Fusion Maintenance – Santa Rosa, Petaluma, Sebastopol, Cotati, Rohnert Park and Healdsburg

March 6, 2015 – 11:42 am by Tim Jackson

Tomorrow night (Saturday 3/7/2015) starting at 11:59PM we will be performing intrusive maintenance on cards serving a small portion of Fusion customers in Santa Rosa, Petaluma, Sebastopol, Cotati, Rohnert Park and Healdsburg. This maintenance should take ~10-15 minutes per card.

-Tim

Fusion/FlexLink Maintenance

March 5, 2015 – 2:30 pm by tomoc

3/6/15 – 2:15 AM PST – This maintenance is now complete.

Tonight, March 5, starting at 11:59pm, we will be performing software updates on equipment serving a subset of customers in Danville, Livermore, and Pleasanton. Expected downtime is 10 minutes.

 

-Tomoc and Tim

Core Network Maintenace

March 5, 2015 – 2:24 pm by tomoc

3/6/15 – 1:22AM PST – This maintenance is now complete.

Tonight, March 5, starting at 11:59pm, we will be performing a maintenance reload on core networking equipment in northern California. This equipment is fully redundant, and no downtime is expected.

 

-Tomoc and Tim

Fusion/FlexLink Intrusive Maintenance

March 5, 2015 – 11:45 am by Tim Jackson

3/6/15 – 1:08AM – This maintenance is now complete.

Beginning tonight at 11:59PM PST we will be performing maintenance on equipment that serves a portion of Fusion and FlexLink customers in San Francisco. Downtime could be as long as one hour for this operation.

– Robbie and Tim

Legacy DSL Outage

March 4, 2015 – 10:07 am by tomoc

Today, starting at 9:00am, a port on equipment serving a small subset of Legacy DSL subscribers starting taking a large number of errors. We are working to get the hardware replaced as soon as possible.

Update: A workaround has been put in place to restore service. Affected subscribers should now be online, however there may be a brief (~2 minute) window of downtime when the permanent fix is implemented.

Update: Service restored.

-Tomoc

Fusion/FlexLink Intrusive Maintenance

March 2, 2015 – 10:26 am by rabrown

Beginning tonight at midnight we will be performing maintenance on equipment that serves a portion of Fusion and FlexLink customers in San Francisco. Downtime could be as long as one hour for this operation.

– Robbie and Tim

Emergency Maintenance – Fusion Users in Santa Rosa, Healdsburg, and Petaluma

February 28, 2015 – 10:54 am by Tim Jackson

3/1/15 – 1:33AM – This maintenance is now complete.

Tonight beginning at 11:59PM PST we will be performing software upgrades to cards serving Fusion users in Santa Rosa, Healdsburg and Petaluma. This only impacts a small portion of the users in each location, and the expected outage is 15-20 minutes per card.

-Tim J.

Non-Service Impacting Maintenance – Voice Network

February 25, 2015 – 11:12 am by Tim Jackson

1:40AM – This maintenance is now complete.

Tonight 2/25/2015 beginning at 11:59PM we will be performing a software upgrade of portions of our voice network in Santa Rosa. No customer impact is expected from this.

-Tim J.

Intrusive Network Maintenance – Santa Rosa

February 24, 2015 – 12:43 pm by Tim Jackson

2/24/2015 – This maintenance has been postponed. A new MOTD will be posted when this is re-scheduled.

Tomorrow night, 2/25/2015, starting at 11:59PM we will be performing software upgrades of routers serving Fiber DIA customers in Santa Rosa business parks. The expected outage times are approximately 30 minutes.

-Tim J.

Service Impacting Maintenance – Fiber DIA Customers in San Francisco Area

February 23, 2015 – 12:18 pm by Tim Jackson

2/24/2015 – This maintenance has been postponed. A new MOTD will be posted when this is re-scheduled.

On Wednesday night, 2/25/2015, beginning at 11:59PM PST we will be performing a software upgrade of a router serving Fiber DIA customers in the San Francisco LATA. The expected outage for this should be less than 30 minutes.

-Tim J.