Archive for August, 2004
Thursday, August 26th, 2004
Thu Aug 26 21:13:50 PDT 2004 -- Dial-up problems on ***-***-9811. Due to a router problem half of our 9811 dial pool lost some or all ability to reach the Internet. Rebooting the router resolved the issue. None of the other modem pools were affected. -Russ
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Saturday, August 21st, 2004
Sat Aug 21 09:11:42 PDT 2004 -- Issues with router maintenance. An obscure software bug left one of our Santa Rosa customer routers with only partial connectivity to the Internet after last night's maintenance. Due to the complexity of this issue it was not uncovered until this morning, despite ...
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Wednesday, August 18th, 2004
Wed Aug 18 15:15:46 PDT 2004 -- Network upgrades progress report. We continue to build out our network as previously announced. Our interim network plan is now in service. We have a second 100 Mbps link from Santa Rosa to Equinix-San Jose. The Santa Rosa to 200 Paul, SF, ...
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Wednesday, August 18th, 2004
Wed Aug 18 13:25:12 PDT 2004 -- Scheduled customer router maintenance. This coming Saturday at 12:01AM we will be upgrading the RSP DRAM memory on one of our routers serving T1 customers in Sonoma County. Expected downtime is 10 minutes or less while we perform the upgrade. -Zeke and ...
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Friday, August 13th, 2004
Fri Aug 13 13:37:42 PDT 2004 -- Short LATA 9 DSL outage. The Redback SMS500 that serves DSL customers in the LATA 9 region experienced a brief power interruption around 80 minutes ago. The interruption lasted only 5 minutes, and took customers off-line for approximately 9 minutes. We are ...
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Tuesday, August 10th, 2004
Tue Aug 10 10:09:00 PDT 2004 -- Broadlink outage. The equipment that gateways Broadlink's network into ours locked up last night about 3 AM. Service was restored at 8:20 AM. All Broadlink customers were affected. -John, Nathan and Jason
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Monday, August 9th, 2004
Mon Aug 9 17:52:15 PDT 2004 -- In preparation for the beginning of the migration to the new web cluster, the testweb server is now using user's real web data. We will be taking the testweb server off-line tomorrow morning. For more information, please see news://news.sonic.net/sonic.help.www -Kelsey and Nathan ...
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Wednesday, August 4th, 2004
Wed Aug 4 22:46:09 PDT 2004 -- Short DS3 outage affects Santa Rosa dialup. We experienced a 20 minute outage tonight, starting at 10:20 PM, that affected the DS3 circuit to our SR2 POP that serves the equipment that answers the 707-522-1001 and -1002 dialup numbers. We believe it ...
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Tuesday, August 3rd, 2004
Tue Aug 3 02:06:31 PDT 2004 -- The ATM switch installation went smoothly with minimal downtime. The ATM switch should allow us to continue troubleshooting DSL performance problems as well as, hopefully, allowing us to resolve them. -Kelsey and Nathan
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Monday, August 2nd, 2004
Mon Aug 2 15:06:53 PDT 2004 -- Santa Rosa Redback work Monday night. We are going to be working on the DSL gateway equipment in Santa Rosa tonight at midnight. There may be a couple of brief interruptions in service as we insert our new ATM switch into the ...
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