Intrusive Flexlink/Fusion Maintenance in San Francisco

August 18, 2014 – 12:32 pm by Tim Jackson

Tomorrow morning 8/19/2014 at 2:30AM PDT we will begin performing some maintenance on a cards serving Flexlink customers out of the San Francisco area as well as rebooting a router serving these customers. Expected outage time is 30-45 minutes.

-Tim J.

Web Cluster Reachability Issues

August 16, 2014 – 8:23 pm by williamt

Starting around 7:35 pm 8/16/2014 various sites on our web cluster may have been intermittently reachable. We believe we have determined the cause of this and are working on implementing a solution. As of 8:07 pm everything on the cluster should be stabilized and reachable.

-William

Fusion/FlexLink Intrusive Maintenance

August 13, 2014 – 12:29 pm by rabrown

Update(4:10PM): The faulty hardware has been replaced and all voice and data connectivity restored.

Update (4:30AM): This maintenance is now complete. However, an issue remains with a single card leaving around 20 customers offline at this time. We are still working on a solution and will update when the issue has been resolved.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Santa Cruz, Scotts Valley, Moss Beach and Watsonville . Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.

- Robbie

Fusion/FlexLink Intrusive Maintenance

August 12, 2014 – 3:01 pm by rabrown

Update( 12:45AM ): This maintenance is now complete.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving a small portion of Fusion and FlexLink customers in Oakland. Expected downtime is less than 15 minutes.

- Robbie

Fusion/FlexLink Outage

August 12, 2014 – 2:04 pm by tomoc

Today, August 12, starting at 1:50pm, links serving the Benicia center office went down. We are working to restore service as soon as possible.

Update: We have routed around the failed infrastructure, and service is restored

-Tomoc

Emergency Fusion Maintenance – Oakland

August 12, 2014 – 10:07 am by rabrown

A portion of users in the Oakland area may notice an up to a 10 minute interruption in their service while we perform a emergency maintenance procedure in the area. We apologize in advance for any inconvenience this may cause.

- Robbie

 

Non-Intrusive Voice Network Maintenance

August 11, 2014 – 9:20 am by Tim Jackson

Tonight beginning at 11:59PM PDT we will be performing non-intrusive network maintenance on equipment facing our voice network in Santa Rosa. This maintenance is expected to last 5-10 minutes.

-Tim J.

Fusion Outage – Eastern Santa Rosa

August 9, 2014 – 11:26 am by rabrown

This morning, roughly for the hour between 8:00am-9:00am, Fusions users in eastern Santa Rosa where unable to use their connection due to an issue with DHCP. We have located the problem and will be working with our vendor to prevent this issue from coming up again.

- Noc

Fusion/FlexLink Intrusive Maintenance

August 7, 2014 – 11:05 am by rabrown

Update (3:20AM): This maintenance is now complete. A very small number of customers in the Berkeley area are currently offline due to a failed ADSL2+ card. We are dispatching a technician first thing in the morning to replace the problematic card.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Richmond, Albany, Alameda, Oakland and Berkeley . Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.

- Robbie

Webcluster Instability

August 5, 2014 – 11:24 pm by Grant Keller

We are currently investigating the cause of an instability issue on our web cluster. At 10:45 this evening, some of our hosted websites became intermittently reachable, and continued to have problems for roughly 5 minutes. At this time we have restored reach-ability, and we are looking for the source of the problem to prevent further interruptions.

Grant and William, SOC