Outbound mail filter issue

July 22, 2014 – 3:25 pm by Kelsey

A bug introduced this afternoon in our outbound mail filters would, under certain circumstances, add a non-compliant header to messages sent through mail.sonic.net.  While most servers we’re happy to accept these messages some systems refused to accept the messages.  A fix for the bug has already been released into production.  –Kelsey

DNS Server Issues

July 20, 2014 – 1:56 pm by Kelsey

For the past couple of hours we’ve been having issues with our DNS servers.  We just identified the source of the problem and should have it completely resolved in a few minutes.  As it turns out, this was a variance on the attacks that have caused us trouble in the past and was escaping the notice of our automated systems.  We’re sorry for any inconvenience this may have caused!

-Kelsey, William, Tomoc and Tim


Non-Intrusive Network Maintenance – Bay Area

July 8, 2014 – 1:51 pm by Tim Jackson

7/9/2014 – 4:15AM PDT – This maintenance is now complete.

Tonight beginning at 11:59PM PDT we will begin performing non-intrusive maintenance on network in portions of the bay area. This includes a software upgrade to portions of our voice network. No customer impact is expected, and the estimated duration is around 2 hours.

-Tim J.

Meeting today 2 – 2:30

July 3, 2014 – 9:16 am by kavan

Due to the holiday tomorrow our usual Friday meeting is being held today from 2 to 2:30 PM. Our office and phones will be closed during this time.

Server maintenance tonight

July 1, 2014 – 3:09 pm by Grant Keller

Tonight at 11:59pm, we will be performing maintenance on several customer facing services. During this time there may be brief interruptions of the following tools:

  • Webmail
  • Signup Form
  • Custom Hosted Websites
  • Member Tools
  • Customer MySQL databases


Connectivity Issues to Santa Rosa Datacenter

June 29, 2014 – 4:10 am by rabrown

This morning, beginning around 3:45 AM, a host within our Santa Rosa datacenter became the target of a very large DDoS attack. We are currently in the process of battling this attack and users may notice reachability problems to services such as our email servers and member tools during this time.

- Robbie

Legacy DSL Outage

June 24, 2014 – 7:23 am by rabrown

Update( 7:49AM): This issue has been resolved.

A portion of legacy DSL customers in Northern California are currently offline due to an issue with a piece of dsl aggregation gear. We are working on diagnosing and repairing the equipment asap.

- Robbie

Fusion/FlexLink Intrusive Maintenance

June 23, 2014 – 11:31 am by rabrown

Update( 12:20AM ): This maintenance is now complete.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in  San Jose. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.

- Robbie

Non-Intrusive Network Maintenance – Bay Area

June 18, 2014 – 11:20 am by Tim Jackson

6/19/14 – 12:42AM PDT – This Maintenance is now complete.

Tonight beginning at 11:59PM PDT we will be performing non-intrusive maintenance to equipment serving Fusion and Flexlink circuits in the bay area. This is a follow-up to the maintenance last night. No service impacts are expected.

-Tim J.

cdr maintenance

June 17, 2014 – 11:43 am by williamt

This maintenance is now complete. Everything should be functioning as normal.

Tonight (6-17-14) beginning at 8:00 pm we will be performing maintenance on our cdr server. Expected downtime is approximately 4 hours. During this time call detail records will be unavailable to view via our member tools.