A bug introduced this afternoon in our outbound mail filters would, under certain circumstances, add a non-compliant header to messages sent through mail.sonic.net. While most servers we’re happy to accept these messages some systems refused to accept the messages. A fix for the bug has already been released into production. –Kelsey
For the past couple of hours we’ve been having issues with our DNS servers. We just identified the source of the problem and should have it completely resolved in a few minutes. As it turns out, this was a variance on the attacks that have caused us trouble in the past and was escaping the notice of our automated systems. We’re sorry for any inconvenience this may have caused!
-Kelsey, William, Tomoc and Tim
7/9/2014 – 4:15AM PDT – This maintenance is now complete.
Tonight beginning at 11:59PM PDT we will begin performing non-intrusive maintenance on network in portions of the bay area. This includes a software upgrade to portions of our voice network. No customer impact is expected, and the estimated duration is around 2 hours.
Tonight at 11:59pm, we will be performing maintenance on several customer facing services. During this time there may be brief interruptions of the following tools:
- Signup Form
- Custom Hosted Websites
- Member Tools
- Customer MySQL databases
This morning, beginning around 3:45 AM, a host within our Santa Rosa datacenter became the target of a very large DDoS attack. We are currently in the process of battling this attack and users may notice reachability problems to services such as our email servers and member tools during this time.
Update( 7:49AM): This issue has been resolved.
A portion of legacy DSL customers in Northern California are currently offline due to an issue with a piece of dsl aggregation gear. We are working on diagnosing and repairing the equipment asap.
Update( 12:20AM ): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Jose. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
6/19/14 – 12:42AM PDT – This Maintenance is now complete.
Tonight beginning at 11:59PM PDT we will be performing non-intrusive maintenance to equipment serving Fusion and Flexlink circuits in the bay area. This is a follow-up to the maintenance last night. No service impacts are expected.
This maintenance is now complete. Everything should be functioning as normal.
Tonight (6-17-14) beginning at 8:00 pm we will be performing maintenance on our cdr server. Expected downtime is approximately 4 hours. During this time call detail records will be unavailable to view via our member tools.