Emergency Router Maintenance

November 24, 2015 – 5:35 pm by tomoc

Tonight, November 25, at 1:00am, we will be performing a maintenance reload of core network equipment serving our Santa Rosa data center. No service interruption is expected, however in the worst case scenario customers may experience a brief period of routing instability towards colocation customers and Sonic services such as email and DNS.



Core Router Maintenance – Petaluma

November 23, 2015 – 11:19 am by Robbie Brown

Update (2:30AM): This maintenance is now complete.

Beginning tonight at midnight we will be performing maintenance on a core router in the Petaluma area. Customer traffic will be routed around the router during this operation.

– Robbie and Michael

Ftp.sonic.net outage.

November 20, 2015 – 9:03 pm by Grant Keller

Ops has observed and fixed a problem with ftp.sonic.net that would have caused problems for users from 5:45pm to 8:50pm this evening. A networking issue between our VM cluster and the storage backend was to blame, and we are doing what we can to prevent an outage of this nature in the future.



Amazon Traffic Outage

November 18, 2015 – 5:30 pm by tomoc

This evening, November 18, starting around 5:00pm, Amazon began blackholing traffic towards the Sonic network. We attempted to route through a different upstream provider, but it appears the routing issue was too deep into the Amazon network. We believe they have fixed the routing issue, and all traffic has been restored as of 5:25pm.

Update: This issue appears to have re-surfaced. We are reaching out to Amazon to determine the cause of the outage and do everything we can to ensure it does not happen again.

-Tomoc and the NOC

Fusion/FlexLink Intrusive Maintenance – San Francisco

November 18, 2015 – 3:09 pm by Robbie Brown

Update(3:20AM): This maintenance is now complete.

Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of Fusion and FlexLink customers in the San Francisco area. This operation can cause downtime for up to a few hours in some cases.

– Robbie and Michael

Core Router Maintenance

November 17, 2015 – 3:29 pm by Robbie Brown

Update(3:30am): This maintenance is now complete.

Beginning tomorrow morning at 3:00AM, I will be performing maintenance on a core router in the San Jose area. There should be no downtime as a result of this operation, however, users may notice traffic and routing changes.

– Robbie

Server Upgrades

November 9, 2015 – 5:27 pm by joemuller

Update: Maintenance complete.

Tonight at 10pm, Operations will be upgrading one of the servers responsible for handling account and web-based services. During this time, Member Tools and Sign-ups will be unavailable. The expected downtime is 30 minutes.

— Joe @ System Operations Team

Scheduled System Maintenance

November 6, 2015 – 3:40 pm by cdkeen

Update: Maintenance complete.

Tonight at 11pm we will be performing updates to several systems; Impacted customer facing services will include mail and member tools.  Any interruptions to service should be brief and the maintenance should be completed within 1 hour. Thank you.

Fusion/FlexLink Maintenance – San Francisco

November 2, 2015 – 6:13 pm by Michael Jaubert

Tonight at midnight a very small subset of Fusion and FlexLink Ethernet customers located in San Francisco will experience about 10 minutes of downtime due to emergency system maintenance needed to restore some network services.


12:14AM update: This maintenance is now complete



Voice Outbound Calling Outage

October 28, 2015 – 4:13 pm by Michael Ogaz

Today, Oct 28th from about 3:45pm to 3:55pm we had a voice routing problem that affected inbound and outbound calling. The issue has been resolved.