San Francisco Bay Area – Legacy DSL Outage

Update (2:21PM): The affected customers should now have service restored.

Today at approximately 1:30PM, we experienced an equipment failure which has caused a subset of Legacy DSL customers in the San Francisco Bay Area to be without internet service. We are currently working on a fix for this issue, and will update as we have more information.

-Michael

Santa Rosa Airport Intrusive Maintenance

Tonight, June 23, starting at 11:59pm, we will be performing network upgrades to infrastructure serving the Santa Rosa Airport Business Park. Expected downtime is 45 minutes.

Update(5:17pm): Maintenance has been postponed for this coming Monday, June 27.

-Tomoc

System Maintenance

UPDATE: Maintenance complete

 

Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:

Webmail
IMAP/POP3/SMTP
IPv6 tunnels
Membertools

Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.

-Grant and SOC

Mendocino/Fort Bragg – Fusion Maintenance

Update (12:56AM): Maintenance complete

Beginning tonight at midnight, we will be testing redundancy on equipment serving Fusion customers in Mendocino and Fort Bragg. We don’t expect there to be any downtime, but customers may experience a period of routing instability during this maintenance.

-Michael

Northern California Telecom Maintenance

Tonight, June 15, starting at 11:59pm, we will be performing maintenance on core equipment serving our Northern California telecom network. Although end to end connectivity should not be affected, customers may experience a brief period of routing instability.

Update(2:03am): Maintenance complete.

-Michael and Tomoc

Emergency Call Re-Routing

We are making a change to move phone traffic around one of our terminating carriers who is experiencing issues completing calls for us. Your call may drop if it is going through the affected carrier when we make this change.

-Brandon

Northern California Telecom Maintenance

Tonight, June 13, starting at 11:59pm, we will be performing maintenance on core equipment serving our Northern California telecom network. Although end to end connectivity should not be affected, customers may experience a brief period of routing instability.

Update(2:15am): Maintenance complete.

-Michael and Tomoc

Brentwood Fusion Fiber Emergency Maintenance

We are performing emergency maintenance to a small subset of customers with Fusion Fiber services in Brentwood.  Expected downtime is 5-10 minutes while the ONT has to reboot.  We are implementing a patch for a vendor bug to restore voice services.

-Brandon

(3:42pm) Maintenance is now complete

-Brandon

Northern California Telecom Maintenance

Tonight, June 9, starting at 11:59pm, we will be performing maintenance on core equipment serving our Northern California telecom network. We do not anticipate any network disruption.

Update(2:21am): Due to a software bug in one piece of equipment, customers may have experienced a short period of routing instability. Maintenance complete.

-Tomoc

Northern California Core Telecom Maintenance

Tonight, June 7, starting at 11:59pm, we will be performing maintenance on core equipment serving our Northern California telecom network. We do not anticipate any network disruption.

Update(1:51am): Maintenance complete

-Tomoc