Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of FlexLink Ethernet customers in the San Francisco area. The expected downtime is one hour. Update(1:14am): Maintenance complete -Andrew
Sonic customers on our Fiber SSE service are currently experiencing packet loss and latency. Our engineers are actively working with our partner to resolve the issue. This post will be updated as information or resolution is available.
-UPDATE – 2016-02-03 09:58:35
We have isolated the issue and are working to resolve it. We anticipate service will be fully restored within an hour.
-UPDATE – 2016-02-03 10:56:02
The issue was isolated to a provisioning issue with our backbone provider. Service has been restored.
If issues still persist, please call NOC @ 877-706-5662 x 2
Update(2:08PM): This issue is resolved. Please contact our network operations center if your Business-T circuit has any further trouble.
We are currently experiencing issues with a router that serves Business-T customers causing packet loss and general slow down for the affected customers. We are working on a fix and will update this MOTD with our progress.
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of FlexLink Ethernet customers in the San Francisco area. The expected downtime is one hour.
12:35AM Update: This maintenance is now complete.
We are currently experiencing inbound call routing failures to our hotline. We have isolated the cause and are working to resolve this.
update: The Noc Hotline is now restored, thank you
Tonight at 11:59pm we will be upgrading a piece of equipment that monitors our voice infrastructure. This will not impact phone calls in anyway. Estimated completion is ~2 hours.
Maintenance is now complete
Update: This outage has been resolved.
A small portion of legacy DSL customers are currently offline. We will be migrating them off the affected equipment shortly.
We are currently investigating a service affecting issue with some networking equipment located out of Santa Rosa. Fusion and FlexLink Customers in Santa Rosa may experience connectivity issues. No ETA yet. Keeping this thread posted as status arrives.
-Update – Thu Jan 14 16:19:22 PST 2016
This issue has been resolved. If any further problems are experienced, please call.
Thursday, January 14, starting at 11:59pm, we will be performing router maintenance on core equipment in Palo Alto. Maintenance is expected to take around 30 minutes and should not cause any customer impact.
Update(1/14 11:42pm): Maintenance postponed
Update(1/18 10:26am): Maintenance has been rescheduled for 1/18 (today) at 11:59pm
Update (12:35AM): This maintenance is complete.
Beginning tonight at midnight, I will be performing emergency maintenance on a router that serves Fusion and FlexLink customers in the Glendale area. Expected downtime is around 20 minutes.