Archive for October, 2003

Graton Rooftop outage.

Friday, October 31st, 2003

Fri Oct 31 14:26:20 PST 2003 -- Graton Rooftop outage. A switch failure has taken down our wireless backhaul to the Graton Rooftop customer deployments. We are working to repair the problem, but we don't have an ETA at this time. - Bryan, Eli Update Fri Oct 31 ...

Local number calling problem.

Thursday, October 30th, 2003

Thu Oct 30 13:27:34 PST 2003 -- Local number calling problem. We are experiencing problems with calls from Santa Rosa SBC phones to our main office number and our non-SBC dialup numbers. We believe this to be a problem with LNP, the local number portability system, that the telephone ...

Mail Delays: Freezer, the NetApp filer that…

Thursday, October 23rd, 2003

Thu Oct 23 09:43:39 PDT 2003 -- Mail Delays: Freezer, the NetApp filer that handles among other things, '/home', had a disk failure this morning. The filer behaved properly, failed the disk and began to rebuild onto a spare. However, the failed disk continued to cause problems for the ...

Circuit Outage: Our 100mbit link from Santa…

Wednesday, October 22nd, 2003

Wed Oct 22 14:17:27 PDT 2003 -- Circuit Outage: Our 100mbit link from Santa Rosa to Equinix, San Jose, has been shutdown due to excessive errors and packet loss. We're currently working with the vendor and hope to have it resolved shortly. At this time, reachability to the Internet ...

Mail Delay: Some routine work on one of our…

Tuesday, October 21st, 2003

Tue Oct 21 12:22:29 PDT 2003 -- Mail Delay: Some routine work on one of our NetApp NFS filers ended up becoming invasive and impacting performance. The SpamAssassin servers were affected the most, causing some mail to pass unfiltered. In order to restore the system, we shutdown mail delivery ...

Multicast and IPv6 outage.

Tuesday, October 21st, 2003

Tue Oct 21 10:28:46 PDT 2003 -- Multicast and IPv6 outage. The router that handles Sonic.net's multicast and IPv6 traffic locked up this morning and required a power cycle to restore. This event caused a multi-hour outage for these services. -John and Nathan

E-Mail Anti-Virus Progress: Our new…

Thursday, October 16th, 2003

Thu Oct 16 15:24:25 PDT 2003 -- E-Mail Anti-Virus Progress: Our new Anti-Virus filtering solution is working quite well at this time. Initially we encountered some stability and configuration issues that we've been able to resolve. The filters blocked 27,964 infected E-Mail's from reaching our customers yesterday. Many of ...

Issues with SpamAssassin Cluster: Two of the…

Sunday, October 12th, 2003

Sun Oct 12 17:13:21 PDT 2003 -- Issues with SpamAssassin Cluster: Two of the four dedicated SpamAssassin processing servers started to fail open at 6:00 PM last night due to a debugging log which reached the 2 gigs file size limit on both boxes, nearly simultaneous. The verbose debug ...

Issues with new Anti-Virus Filters: Our new…

Thursday, October 9th, 2003

Thu Oct 9 17:26:41 PDT 2003 -- Issues with new Anti-Virus Filters: Our new anti-virus filter may have caused some MIME multipart/alternative messages to loose their text/html part, but only when a text/plain part was present. We resolved this earlier this afternoon after it was brought to our attention ...

New National Access dialup provider.

Wednesday, October 8th, 2003

Wed Oct 8 15:46:27 PDT 2003 -- New National Access dialup provider. We are pleased to announce that we are switching National Access providers. By the end of October we will discontinue using MegaPOP. We are now displaying GlobalPOPs phone numbers in our pop finder page. They have over ...