Sonic Fiber SSE Service Disruption

February 3, 2016 – 9:09 am by mtardif

Sonic customers on our Fiber SSE service are currently experiencing packet loss and latency. Our engineers are actively working with our partner to resolve the issue. This post will be updated as information or resolution is available.

-Michael Tardif
-Sonic NOC


-UPDATE – 2016-02-03 09:58:35

We have isolated the issue and are working to resolve it. We anticipate service will be fully restored within an hour.

-Michael Tardif
-Sonic NOC


-UPDATE – 2016-02-03 10:56:02

The issue was isolated to a provisioning issue with our backbone provider. Service has been restored.

If issues still persist, please call NOC @ 877-706-5662 x 2

-Michael Tardif
-Sonic NOC

Business-T Aggregation Router Issues

February 2, 2016 – 1:53 pm by Robbie Brown

Update(2:08PM): This issue is resolved. Please contact our network operations center if your Business-T circuit has any further trouble.

We are currently experiencing issues with a router that serves Business-T customers causing packet loss and general slow down for the affected customers. We are working on a fix and will update this MOTD with our progress.

  • Robbie

Flexlink Ethernet Intrusive Maintenance – San Francisco

February 2, 2016 – 8:51 am by cbc

Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of FlexLink Ethernet customers in the San Francisco area. The expected downtime is one hour.

12:35AM Update: This maintenance is now complete.


NOC Hotline Outage

February 1, 2016 – 3:38 pm by mtardif

We are currently experiencing inbound call routing failures to our hotline. We have isolated the cause and are working to resolve this.

-Michael Tardif


update: The Noc Hotline is now restored, thank you

Non Intrusive Voice Maintenance

January 21, 2016 – 1:55 pm by Brandon Gile

Tonight at 11:59pm we will be upgrading a piece of equipment that monitors our voice infrastructure.  This will not impact phone calls in anyway.  Estimated completion is ~2 hours.



update: 2:02am

Maintenance is now complete


(Northern California) Legacy DSL Outage

January 18, 2016 – 3:43 pm by Robbie Brown

Update: This outage has been resolved.

A small portion of legacy DSL customers are currently offline. We will be migrating them off the affected equipment shortly.

  • Robbie

Service Interruption – Santa Rosa

January 14, 2016 – 3:35 pm by mtardif

We are currently investigating a service affecting issue with some networking equipment located out of Santa Rosa. Fusion and FlexLink Customers in Santa Rosa may experience connectivity issues. No ETA yet. Keeping this thread posted as status arrives.

-Michael Tardif


-Update – Thu Jan 14 16:19:22 PST 2016
This issue has been resolved. If any further problems are experienced, please call.

Router Maintenance

January 13, 2016 – 4:03 pm by tomoc

Thursday, January 14, starting at 11:59pm, we will be performing router maintenance on core equipment in Palo Alto. Maintenance is expected to take around 30 minutes and should not cause any customer impact.

Update(1/14 11:42pm): Maintenance postponed

Update(1/18 10:26am): Maintenance has been rescheduled for 1/18 (today) at 11:59pm


(Glendale) Emergency Router Maintenance

January 13, 2016 – 11:50 am by Robbie Brown

Update (12:35AM): This maintenance is complete.

Beginning tonight at midnight, I will be performing emergency maintenance on a router that serves Fusion and FlexLink customers in the Glendale area. Expected downtime is around 20 minutes.

  • Robbie

Router Maintenance

January 11, 2016 – 5:46 pm by tomoc

Tuesday, January 12, starting at 11:59pm, we will be performing router maintenance on core equipment in San Jose. Maintenance is expected to take around 30 minutes and should not cause any customer impact.