 families who now use WildBlue or a Verizon Card in the computer.
    I have been with Sonic since the beginning and would love to have high speed broadband, esp from you!

  • sonicnet

    Based upon a distance estimate, I believe that Acreage Lane will be covered.
    -Dane

  • nagleonce

    Do you have more customers on fiber than Google yet?

  • DaveINLA

    Will Sonic ever be available in Long Beach, CA?

  • Iceland_1622

    Good. Now for something that everyone has attempted *not* to discuss our of fear, terror and yes denial. Despite the drought, Sonic.net has the very *best* and most progressive reputation of any ISP in N. California and the entire State. What I want to ask about is difficult and yet cannot be avoided.

    Does Sonic.net has any solid contingency plans for a large reptile rampage, and you all know what I am talking about there as this is arriving the middle of May.

    My deep sources in the Pentagon have told me quietly that the best way to neutralize this threat is for companies to play high volume hip-hop music at appropriate high decibel sound levels as the beast apparently enjoys dancing and it fully alters the aggressive / attract and destroy dynamic of the beast.

    Hopefully Sonic.net is on this and studying the issue at all levels and preparing as needed for Mid-May of this year.

    Cordially;

    Iceland_1622

    http://www.youtube.com/watch?v=mBwsUD7jYCI

  • Melissa

    I will anxiously await the email notification of when it will happen!

  • Guest

    An update on oc expansion would be appreciated, we are sch for early 2014 availability. Would be nice to have idea of how much longer. Impatiently awaiting. 714 996 exchange

  • sonicnet

    Orange County is still under construction, and I don’t have a good estimate available about completion. But if you’ve left your email address on the signup/sorry-no-coverage page, you will get a prompt notification as soon as we can serve you.
    -Dane

  • Karl

    What happened to my comment from last week? It said it was waiting to be moderated but is still not showing up & there are new comments since then??!

    To repeat what I asked last time: Is there any chance Petaluma, specifically the south-east side will be seeing Fusion anytime this year? My family’s 10-year anniversary of being a Sonic.net customer is next week(!) but I’m beginning to longingly look at the speeds offered by competitors and am hoping Sonic will have something more to offer us soon. Thanks for the reply

  • Annette

    Penngrove and more precisely Lichau road and the cristal springs area where served by Sonic few years ago. The service was terrific. The part of the business was sold to CDS. It has been a total down fall since then. Erratic performance, total lack of customer support and ignorance of the value of Customer care. Do you have any plan to take back the coverage of an area where some of us have fond memories of their interaction with Sonic and its employees ?

  • Melissa

    I got a mailer in the mail today inviting me to sign up for Fusion in Occidental. However my address showed no service available. Is the service area going to expand??
    Acreage Lane has about 10 homes with no or poor broadband service. We are all hoping you include us.

  • sonicnet

    Approve.

    -Dane

  • sonicnet

    I believe Acreage should be reachable, ring our team if your telephone number isn’t coming up as qualified for service there.
    -Dane

  • Jeff

    I am in Cloverdale, with legacy DSL from Sonic since 2004-is, about three city blocks from the PacBell CO building. Do I take this to mean Fusion service is perhaps on its way to Cloverdale?

  • sonicnet

    Yes, Cloverdale will be online soon. If you are a current customer or have completed the form on the website, you will be contacted once it’s live.
    -Dane

  • Northpoint Airpark Resident

    Joeseph, I am located at the end of Northpoint in that community built on the old airport very close to the fiber for businesses. When will the fiber come to our area? I am tired of Comcast and want to support local businesses and go back to using Sonic!

  • sonicnet

    We are considering expanding our Fiber service to that residential area, but to do that we’ll need to kick off a pre-signup program in hopes of achieving the adequate uptake to make it feasible. Currently we have a few other projects in the queue, so this isn’t something we’ll be doing in the next six months or so.

    -Dane

  • Future sonic net customer

    Dane – that is great news that our neighborhood is even potentially being considered. Gives me hope of one day cutting the comcast connection.

  • maza

    Please expand service to the Westside in Los Angeles — in and around Santa Monica. I’m in LA 90025 and currently have Verizon phone and Internet service and Time Warner Cable television, which are extremely expensive.

  • Rhenee M. Blanco

    How about Anaheim, CA please?

  • sonicnet

    Approve.

    -Dane

  • ldraxx

    Sonic in Fremont california….when?

  • ldraxx

    Sonic in Fremont california….when?

  • Jeff

    Any plans to offer Fusion in Oakland?

  • sonicnet

    Fusion is available in much of Oakland today. If your area is not covered, you can express interest and provide an email address on the website.
    -Dane

  • sonicnet

    Service is available in Fremont today. Check your specific location on the website at http://sonic.net/.
    -Dane

  • Edgar

    Will Sonic ever move up to sacramento?

  • sonicnet

    Service is available in much of the Sacramento area today, FYI. Check online, and if we don’t reach you yet, be sure to supply your email address so we can contact you when we expand.
    -Dane

  • Debbie

    Will Sonic.net ever come to Dublin? Stuck with abysmal service from AT&T broadband and would love to switch to Fusion (incl. TV). Seems like the only city covered nearby is Livermore. Just recommended you to my brother there and he’ll likely sign up soon. Please cover Dublin so I can too!!!!

  • sonicnet

    Approve.

    -Dane

  • http://spiritfilledlife.wordpress.com/ Sue

    LA… how exciting. My mom lives in Rosemead, 91770. How far is that from the closest “hub”?

  • sonicnet

    Distance is by specific address, so check for service availability on the website, http://sonic.net/

    -Dane

  • http://www.sfmta.com JuanSF

    What is the latest news for the San Francisco area? Is the roll out going as planned or still being held up?

  • NotalwaysPC

    We LOVE you, we want you and we NEED you in Simi Valley! I’m just saying!

  • dekhaus

    Hi All

    I just signed up for Fusion service as I’m tired of paying $$$ to Comcast. I live in the outer Sunset in SF and I’m VERY INTERESTED in the high speed based Fiber based system I’ve been reading about.

    Are the details available as to the proposed service area for the Fiber service in the Outer Sunset ?

    I see the post below regarding the current delays. Can anyone …

    1) provide an update to the situation in SF and
    2) where can I find out my Supervisor so I can write to them ? Is there anyone else I should also contact for maximum effect ?

    Thanks
    Dave

  • Sylvia Edwards

    Not sure what happened to my post from yesterday. So I will restate it. I have been with AT&T for longer than I wish. I have had numerous billing problems with them, and the internet service is not great. When I did research about a year ago I was thrilled to find Sonic, a local company with great reviews. However when I called I was told it would be a while till you were in the east Santa Rosa area. I called again last month and again was told not yet call back in 9 months or so. Then on my Nextdoor Oakmont Village site I discover there are a lot of people here that already have Sonic. When I called Sonic again I was told that these people have DSL utilizing AT&T lines and that you have no plans to put Fusion here, and you will not support the “old” technology. So I have no alternative but to get a contract with Comcast. Then I see that you have expanded to Los Angeles. How can you leave so many of your neighbors in Santa Rosa without service? I would go with the “old” technology just to dump AT&T, and I suspect there are many other neighbors who feel the same way. Please re-think this.

  • vicky

    well I don’t know where to join, but I wouldn’t eat at this place because of just the stupid commercial you do, grow up, they are so stupid, and plus I have ate there once before, and the food wasn’t good,

  • sonicnet

    Delete.

    -Dane

  • Brian

    How about the Peninsula (everything south of San Francisco)?

  • tdlf

    Any chance you’ll be expanding into Simi Valley? We’re just outside of LA and our selection of providers is horrible. I loved your service when I lived in Sacramento.

  • Vincent

    Do you know if Fusion will be coming to central California. I live in the Coalinga area.

  • sonicnet

    Fusion is expanded based upon expressions of interest on the website. So, be sure to fill out the form with your email address, that’s how you’re counted.
    -Dane

  • Paulo Pedroso

    Still want Google Fiber.

  • sonicnet

    How about Sonic fiber?

    -Dane

  • Anne Prowell

    I wish I understood why east Santa Rosa is handicapped by such poor internet access. I’m at 4th/Farmers Lane. Do we need more requests from this area? If so, I’m happy to do that legwork. Or is it a geographic issue–just too expensive to start a new fiber loop and it’s too far from an existing trunk? Too many hills? Possibly a city government issue? I agree with Sylvia that it’s odd (and unfortunate for us) that Sonic has no plans for service here.

  • Dan Moody

    Agreed with this. I’m on U-Verse since cable doesn’t work at all in my apartment (kept dropping connection). They just raised my monthly bill by $15, and my tests with a VPN shows that they are unquestionably throttling Netflix, etc. I’m sick of dealing with them.

  • Anonymous

    Any plans to go to San Diego/nearby areas in the future?

  • sonicnet

    Sonic is always expanding, guided by levels of interest expressed on our website for service. So, check your address and then provide your email address for notification if/when we expand – then share with others in your area.

    -Dane

  • SonomaInSD

    Any plans to expand to San Diego county?

  • sonicnet

    Sonic is always expanding, guided by levels of interest expressed on our website for service. So, check your address and then provide your email address for notification if/when we expand – then share with others in your area.

    -Dane

  • Robert

    Are there any cheaper internet-only plans? I won’t use a voice line at all, and voice+internet here is a higher price than I’m already paying for internet.

  • sonicnet

    Sonic’s Fusion service is an all-inclusive package. We don’t artificially limit it in any way, and instead deliver everything the circuit can carry. This means broadband as fast as it will go, without caps or tiers, an array of data features such as a free domain name and hosting, a pile of email boxes, an electronic FaxLine number and more – and voice telephone service. The telephone service is similarly unlimited – nationwide calling, caller ID and voicemail are all included, plus eight hours of international calling to top destinations like Japan, the UK, etc.

    If we eliminated features, it would add complexity to the product and billing, so we’ve made it an all in one, “one size fits many” product. If you don’t need the voice telephone service, there’s no need to plug in a phone and use it, but it’s there if you do. (And, here in earthquake country, a reliable landline might not be a bad thing to have!)

  • Peter

    Please come to San Diego

    Whatever day that would be announced would automatically be a glorious day.

  • lucascott

    That’s my question as well. I don’t need a voice line because I’m a deaf-mute so a voice line is pointless. And the article mentions TV bundles but where is the information about them.
    Plus is the only option DSL cause I’m sitting on an owned cable modem and my own wifi router and as my gear is already set up to them I’d rather like to keep using that and not have to rent equipment

  • wanako86

    We SERIOUSLY need you guys over here in South Bay in northern Torrance. ATT is being an absolute prick with their ridiculous pricing of 6Gb/786Kb @ $55/month. D: I find you guys out here, I’d get you in an instant.

  • Miakoda

    This ISN’T the restaurant! This is an Internet Provider… and a darn good one, too!! :)
    You need to read a little more carefully before you write, I think.

  • Jean Hickey

    How do I find out what neighborhoods in Brentwood are going to be connected? How about Homecoming Way?

  • Jean Hickey

    How do I find out what neighborhoods in Brentwood are going to be connected? How about Homecoming Way?

  • sonicnet

    For details on Brentwood Gigabit fiber service, see http://sonic.net/brentwood

  • Jean Hickey

    I already read that. It does not answer my question…but thanks for the link.

  • sonicnet

    Decisions about additional build-out in Brentwood will be determined by gauging interest in each neighborhood, using the Service Zones tool on the Brentwood information page. So, completing the survey there, and encouraging neighbors to do so as well is the way you would encourage deployment.

  • maguid

    Dane, some of my IT clients are Sonic customers. I have talked with your CS folks many times. Sonic’s worst days are much better than Comcast or At&t’s best days.
    You answered a question about expanding to Pittsburg, Antioch, Brentwood and Oakley 6 months ago. I’ve seen the Brentwood rollout announcement. How are things going for the the others? There’s lots of new housing in Antioch where I live. This neighborhood is less than 10 years old all with underground conduit in place.

  • sonicnet

    Fusion is coming to Pittsburg, Antioch and Oakley, within the next four to six months.

  • Peter

    I am a long time ( at least a dozen years), loyal customer of Sonic (the only provider I’ve ever had). I live about 10 miles from Sonic headquarters and yet my connectivity gets worse and worse. I read the boasting about delivering Fusion all over the planet, and yet I can not get it in your own backyard. Please don’t push me over to that behemoth, Comcast, that would break my heart. Sincerely frustrated in West Sonoma County, Peter

  • Ali

    Please come to Orange County!!!!