Archive for May, 2004
Tuesday, May 25th, 2004
Tue May 25 17:16:01 PDT 2004 -- Extended Support Hours! Sonic.net Technical Support is now available from 7:00a-10:00p Monday through Friday, and from 8:00a-10:00p on Weekends. We have a wide range of Support telephone numbers that cover much of California, see www.sonic.net/support/focal for details. -- Eli, Support
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Saturday, May 15th, 2004
Sat May 15 09:50:42 PDT 2004 -- News Server Outage. newscene.sonic.net, one of the three NNRP servers that our customers have access to is currently offline due to a 'catastrophic hardware failure on a router' at their San Jose location where we peer with them. They estimated as much ...
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Tuesday, May 11th, 2004
Tue May 11 11:15:55 PDT 2004 -- Security upgrade to FTP servers. We have made several minor updates to our FTP server config to increase security. If you have any problems on our FTP servers, please contact Support. -Jared
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Wednesday, May 5th, 2004
Wed May 5 09:23:15 PDT 2004 -- Webmail Imap situation. Our imap servers, that run for webmail, maxed out the total number of processes allowed for imap which caused webmail to stop functioning. The max number of processes has been increased to handle the load of our new webmail ...
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Tuesday, May 4th, 2004
Tue May 4 15:59:27 PDT 2004 -- New load balanced webmail servers. We recently deployed a set of new webmail servers, for increased reliability and performance. Any old bookmarked addresses may cease to function in a few weeks, so please update any bookmarks as necessary to the new system ...
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Tuesday, May 4th, 2004
Tue May 4 15:25:44 PDT 2004 -- Authentication Server Hiccup. Our authentication servers briefly failed all authentication attempts due to a corrupted automatic configuration update. We are tracking down the cause of the corruption so we can resolve whatever issues may have caused it. -Kelsey and Russ
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Monday, May 3rd, 2004
Mon May 3 09:52:32 PDT 2004 -- Sasser and Gaobot on the loose. Over the weekend, two new viruses have been infecting numerous hosts on the Internet. They exploit vulnerabilities in Windows NT, Windows 2000, Windows Server 2003, and Windows XP. Other systems should be unaffected. Symptoms of infection ...
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Monday, May 3rd, 2004
Mon May 3 00:46:24 PDT 2004 -- DSL maintenance complete. The scheduled circuit upgrade is complete, and all DSL customers out of our San Francisco 200 Paul POP are up on the new OC3. Actual downtime was between 10 and 30 minutes. We also used the maintenance window to ...
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