Fusion/FlexLink Intrusive Maintenance – San Francisco

August 27, 2015 – 10:23 am by Robbie Brown

Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion and FlexLink customers homed off the snfcca13 central office in San Francisco. Downtime could be as long as 2 hours for this operation.

– Robbie

Call Center Virtual Hold Issue Resolved

August 20, 2015 – 12:41 pm by dane

When Sonic customer service hold times exceed a few minutes, we offer “virtual hold”, allowing customers to receive a call back when their turn comes up. But over the last couple months, Sonic’s callback assist system reached an internal capacity limit and was sometimes silently failing to make the scheduled return calls. This occurred intermittently for some weeks.

For any who experienced a failure to receive a return call, please accept our apologies! We have increased capacity to remedy the issue, and will watch closely for this in future.

If you need to reach support by phone, you can request a call in queue without waiting on hold by clicking on “Request a Call” on the Support page at https://www.sonic.com/support/. You can also access our Member account tools to make updates to your account, payment info and services, via the Member Tools link at the top right of our home page.

-Dane, Eli & Jasper

MySQL Security Update applied

August 17, 2015 – 3:29 pm by williamt

For security reasons we just applied a MySQL update to our custsql servers. It was necessary to apply this during the day and not during a maintenance window.


Non-Intrusive Network Maintenance

August 17, 2015 – 12:18 pm by tomoc

Tonight, August 17, starting at 11:59pm, we will be performing maintenance on equipment serving our Santa Rosa data center. No customer impact is expected.

Update(12:33am): Maintenance complete


FlexLink Ethernet Maintenance Tonight – San Francisco

August 15, 2015 – 8:14 pm by mtardif

A very small sub-set of FlexLink customers in San Francisco will experience a brief outage tonight midnight. Expected downtime is 10-20 minutes.

-Michael Tardif

System Maintenance Tonight

August 6, 2015 – 4:46 pm by Grant Keller

UPDATE: Work complete.

Tonight at 11:59 pm we will be running updates for customer facing and backend systems. Expect brief interruptions to the following services:

  • SMTP
  • Membertools
  • Webmail
  • IPv6 tunnels

– Grant and SOC

Fusion/FlexLink Intrusive Maintenance – San Francisco

August 6, 2015 – 12:05 pm by Robbie Brown

Update(4:30AM): This maintenance is now complete.

Update(8/10/2015): This maintenance will take place tonight at midnight.

Update( 11:40P): This maintenance has been delayed to a future date.

Beginning tonight at midnight I will be performing maintenance on equipment serving a small subset of customers in San Francisco. Expected downtime for this maintenance could be up to two hours.

– Robbie

Non-intrusive Network Maintenance – Santa Rosa

August 5, 2015 – 4:12 pm by Tim Jackson

Tonight starting at 11:59PM PDT we will be performing software upgrades on routers in Santa Rosa. No customer impact is expected from this.

-Tim J.

Non-Intrusive Voice Network Maintenance

August 3, 2015 – 11:00 am by Brandon Gile

Tonight beginning at Midnight I will be preforming an upgrade to a piece of our phone service equipment in Santa Rosa.  This is non-service impacting and you should experience no issues with your phone service.  Expected time of completion is ~30 minutes. Thank you


Update: 12:17pm – Maintenance has been pushed till tomorrow night.

Update: 12:21am – Maintenance is now complete


Non-Intrusive Network Maintenance – Santa Rosa

August 3, 2015 – 10:55 am by Tim Jackson

This maintenance has been re-scheduled for tonight 8/4/2015 at 11:59PM PDT.

Tonight starting at 11:59PM PDT I will be performing a software upgrade of devices in Santa Rosa. This maintenance is not expected to be service impacting.

-Tim J.