CENSORED

November 16, 2011 – 10:12 am

Today, Congress holds a hearing on a bill that would create America’s first system for internet censorship. Stand with us to stop it.

Please join the Free Software Foundation, EFF, Public Knowledge, Creative Commons, Mozilla and Sonic.net in speaking out against SOPA and PROTECT-IP. These bills give too much control of the Internet to the entertainment industry, and threaten to fundamentally change the Internet we all use every day.

To take action, please write congress.

To learn more about this threat, please watch the video:

PROTECT IP Act Breaks The Internet from Fight for the Future on Vimeo.

The Apple effect on ISP traffic

October 18, 2011 – 11:09 am

 

On October 12th, Apple released the newest version of iOS for it’s handheld devices, iOS version 5. This update is available for virtually all of their i-devices.

A customer asked, “I’d be interested in hearing if Sonic sees a significant traffic spike today due to “massive Apple updates day”, so we decided to pull some stats.

The answer is that yes, there is a substantial increase in traffic starting the day the update was released. We host the Apple update content locally on Akamai CDN servers in our datacenter, so this doesn’t affect our network edge, but you can see the bump in traffic from the CDN cluster itself here.

New Sonic.net Fusion voice features

October 5, 2011 – 3:16 pm

As our Fusion customer quantity grows, we are working diligently to improve the service. So, I am very excited to tell you about our next set of free Fusion Phone features:

Forwarding illustrationCall Forwarding:

This has been one of our most requested features. With our new free call forwarding feature, you can now forward your Fusion number anywhere you’d like — to your mobile, or a landline elsewhere. It’s handy when you travel too: forward your home or office Fusion number to your mobile.

You might also use forwarding if mobile service is poor at your home: give callers your Fusion number as your primary number to reach you, then turn on forwarding to your mobile when you depart your home. When you get home, turn off forwarding and take calls on your reliable Fusion landline. Callers  only need to know one number to reliability reach you, at home or away.

To turn on call forwarding, just dial *72 (star seven two) and follow the prompts. To turn it off, dial *73. You can also use our new voice portal (news on that below) to manage forwarding from any connected web browser.

Caller ID displayCaller ID with Names:
Fusion Phone service has always included caller ID, a feature which traditional phone companies charge as much as ten dollars for. But, while we have always included the basic Caller ID with number, we didn’t provide the caller’s name because there is a per-call cost involved in accessing the unified carrier database that includes this information.

Now, because we have thousands of Fusion subscribers, it has become economical for us to include the name feature too. So, if the data is available, you will now see caller names along with their telephone number, for example your caller ID display would show 415-555-1212  JOHN SMITH. Newer telephones will even read the name out loud while you dash to the phone. Note that you will still see some callers appear as “UNKNOWN” or “WIRELESS CALLER”, but if a name is available in the database, we will provide it.

Hunting:

Also known as “rollover”, hunting with Fusion two-line service allows a small business or busy household to have their primary number ring on the second line if the first one is busy. If both lines are busy, you can send the call to voicemail.

When combined with FaxLine, a small business or home office can use one or two numbers, with or without hunting, plus a separate dedicated FaxLine fax number. Two-line Fusion also delivers broadband at twice the speed, so that’s another bonus! If you’d like to upgrade to two-line service, just contact us to get started.

Voice portal screenshotVoice portal:

To manage this growing array of features, we have launched a new Fusion voice management web portal. You can manage features like voicemail, call waiting and forwarding, plus view call details. Here is a complete list of the Fusion voice features and settings which you can manage online today:

  • Voicemail settings
  • Call waiting configuration
  • Caller ID blocking
  • International call blocking
  • Call forwarding

To access the Fusion voice portal, visit the voice portal in the Member Tools. Here is a direct link to the voice section: http://j.mp/Voice-Portal

Support & Forum:

Support is super-duper busy setting up new customers, so if you have questions about using these features or about Fusion voice service in general, it would be very helpful if you would visit our voice forum at: http://j.mp/Voice-Forum

Please tell a friend!

As you have probably noticed, your Fusion service gets better as we grow. Subscriber growth is the key, so I am asking for your assistance: please tell a friend or neighbor about Fusion today. Just ask, “Have you heard about Fusion from Sonic.net?” If they haven’t, tell them about us, and encourage them to visit the Sonic.net site to learn more and to switch. If you do, I promise that we will keep giving you more and more groundbreaking capabilities!

The Fusion vision is to build the ideal service: fast unlimited broadband with strong privacy policies, plus unlimited phone service and lots of features included free. Thank you for your support as we continue to work to make our vision a reality.

Sincerely,

Dane Jasper

CEO & Co-Founder

Sonic.net/Sonic Telecom

P.S.: We also really appreciate your shout-outs on Facebook and Twitter! Click the “Like” button and share on Facebook: http://j.mp/Sonic-Facebook
Are you on Twitter? Tweet to your followers to let them know what you think about Sonic.net, then “Follow” us too: http://j.mp/Sonic-Twitter

Sonic.net offers free FaxLine service

September 12, 2011 – 10:30 pm

FaxLine delivers PDF to email

Announcing the availability of FaxLine, our new fax to email and fax sending feature.

Now, at no additional cost, Internet access customers can get their own FaxLine number from Sonic.net. Received faxes are sent via email as standard PDF files—easy to print, store, and forward. If receiving faxes is useful to you, just visit the FaxLine Member Tool to set up your new fax number.

You can send faxes now too. To send a fax, just create a PDF file and use our Send a FAX Member Tool to upload and send. (You don’t need to set up a FaxLine recieving number if you are only sending faxes.) Most software will save or export as PDF, but if your source material is paper, you will need a scanner; I recommend the Fujitsu ScanSnap. When you send a fax, you will receive transmission confirmation via email, plus there’s a log of transmitted faxes in the tool for your records.

Questions about FaxLine? It’s one of our new beta “Labs” features, so please see the Labs section of the Sonic.net Forums for questions, suggestions and discussion.

Our team is always working to improve our services, and I hope you find FaxLine to be a useful new feature!

Fax is pretty retro, so we’d love to hear what you might use it for. Visit our Facebook page and tell us!

Sincerely,

Dane Jasper
CEO & Co-Founder

P.S.: For offices needing a Fax number for each staff member, you can add multiple FaxLines for a monthly fee. See the FaxLine tool for details.

America’s Intentional Broadband Duopoly

September 2, 2011 – 12:34 pm

 

Michael Powell

When was the last time someone offered to sell you Broadband over Power Line (BPL)?

BPL was one of the FCC’s five “modes” of competitive access, and the FCC traded this flawed concept of “intermodal” competition for true open market competition.

In 1996, Congress passed The Telecom Act, a major update to the previous 1934 telecommunications law. The updated Act set out to foster true competition in local communication services, and, by extension, broadband. And, it almost worked.

The Act separated services – voice, data, etc – from the physical infrastructure they ran over (copper wires) and allowed competitors uniform access to the cabling to deliver these services. The incumbent sold access to the copper lines, at a profit, to multiple competitors who deployed the equipment connected to the ends. This recognition of the copper lines themselves as a natural monopoly, while services over them were competitive, was the key to the goal of vibrant and open competitive access.

This innovative Act spurred the widespread deployment of DSL services, and a tumultuous period of competitive over-construction and subsequent bankruptcies. These failures don’t condem the concept of competition, but were an over-exuberance of investment ahead of demand. Startup telcos also suffered during the dot-com crash in 2001; as funding dried up, large cash consumption rates caught up with reserves for many of these companies.

In the late 1990′s, most other developed nations followed the U.S. example in separating structure from services. They have stayed the course, and in Europe and Asia today competitive access has driven up broadband speeds, at lower costs.

But, in global broadband rankings, the U.S. isn’t even in the top ten! This is because despite Congress’s expressed intention of creating competition with The Act, the FCC decided that five competitors was enough. And, three of them were non-starters.

With the appointment of FCC Chairman Michael Powell, and lobbying by incumbents, a new theory was born: Intermodal competition was better than true open competition. The modes: Cable, Telco, Power Line, Satellite and Wireless. Each, an effective state-created monopoly. This was done under the banner of the free market, a topsy-turvy way to look at the elimination of actual competition.

With the shift away from the 1996 Act’s open competition model toward this constrained intermodal goal, the FCC began to make a series of decisions to clear the decks of meaningful competition, freeing Cable to spar with Telco, with Broadband over Power Line and Wireless. Satellite would bring up the rear for those unlucky enough to live in a region not worth investing in by the designated modal monopoly.

To create these modal monopolies, the FCC began to foreclose meaningful competition. First, they set aside access to available idle incumbent fiber optic lines for competitors, meaning the the suburbs, which are served by fiber-fed digital loop carriers and remote terminals, were out of reach. In their Triennial Review Remand Order of 2004, the FCC wrote:

In our Triennial Review Order, we recognized the marketplace realities of robust broadband competition and increasing competition from intermodal sources, and thus eliminated most unbundling requirements for broadband architectures serving the mass market

Robust broadband competition? Really?

Then, in the Brand X decision, they ruled that Cable would not be required to allow competitors to lease their lines either. The FCC did this by reclassifying broadband Internet access as an “information service”, rather than a “telecommunications service”. As a result, common carriage rules could be set aside, allowing for an incumbent Cable monopoly. This decision was challenged all the way to the supreme court, who ruled in 2005 that the FCC had the jurisdiction to make this decision.

To close out Powell’s near-complete dismantling of competitive services in the U.S., the FCC took up the issue of ISPs resale of DSL using the incumbent’s equipment, also known as wholesale “bitstream” access. If Cable is an information service under Brand X, why shouldn’t Telco have the same “regulatory relief”? The result: the FCC granted forbearance (in other words, declined to enforce its rules) from the common carriage requirements for telco DSL services.

As for robust intermodal competition, the fact is that BPL hasn’t worked. And Wireless is slow and expensive. And of course satellite, with its round-trip to outer space and back really isn’t a contender.

So, much of the U.S. has ended up with exactly what the FCC intended: intermodal competition, an effective duopoly. The predictable result: the U.S. is no longer a broadband leader.

There are pockets of competitive offerings. Most businesses can choose telephone and Internet service from a competitive company. And, in metropolitan regions, there may also be competitive choices like Sonic.net’s Fusion service, or Covad ADSL2+.

For those in the suburbs, competitive prospects are pretty dim. That was the intention.

The Five Levels of ISP Evil

August 11, 2011 – 3:24 pm

NOTE: If you’re interested in broadband & policy, you are in the right place!

Read the related post, “Help us, protect your privacy online” and sign the EFF petition. Then, learn “Why U.S. Broadband is so Slow“. If you are concerned about capped Internet consumption, see “Drilling Through the Caps“. Finally, learn more about Sonic.net’s innovative new Fusion Broadband+Phone product, available in the SF Bay Area today, with new regions coming soon. -DJ


 

Recently a number of ISPs have been caught improperly redirecting end-user traffic in order to generate affiliate payments, using a system from Paxfire. A class action lawsuit has been filed against Paxfire and one of the ISPs.

This is a serious allegation, but it’s the tip of the iceberg. I’m not sure if everyone understands the levels of sneakiness that service providers can engage in. So, while I’m no expert (as we are an ISP who doesn’t do these things), but as a broad overview, here is my quick guide to the five levels of ISP evil, and the various “opportunities to monetize customers” that we’ve passed on:

5: Improper NXDOMAIN handling, also known as “Domain Helper” applications. When a customer attempts to visit an invalid site, instead of returning the RFC standard “no such domain” response, the servers provide a search result which includes sponsored links. Sometimes the results are not well matched to the mis-typed domain, and they promote ads instead with broad commercial appeal like insurance, which will generate a high payout if the customer clicks. Extra evil points for making it difficult to opt out of this, requiring opt-out via a cookie or browser setting rather than providing “clean” DNS servers. (Paxfire’s system is positioned as a search/helper application, but these systems can be easily converted, even without the ISP’s awareness, to an affiliate pumping system.) Evil score: 2 evil points, somewhat evil, but now every major access provider provides helpful results for address typos.

A diagram showing how Phorm's "Webwise" system creates copies of its tracking cookie in each domain the end-user visits, based on the report published by Richard Clayton. Wikipedia.

4: Clickstream Tracking. An ISP is in the unique position as the point of traffic origination, creating the opportunity for very in-depth analysis of Internet usage behavior. Tracking the user’s Clickstream, the site to site to site movement as they browse using a set of tools like Phorm allows service providers to create cash out of information about private use of the Internet. Clickstream data buyers are generally ad targetting; if you visited Ford.com and looked at F-250 trucks, then CNN.com, it might make sense to place ads for large Chevy trucks on the CNN page rather than an ad for fabric softener. Absent this prior knowledge that you were a potential truck buyer, the ads might be for something of less interest to you, and thus less likely to be clicked, to “monetize”. Over time, analysis of the complete Clickstream can provide lots of insight to advertisers. Extra evil points for selling the Clickstream data without telling customers. Evil score: 5. What you do online is private!

3: Ad Swapping. Transparently proxy all web traffic, and when ad banners are in transit, perform real-time swaps of the ads for other ads for which the ISP is getting a cut of the revenue. Legitimate advertiser ads are sometimes fetched so that no one notices the decline in impressions. The pitch to ISPs from companies like NebuAd sometimes included claims of “partnerships” with content sites to better target ads. Extra evil points for ISPs who provide demographic data to the firm running the ad-swapping system. Evil score: 6.

Our reply: "No, not interested, thanks. -Dane" Email reply to Mark Lewyn, President, Paxfire Inc., Wednesday, October 29, 2008 3:35 PM

2: Affiliate Program Pumping. As alleged in the Paxfire scheme, ISPs or their accomplices take incomplete or incorrect domain entries into the URL bar and direct them to an intermediate page, which redirects transparently to a URL which includes an affiliate tag. So, a consumer types “amazon”, and rather than returning an NXDOMAIN, or even a search result, the ISP DNS server directs them to an IP address which does a content reload toward a URL of the form amazon.com/affiliate-id=XYZ. Purchases made subsequently are compensated as if it was legitimate traffic from an affiliate. Evil score: 8, with a bonus point for poisoning the affiliate ecosystem.

1: Rolling Over. In an attempt to avoid costs or under pressure from government or content creators, ISPs have handed over customer information, and even subjected customer traffic to broad snooping. Allegations range from service providers simply quietly handing over customer info to law firms with improperly filed lawsuits and incorrectly served supoenas, to the physical wire-tapping of major fiber optic lines. We’ve got your back. Evil score: 10. Potential for human rights violation.

Help us, protect your privacy online

August 1, 2011 – 10:32 am

Credit: Int'l Herald Tribune

A panel of the U.S. House of Representatives has just moved forward legislation that would force ISPs to retain logs about your online activities for one full year. I urge you to write to your representatives in hopes of preserving your right to privacy online.

Today we retain most IP allocation logs for just two weeks; we don’t need them beyond that period, so they are deleted. Storing logs longer presents an attractive nuisance, and would potentially make our customers the target of invasions of privacy. Any lawyer could simply file a Doe lawsuit, draft up a subpoena and request a customer’s identity. It’s far too easy.

Do the wheels of justice – or investigation – move too slowly, and should data be retained for a long time to allow for legitimate investigation? No, there are already tools in place that law enforcement can easily use to ask ISPs to preserve log information of real online criminals. The 1996 Electronic Communication Transactional Records Act allows law enforcement to require an ISP to keep data for 90 days upon law enforcement request, giving time for a legitimate search warrant to be reviewed by a judge and issued. But, keeping data on every online user for a full year presents far too much potential for abuse.

CNET writes that “It represents ‘a data bank of every digital act by every American’ that would ‘let us find out where every single American visited Web sites,’ said Rep. Zoe Lofgren of California, who led Democratic opposition to the bill.” (Note that Sonic.net does not track your actual use of the Internet, so there are no logs of browsing history. Our concern is about IP allocation logs. -DJ)

Lofgren said the data retention requirements are easily avoided because they only apply to ‘commercial’ providers. Criminals would simply go to libraries or Starbucks coffeehouses and use the Web anonymously, she said, while law-abiding Americans would have their activities recorded.”

The Electronic Frontier Foundation sums it up well, and provides a tool to allow you to speak out against this legislation: “The U.S. House of Representatives is currently considering H.R. 1981, a bill that would order all online service providers to keep new logs about our online activities, logs to help the government identify the web sites we visit and the content we post online. This sweeping new ‘mandatory data retention’ proposal treats every Internet user like a potential criminal and represents a clear and present danger to the online free speech and privacy rights of millions of innocent Americans.”

I urge you to contact your Representative today and ask them  to oppose this dangerous bill: https://secure.eff.org/site/Advocacy?cmd=display&page=UserAction&id=497

See also: EFF Warns Congress: Data Retention Would Endanger Privacy, Gain Little

Don’t ban the box

July 31, 2011 – 10:57 pm

FTTH cabinet in Sebastopol, CA

Last week the San Francisco Board of Supervisors reached a decision on proposed new cabinet infrastructure to be deployed by AT&T to deliver TV service in the city. The Board correctly concluded that the proposed utility cabinets in the existing utility right-of-way do not require an impact study under the California Environmental Quality Act (CEQA), and also exempted them from the city’s underground placement requirements.

Utility boxes can be unsightly. Our FTTx cabinets are generally small, and some of them can be mounted on poles, well above the reach of vandals and outside the flow of foot traffic. The image to the right shows an FTTH cabinet which is pole mounted.

Some though are larger and must be mounted on the ground, and when this is required, we are sensitive to the potential impact they have on sidewalk, foot traffic and views.

That said, we hope to assure equal treatment for our own infrastructure, which we plan to deploy in San Francisco.

In a recent letter to the Board, I wrote:

“… if the Board of Supervisors determines that it will affirm the exemption from environmental review, and from the city’s policy of underground placement, Sonic Telecom respectfully requests that the Board at the same time confirm that it will apply the same exemption standard to Sonic Telecom when it applies to install its own surface utility boxes adjacent to AT&T’s boxes, to permit Sonic Telecom to provide its own competitive telecommunications and data services.”

The expanded availability of new competitive services is important in any city. We hope that San Francisco will welcome Sonic.net on equal footing as we expand.

Moving Outside: From ISP to OSP

July 31, 2011 – 4:23 pm

Placing duct for Fiber-to-the-Home

This month Sonic.net celebrates seventeen years of providing Internet access, and we celebrate a major milestone: our first step outside.

An an Internet Service Provider (ISP), beginning in 1994 with dialup Linux shell access, we used conventional phone lines from Pacific Bell and 16.8kbps modems to provide access. When “X2″ 56kbps dialup arrived in 1997, these lines upgraded to digital ISDN BRI and then later large PRI lines.

Then, with the launch of DSL at 1.5Mbps in 1998, we switched to large Pacific Bell T3 ATM circuits for customer aggregation, and over the years DSL gradually evolved from 1.5Mbps up to 6.0Mbps, and from the Central Offices whice serve 60% to 80% of premises to Remote Terminals which allowed nearly everyone to obtain DSL.

The circuits got larger and larger, and our reach grew across California. In 2005 we opened our DSL aggregation network to serve other ISPs, and today there are seventy Internet Service Providers that utilize our Open DSL Network to deliver AT&T ADSL1 broadband to consumers in California and beyond.

But back then all of the Sonic.net infrastructure was ensconced in our datacenters in Santa Rosa, San Francisco, San Jose and Los Angeles. We relied upon AT&T (formerly known as SBC California, and before that Pacific Bell) to connect us to from there to the customer premise, using their ATM backhaul network and DSL Access Multiplexers (DSLAMs). It has been a good partnership for us, for them, and for our mutual customers.

In 2006 we took the next step and became a telephone company ourselves, and began to build our own “Inside Plant”, in the carrier business known as “ISP”, not to be confused with “Internet Service Provider”. Inside Plant (ISP) is the electronics in the Central Office, the DSLAMs, Ethernet aggregation and voice switching. Inside plant equipment connects to the outside plant copper loops, which are a shared resource for all telephone companies under the 1996 Telecom Act, the law which created competition in local telephone service.

This brought us from being a conventional ISP (Internet Service Provider), to a carrier ourselves, building our own “ISP” (InSide Plant), and a big step closer to customers. With the construction of this next-generation facilities-based carrier network, in 2008 we launched our enterprise FlexLink Carrier Ethernet products, and in 2010 the innovative Fusion Broadband+Phone service. This brought us out of the isolated datacenters, instead building new equipment into every telephone central office, and it has delivered fast, exciting broadband products at great prices, plus our own voice telephone services too.

Now we have taken the next step, building our first OSP: OutSide Plant. The outside plant is the part of the network which is on the poles and in the ground; the cables, splices, cabinets and terminals. And, just as we built the newest DSL and Ethernet technology into our inside plant, we are building a cutting-edge OSP network: Fiber-optic cable to every home we pass.

This has been an interesting process for me, and our amazing team over the years. While many early-days ISPs have consolidated, sold, ceased business or simply shifted away from the business of providing access, we are committed to continued innovation as an Internet Access Provider.

With our continued partnership with AT&T, plus our facilities as a CLEC, and new construction of Fiber outside plant, we are moving onward and upward.

Review: AppleTV AirPlay Steals the Show

May 28, 2011 – 4:15 pm

After my review of the SezmiRoku and Boxee, it’s time to wrap things up with the shiny new star, the AppleTV. Like the Roku, the AppleTV has a simple and easy to use interface, and is a great way to access Netflix. But the AppleTV also adds the entire iTunes video library to buy or rent movies and TV shows, so there’s tons of additional content. At $99, it’s a bit more expensive than the Roku, and in many ways less flexible.

But, along comes the iPad with AirPlay and it all becomes clear.

Virtually any video you can play on the iPad can now be sent to the AppleTV by clicking on the AirPlay button. In a household with an iPad or two, choose the AppleTV for your OTT, just for its AirPlay integration.

AirPlay lets you buy and store content on the iPad which you might watch there when you are on the road, then if you’re at home, use AirPlay to display it on the AppleTV connected to the big TV. Apps like HBO GO on the iPad can be sent to the big screen, as well as any of your stored content. Visitors bringing their own iPads with content can also use AirPlay to send to your TV. AirPlay makes the tablet the hub for all video content.

One complaint about the AppleTV is that the remote is infrared, not radio frequency, so you can’t hide the AppleTV away. But, if you’ve got an iPhone or iPad, the Remote app lets you control the AppleTV wirelessly. Clearly, they’re steering us toward a household filled with shiny Apple devices.

No matter which over the top solution you select, pair it up with Sonic.net Fusion and  Netflix and you will be off to a very good start. As these platforms continue to improve and as more and more content arrives, you will probably reach a point where you no longer need an expensive cable package!