Airport Fiber Outage

July 1, 2015 – 4:03 pm by tomoc

5:24PM PDT – All services are restored.

Today, July 1, starting at 4:00pm, a fiber cut interrupted service to a subset of business park subscribers. We are working to restore service as quickly as possible with a rough ETR of 5:30pm.

 

-Tomoc

Airport Business Park Fiber Brief Outage

June 30, 2015 – 9:52 am by Brandon Gile

Update(3:35am):Our transit provider has completed maintenance

Update(10:26am): We have confirmation that tonight, in the window of 12am to 4am, our transit provider will be replacing the piece of gear that feeds the ASE connection.  Their management team has guaranteed us that this will happen.  We have made some changes to try to minimize any temporary outage you may experience to the best of our capabilities at this time given what visibility/control we have on the transit link.

 

Update(8:54am): Our Transit provider was unable complete they work they had planned for.  We are escalating aggressively to get this issue resolved.

Update(1:53pm): Our transit provider is going to perform maintenance tonight between the time of 12pm and 4am.  The expected actual downtime is minimal as they are replacing an optic.

Update(11:05AM): ASE customers are also experiencing issues during this time. We are still working towards resolution with our transit provider.

This morning at 9:16 am we experienced a brief momentary loss of connection serving the Airport Business Park.  We are working with our link transit provider to look into the matter.

-Brandon

 

The connection appears to going up and down still.  We are currently working with out Transit provider for a solution.

-Brandon

 

System Maintenance

June 25, 2015 – 2:48 pm by Grant Keller

UPDATE: Work complete.

 

Tonight starting at 11:59pm System Operations will be running updates that will effect the following services:

  • POP3/IMAP
  • Webmail
  • Membertools
  • SMTP
  • FTP
  • IPv6 tunnels
  • customer websites

All of the interuptions should be momentary.

Grant and SOC

Fusion Intrusive Maintenance – San Francisco

June 25, 2015 – 2:13 pm by Brandon Gile

Beginning tonight at 12pm I will be conducting intrusive maintenance for a very small portion of fusion customers in San Francisco.  Estimated downtime is ~20 mins.

-Brandon

 

This is now complete

-Brandon

Emergency Router Maintenance – ASE/Airport Business Park Fiber

June 25, 2015 – 1:45 pm by rabrown

Update (12:40AM): This maintenance is now complete.

Beginning tonight at midnight I will be doing maintenance on a router that serves ASE and business park fiber customers. Expected downtime is less than 1 hour.

– Robbie

Fiber Outage – ASE/Airpot Fiber

June 25, 2015 – 7:52 am by Brandon Gile

Service has been restored

-Brandon

 

We have an outage affecting customers being served off of ASE and the Airport Business park.  We are currently looking into the issue and will update soon.

-Brandon

 

 

Fusion/FlexLink Outage – Danville

June 23, 2015 – 9:38 pm by tomoc

This evening, June 23 starting at 9:23pm, circuits serving a subset of Danville Fusion/FlexLink subscribers went down. We are working to restore service as quickly as possible.

Update(2:10am): One of the affected circuits has been repaired. Service has been restored for all affected users.

-Tomoc

Non-Intrusive Maintenance – Flexlink/Fusion Customers

June 23, 2015 – 3:39 pm by Tim Jackson

This maintenance is now complete.

Beginning at 11:59PM PDT on Thursday 6/25/15 we will be performing some policy updates on routers serving customers in the Bay Area and Los Angeles. These changes are not expected to be traffic impacting.

-Tim J.

Fiber DIA Customers – Intrusive Network Maintenance – 6/25/15

June 23, 2015 – 3:37 pm by Tim Jackson

This maintenance is now complete.

* Clarification: This maintenance will begin at 11:59PM PDT on 6/25/15.

On Thursday 6/25/15 we will be performing a software upgrade of a router serving Fiber DIA customers. This maintenance is expected to last 15-20 minutes.

-Tim J.

IMAP/POP3 outage

June 22, 2015 – 4:46 pm by Grant Keller

Due to the ongonig logging issues we have seen today, there was a brief outage of our IMAP/POP3 services. As of right now both are up and running. Total down time was 25 minutes.

SOC