Service Impacting Network Maintenance – Business Park Customers in Santa Rosa – 5/20/15

May 19, 2015 – 7:43 am by Tim Jackson

This maintenance is now complete.

Tomorrow night (5/20/2015) beginning at 11:59PM PDT, we will be performing a software upgrade of routers serving business park customers in Santa Rosa. The expected customer outage is expected to last 15-20 minutes.

-Tim J.

Non-Intrusive Network Maintenance – 5/20/15

May 19, 2015 – 7:42 am by Tim Jackson

This maintenance is now complete.

Tomorrow night (5/20/2015) beginning at 11:59PM PDT we will be performing software upgrades on core routers in the bay area. No customer impact is expected from this as traffic will be re-routed during the maintenance.

-Tim J.

Intermittent Performance – Legacy DSL.

May 16, 2015 – 8:48 pm by rabrown

Update (9:28AM): The cause of the performance issues has been located and a workaround put into place.

We are currently investigating an issue causing intermittent performance and connectivity to some legacy DSL customers. We will update this message once we have more information regarding the situation.

– Robbie and the NOC

Legacy DSL Outage – Salinas

May 15, 2015 – 8:13 pm by Tim Jackson

Customers in the Salinas area on legacy DSL experienced an approximately 20 minute outage that is now resolved.

-Tim J.

Fusion/FlexLink Intrusive Maintenance

May 13, 2015 – 2:20 pm by Brandon Gile

Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Anaheim.  Expected downtime is around ~1 hour.

-Brandon

 

Maintenance is taking a little longer than expected, extending the estimated time out another hour.

-Brandon

 

Maintenance is now complete, thank you

-Brandon

Server Maintenance

May 11, 2015 – 6:07 pm by joemuller

Tonight, May 11th, at 11:59pm, Operations staff will be performing minor work on the server cluster which runs the Forums, Member Tools and Webmail. These sites may be unavailable for a short period as each server is taken offline in turn. We expect the work to take no more than 1 hour.

– Dexter, Joe, and Sysops Team

Voicemail & MemberTools Outage

May 8, 2015 – 8:36 am by Kelsey

A regular automatic system update applied at 04:56AM this morning broke the Fusion Voicemail application services, including the internal RPC services used by the Membertools to check the status of a user’s Voicemail account.   The simple fix was applied at 8:28AM once the issues were brought to our attention.  During this period calls to Voicemail resulted in a fast-busy and mebertools logins would return a blank page.  Unfortunately, our monitoring did pick up the failure but the alert wasn’t recognized as a service impacting issue.  -Kelsey

Support closing at 6 P.M. Friday May 8th

May 7, 2015 – 12:02 pm by kavan

The support department will be closing at 6 P.M. Tomorrow evening. We will return to work at 8 A.M. Saturday morning.

Fusion/FlexLink Intrusive Maintenance

May 5, 2015 – 3:00 pm by Brandon Gile

Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the East Bay and a small subset of customers in Santa Ana.  Expected downtime is around 45 minutes.

-Brandon

 

Maintenance is now complete

-Brandon

Non-Intrusive Network Maintenance – San Francisco

May 4, 2015 – 8:18 am by Tim Jackson

Tonight beginning at 11:59PM PDT we will be performing a software upgrade of a router in San Francisco. No customer impact is expected from this maintenance.

-Tim J.