Legacy DSL Outage

December 18, 2014 – 7:16 pm by tomoc

Tonight, December 18, starting at 7:00pm, aggregation equipment serving a small subset of legacy DSL subscribers failed. We are working to restore service as soon as possible.

Update: Service restored

-Tomoc

Fusion/FlexLink Intrusive Maintenance

December 17, 2014 – 1:26 pm by rabrown

Update (12:13AM): This maintenance is now complete.

Beginning tonight, at midnight, I will be upgrading software on a router serving Fusion and FlexLink customers in Albany. Expected downtime is less than 20 minutes.

– Robbie

Fusion/FlexLink Maintenance

December 15, 2014 – 1:09 pm by tomoc

Tonight, December 15, starting at 11:59pm, we will be performing intrusive maintenance on aggregation equipment serving Fusion/FlexLink customers in the Cloverdale area. Expected downtime is less than 15 minutes.

Update: This maintenance has been cancelled.

-Tomoc

Support Closure for Holiday Party

December 12, 2014 – 10:40 am by adame

Sonic.net will be closed Friday, 12/12/2014 from 5pm to 11pm for our annual staff holiday party. We will return Saturday to our normal working hours, and we will call back anyone who left us a message during the closure. Our 24Ă—7 network operations team will still be on call for our Enterprise, dedicated circuit and colocation customers.

Intrusive Fusion/FlexLink Maintenance – Redwood City

December 11, 2014 – 1:22 pm by rabrown

Update (2:00AM): This maintenance is now complete. A small portion of customers in the area may have noticed downtime that extended longer than the 20 minute estimate.

Beginning tonight at midnight I wil be doing emergency maintnance on equipment serving Fusion and FlexLink customers in the Redwood City area. Actual downtime should be less than 20 minutes,

– Robbie

Network Maintenance

December 10, 2014 – 9:52 am by Tim Jackson

Tonight beginning at 11:59PM PST we will be performing software upgrades of routers in the San Francisco area as well as in our Santa Rosa datacenter. No impact to customers is expected outside of traffic routing around these routers during the upgrades.

-Tim J.

Non-Service Impacting Voice Maintenance

December 10, 2014 – 9:51 am by Tim Jackson

Tonight beginning at 11:59PM PST we will be finishing a software upgrade on portions of our voice network in Santa Rosa. This upgrade will not be service impacting.

-Tim J.

Emergency Network Maintenance SNFCCA01

December 4, 2014 – 6:17 am by Tim Jackson

In 5 minutes there will be a service impacting event for a subset of FlexLink and Fusion customers at SNFCCA01 in San Francisco. This is expected to last 5-15 minutes.

Non-Intrusive Voice Network Maintenance

December 3, 2014 – 5:16 pm by Tim Jackson

Tonight beginning at 11:59PM PDT we will be performing a software upgrade of equipment servicing all voice users. This is not expected to be service impacting and should take roughly 30 minutes.

-Tim J.

Fusion/FlexLink Intrusive Maintenance

December 3, 2014 – 5:14 pm by Tim Jackson

3:32AM PDT – This maintenance took roughly 3 separate 5-10 minute outages for a single pop, but is now complete.

Tomorrow morning, 12/4/2014 at 1:00 AM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in San Francisco. Expected downtime is less than 15 minutes.

–Tim