Archive for December, 2000

Update on Napa dialup issue.

Friday, December 29th, 2000

Fri Dec 29 11:37:09 PST 2000 -- Update on Napa dialup issue. PacBell re-seated the switch module in the Napa CO in turn our Napa main pop is back up and running. - Steve

We’re having ongoing problems this morning…

Friday, December 29th, 2000

Fri Dec 29 11:18:55 PST 2000 -- We're having ongoing problems this morning with our primary authentication server. About 20% of the time, it's failing to authenticate customer logins. This affects dialup, mail and shell access, as well as web based member tools. We are working to reduce the ...

PacBell reports a switch module has gone down

Friday, December 29th, 2000

Fri Dec 29 09:46:16 PST 2000 -- PacBell reports a switch module has gone down in the Napa CO, this is causing our main Napa dialup number to return busy signals. PacBell has assured me that this is getting top priority and should be fixed shortly. Meanwhile we do ...

One of our radius servers was failing to…

Friday, December 29th, 2000

Fri Dec 29 08:39:43 PST 2000 -- One of our radius servers was failing to authenticate mail requests this morning. After a quick restart it started working again. - Steve

This afternoon, we’ve isolated the issue with

Friday, December 29th, 2000

Fri Dec 29 17:51:23 PST 2000 -- This afternoon, we've isolated the issue with the Radius code and fixed it, the last few hours of monitoring show that it is working well. We will deploy the two new Authentication servers next week after more development, but the existing configuration ...

We had a carrier transition on our T3 to…

Wednesday, December 27th, 2000

Wed Dec 27 15:42:10 PST 2000 -- We had a carrier transition on our T3 to UUNet, causing a few minutes of network instability while the Cable & Wireless T3 took up the load- The redundant configuration of our network prevented this from being a serious issue. - Eli ...

Night Ops Complete: Our NetApps, freezer and…

Thursday, December 21st, 2000

Thu Dec 21 03:20:29 PST 2000 -- Night Ops Complete: Our NetApps, freezer and icebox, are now configured in a cluster such that if a head unit fails, the other will seamlessly take over it's NFS duties. Like the Alteon's load balancing of all email, ftp and web, we ...

We will be installing our new netapp in a…

Wednesday, December 20th, 2000

Wed Dec 20 13:46:06 PST 2000 -- We will be installing our new netapp in a redundant configuration, we have the netapp engineers here to help us get this up with minimal down time. There may be a short interruption of local services between 12:00am and 1:30am tonight. Also ...

Our shell server was refusing connections…

Tuesday, December 19th, 2000

Tue Dec 19 09:20:03 PST 2000 -- Our shell server was refusing connections this am, restarting ssh fixed the problem. We will be keeping an eye on the box to make sure this does not happen again. -Steve and Matt

Our 1003 dialup group started to return…

Monday, December 18th, 2000

Mon Dec 18 22:17:16 PST 2000 -- Our 1003 dialup group started to return intermittent 'All circuits are busy' messages. It required a reboot of one of our NAS servers. This caused a small amount of people to be bumped off. After the reboot the error message went away. ...