Fusion/FlexLink Intrusive Maintenance

March 2, 2015 – 10:26 am by rabrown

Beginning tonight at midnight we will be performing maintenance on equipment that serves a portion of Fusion and FlexLink customers in San Francisco. Downtime could be as long as one hour for this operation.

– Robbie and Tim

Emergency Maintenance – Fusion Users in Santa Rosa, Healdsburg, and Petaluma

February 28, 2015 – 10:54 am by Tim Jackson

3/1/15 – 1:33AM – This maintenance is now complete.

Tonight beginning at 11:59PM PST we will be performing software upgrades to cards serving Fusion users in Santa Rosa, Healdsburg and Petaluma. This only impacts a small portion of the users in each location, and the expected outage is 15-20 minutes per card.

-Tim J.

Non-Service Impacting Maintenance – Voice Network

February 25, 2015 – 11:12 am by Tim Jackson

1:40AM – This maintenance is now complete.

Tonight 2/25/2015 beginning at 11:59PM we will be performing a software upgrade of portions of our voice network in Santa Rosa. No customer impact is expected from this.

-Tim J.

Intrusive Network Maintenance – Santa Rosa

February 24, 2015 – 12:43 pm by Tim Jackson

2/24/2015 – This maintenance has been postponed. A new MOTD will be posted when this is re-scheduled.

Tomorrow night, 2/25/2015, starting at 11:59PM we will be performing software upgrades of routers serving Fiber DIA customers in Santa Rosa business parks. The expected outage times are approximately 30 minutes.

-Tim J.

Service Impacting Maintenance – Fiber DIA Customers in San Francisco Area

February 23, 2015 – 12:18 pm by Tim Jackson

2/24/2015 – This maintenance has been postponed. A new MOTD will be posted when this is re-scheduled.

On Wednesday night, 2/25/2015, beginning at 11:59PM PST we will be performing a software upgrade of a router serving Fiber DIA customers in the San Francisco LATA. The expected outage for this should be less than 30 minutes.

-Tim J.

Router Maintenance

February 19, 2015 – 11:18 am by rabrown

Update(12:30AM): This maintenance is now complete.

Beginning tonight at midnight I will be performing maintenance on core routing equipment in Palo Alto. Users may notice some routing instability as a result of this maintenance.

– Robbie

System Upgrades

February 17, 2015 – 5:28 pm by joemuller

Update: All work is complete.

Tonight, February 17th, at 11:59pm, we will be replacing a redundant network switch feeding our database and hosting servers. We do not anticipate any interruption to service, but there may be delays as connections are transitioned over.

— Joe and the Sonic SOC

Core Routing Equipment Maintenance

February 17, 2015 – 9:53 am by rabrown

Update(2:34AM); This maintenance is now complete.

Beginning tonight at midnight I will be performing maintenance on core routing equipment in Palo Alto and San Jose. No downtime is expected for customers.

– Robbie

Non-Service Impacting Network Maintenance

February 9, 2015 – 10:32 am by Tim Jackson

Tonight beginning at 11:59PM PST we will be performing non-intrusive network maintenance on portions of our network serving our voice network in Santa Rosa. No customer impact is expected from this maintenance, and the maintenance should last about 45 minutes to 1 hour.

-Tim J.

Legacy DSL Outage – Northern California

February 4, 2015 – 8:12 am by rabrown

Update(10:40AM): All affected customers have been moved off the malfunctioning equipment and should now be online.

We are currently investigating an outage affecting some legacy DSL customers in Northern California.

– Robbie