Fusion Voice Outage

August 28, 2014 – 5:33 pm by rabrown

Update:(7:25AM): Fiber splicers worked thru the night to complete repair of the damaged cable.  All inbound calling issues caused by this outage should be resolved. Please contact support if you continue to experience any problems.

Update: (9:15PM): Fiber splicers are on site excavating the damaged cable. We do not yet have an ETR as the extent of damage is yet to be fully determined.

Update: (6:24PM): This outage was caused by a fiber cut in one of our upstream voice providers’ network. This outage is affecting some dial-up, Fusion, and FlexLink calls. We will continue to provide updates as they become available.

Update: (6:15PM): We also believe that some dial-up users may be having issues with that service as well. We are still investigating the voice problems.

We are receiving reports of some Fusion users having trouble with calls inbound to their lines. We are investigating these reports with our upstream provider and will update this message when we have more information.

- NOC

Legacy DSL Maintenance

August 27, 2014 – 6:53 pm by joemuller

Update: All work is complete.

Tonight, August 27th, starting at 11:59pm, we will be performing updates on equipment serving a subset of Legacy DSL subscribers in the Los Angeles area. Expected downtime is 15 minutes.

- Joe @ System Operations

Fusion/FlexLink Intrusive Maintenance

August 27, 2014 – 12:27 pm by rabrown

Update (12:45AM): This maintenance is now complete.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Walnut Creek, Union City, San Ramon, San Leandro, Pleasanton, Martinez, Livermore, Lafayette, Hayward, Hercules, Fremont, Davis, Danville, Concord, Cordelia, Benicia, Bishop Ranch, and Sherman Oaks. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.

- Robbie

System Updates

August 26, 2014 – 3:38 pm by Grant Keller

UPDATE: All work is complete.

 

Tonight at 11:59 pm, we will be updating several customer facing systems. The services effected will include:

  • Customer Wiki
  • Forums
  • Webmail
  • Outbound mail

Any interruptions should be brief.

-Grant and SOC

Fusion/FlexLink Intrusive Maitenance

August 26, 2014 – 10:26 am by rabrown

Update (1:00AM): This maintenance is now complete.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Carlos, Redwood City, Palo Alto, Mountain View, Half Moon Bay, San Mateo, San Bruno, Menlo Park, Millbrae, Daly City, Burlingame, and Los Altos. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.

- Robbie

Fusion/FlexLink Intrusive Maintenance

August 25, 2014 – 11:41 am by rabrown

Update (1:15Am): This maintenance is now complete.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Jose, Mountain View, Sunnyvale, Santa Clara, Milpitas, and Morgan Hill. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.

- Robbie

Legacy DSL Maintenance

August 20, 2014 – 4:14 pm by tomoc

Tonight, August 20th, starting at 11:59pm, we will be performing maintenance on equipment serving a subset of Legacy DSL subscribers in the Los Angeles area. Expected downtime is 15 minutes.

-Tomoc

Fusion/FlexLink Intrusive Maintenance

August 20, 2014 – 1:54 pm by rabrown

Update(12:14AM): This maintenance is now complete.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Capitola, Aptos, and Tiburon. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.

- Robbie

Intrusive Flexlink/Fusion Maintenance in San Francisco

August 18, 2014 – 12:32 pm by Tim Jackson

Tomorrow morning 8/19/2014 at 2:30AM PDT we will begin performing some maintenance on a cards serving Flexlink customers out of the San Francisco area as well as rebooting a router serving these customers. Expected outage time is 30-45 minutes.

-Tim J.

Web Cluster Reachability Issues

August 16, 2014 – 8:23 pm by williamt

Starting around 7:35 pm 8/16/2014 various sites on our web cluster may have been intermittently reachable. We believe we have determined the cause of this and are working on implementing a solution. As of 8:07 pm everything on the cluster should be stabilized and reachable.

-William