Non Service Impacting Network Maintenance – Bay Area

November 20, 2014 – 2:38 pm by Tim Jackson

11/21/2014 1:29AM PST – This maintenance is now complete.

Tonight starting at 11:59PM PST we will be performing software upgrades on several routers in the bay area. No customer impact is expected from this maintenance. Estimated time is 2-3 hours.

-Tim J.

FlexLink Maintenence

November 18, 2014 – 10:28 pm by mtardif

Tonight at midnight we will be performing maintenence on equipment in Santa Clara. Only a very small subset of our FlexLink customers will be affected for no more than 15 minutes.

Inbound Calling Issues

November 18, 2014 – 4:14 pm by mtardif

We are currently experiencing inbound calling issues into our network. We are working to resolve this issue as soon as possible.

 

Update 10:15pm : We are still currently working to resolve this.

Update 12:21am: Currently still working on resolving the issue.

Update: 11/19 – 4am: Currently still working on a full resolution. Some customers have been restored.

Update: 3:33pm.  All customers have been restored.

Fusion/FlexLink Maintenance

November 18, 2014 – 12:27 pm by tomoc

Tonight, November 18, starting at 11:59pm, we will be performing maintenance on equipment serving Fusion and FlexLink services in eastern Santa Rosa. Expected downtime is less than 25 minutes.

Update: Maintenance complete

-Tomoc

Legacy DSL Maintenance

November 18, 2014 – 12:25 pm by tomoc

Tonight, November 18, starting at 11:59pm, we will be performing maintenance on equipment serving a subset of legacy DSL subscribers in northern California. Expected downtime is less than 10 minutes.

Update: Maintenance complete. Due to an equipment issue, a small set of customers was down for up to 18 minutes.

-Tomoc

Emergency Network Maintenance – San Francisco

November 17, 2014 – 7:55 pm by Tim Jackson

Due to issues with a router in a San Francisco pop, customers in this pop will be experiencing a brief 5-10 minute outage

-Tim J.

Non Service Impacting Network Maintenance

November 17, 2014 – 12:40 pm by Tim Jackson

12:35AM PST – This maintenance is now complete.

Tonight beginning at 11:59PM PST we will be performing maintenance on several routers in the bay area. No customer impact is expected from this maintenance.

-Tim J.

Fusion/FlexLink Intrusive Maintenance

November 13, 2014 – 11:55 am by rabrown

Update (1:15AM): This maintenance is now complete.

Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in the North Bay area, ranging from San Rafael to Fort Bragg. Expected downtime is less than 15 minutes.

– Robbie

Sonic Services Temporarily Unavailable

November 11, 2014 – 10:48 pm by rabrown

This evening a large DDoS attack directed at a host in our datacenter temporarily disrupted customer access to sonic services. The attack was quickly mitigated and services restored.

– Robbie

Fusion/FlexLink Intrusive Maintenance

November 11, 2014 – 10:17 am by rabrown

Update (12:55AM): This maintenance is now complete.

Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in the Sacramento area. Expected downtime is less than 15 minutes.

– Robbie