Service Impacting Maintenance – Fiber DIA Customers in San Francisco Area

March 31, 2015 – 10:55 am by Tim Jackson

On Wednesday night, 4/1/2015, beginning at 11:59PM PDT we will be performing a software upgrade of a router serving Fiber DIA customers in the San Francisco LATA. The expected outage for this should be less than 30 minutes.

-Tim J.

Fusion/FlexLink Intrusive Maintenance

March 31, 2015 – 10:34 am by rabrown

Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Albany area. Downtime for this maintenance could be up to an hour.

– Robbie

Fusion/FlexLink Intrusive Maintenance

March 30, 2015 – 11:48 am by rabrown

Update (12:35AM): This maintenance is now complete.

Beginning tonight at midnight, I will be performing intrusive maintenance on equipment that serves Fusion and FlexLink customers in the Forestville area. Expected downtime is around 20 minutes or less.

– Robbie

Graymail Notices

March 27, 2015 – 11:25 am by Kelsey

Last night’s Graymail notices were sent to all customers, including those that had disable the notices.  Sorry for the extra mail and any confusion this may have caused.

Support Phone Line issue

March 23, 2015 – 12:22 pm by jjc

We have an open ticket to resolve a busy signal when dialing our (707)547-3400 support number. We currently have limited capacity for inbound calls to 1-888-766-4233. If you hear an all circuits busy message please try again.

 

Update:  This issue appears to be resolved at this time.  We apologize for any inconvenience.

 

Jasper Carter
Sonic Support Manager

FlexLink Ethernet Maintenance

March 20, 2015 – 10:22 pm by mtardif

Tonight at midnight there will be approximatly 10 minutes of downtime for a small subset of FlexLink Ethernet customers in the Windsor, California area.

Server Maintenance

March 20, 2015 – 4:55 pm by Grant Keller

UPDATE: work is complete.

Server maintenance tonight starting at 11:59pm. The following services may experience interruptions:

  • Mail
  • Customer hosted sites
  • IPv6 Tunnel services

The maintenance window is one hour, but interruptions to individual services will be brief.

 

-SOC

Support closed 1:30pm – 2:30pm

March 20, 2015 – 11:28 am by kavan

Customer support including Billing and Sales will be closed today for an extra half hour for our weekly meeting.

Support hours change Monday, March 23

March 16, 2015 – 2:45 pm by kavan

In order to provide better coverage during our busiest hours, we will be changing our telephone support hours to 8am-10pm, seven days a week.

We look forward to serving you!

 

-Eli Caul

Los Angeles Fusion/FlexLink Outage

March 14, 2015 – 12:44 am by tomoc

This morning, March 14, at 12:00am, fiber circuits serving a hub site in Los Angeles went down. We are working to restore service as quickly as possible and will provide updates as they become available. Affected areas include Burbank, Canoga Park, North Hollywood, Northridge, Reseda, Sherman Oaks, and Sunnyvale.

Update(1:46am): We have routed traffic through an intermediary office until the affected fiber circuits are fixed. Service should be restored at this time.

Update(11:12am): Fiber circuits are fully restored as of 5:15am.

-Tomoc and Tim