A small group of people in the San Francisco area may be experiencing a loss of internet connectivity after last nights maintenance. We are working with our dispatch and tech support teams to get the affected customers fixed as soon as we can. The cause of the outage is unknown at this time as we are also working with our vendor for insight into the issue.
Update 10:48am: The outage is affecting a greater number of customers. We are working aggressively with our vendor. We will update when more information is available.
Update 2:46pm We have repaired the majority of the fiber customers impacted by the outage. Additional affected customers have been identified and we will be reaching out to schedule replacent of the failed ONTs onsite. The cause of outage was narrowed down to the combination of a previously unidentified software defect in the ONT, and an unlikely load issue upstream (that has been remedied).