Archive for August, 2005
Wednesday, August 31st, 2005
Wed Aug 31 16:53:35 PDT 2005 -- Shell Server Policy Change. Shell server users are now allowed access to cron on shell.sonic.net. Please use the service appropriately; cron jobs running too frequently or otherwise using excessive system resources will be disabled. -Kelsey and Scott
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Thursday, August 25th, 2005
Thu Aug 25 12:32:32 PDT 2005 -- Phone system problems. We are having intermittent problems with our phone system causing us to drop calls; we are working to resolve the problem. -Tech Support
Update Fri Aug 26 10:13:33 PDT 2005: Phone system problems persist. We are working with ...
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Tuesday, August 23rd, 2005
Tue Aug 23 16:04:11 PDT 2005 -- www.sonic.net downtime. www.sonic.net was down for approximately nine minutes around 3pm today when a feature upgrade to our web cluster went awry. -Augie
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Friday, August 19th, 2005
Fri Aug 19 15:36:07 PDT 2005 -- LATA 9 DSL Issues. We have been tracking a capacity problem within our provider's Stockton network that manifests as light latency and packet loss to some destinations. Only DSL customers in the Stockton area are affected. Our vendor has isolated the trouble ...
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Thursday, August 18th, 2005
Thu Aug 18 18:14:28 PDT 2005 -- Customer Router Maintenance. On Saturday, 8/20 @ 12:01AM we will be performing maintenance on one of our customer routers at our 200 Paul Ave. POP in San Francisco. This maintenance will cause a brief loss of connectivity for T1 and dialup customers ...
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Tuesday, August 16th, 2005
Tue Aug 16 15:42:28 PDT 2005 -- Internal SQL server outage: Our primary internal SQL server that handles the storage for tools is down for emergency maintenance to replace faulty hardware. This affects membertools and many of the systems used by tech support. Services will be restored as soon ...
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Tuesday, August 16th, 2005
Tue Aug 16 14:27:51 PDT 2005 -- Shell services on shell.sonic.net had some problems related to the user database. This manifested as trouble logging in to the shell, and as problems with unix userid which would be observed as errors in some applications.
The trouble came and went ...
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Saturday, August 13th, 2005
Sat Aug 13 16:12:45 PDT 2005 -- Our secure web server was not serving traffic from approximately 5:15 to 5:45 this morning. Cause was traced to memory overconsumption due to processes not correctly freeing unused memory. We will be investigating further to prevent this from happening again. -Jared
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Thursday, August 11th, 2005
Thu Aug 11 12:14:23 PDT 2005 -- Shell server ssh upgrade. We've upgraded ssh and sshd on our shell servers to the latest version of OpenSSH with localizations for our environment. (Yea!) -Kelsey and Nathan
Update Thu Aug 11 20:43:08 PDT 2005: The problems with the 'bot' monitor ...
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Tuesday, August 9th, 2005
Tue Aug 9 23:30:32 PDT 2005 -- Mail server storage failure. One of our Netapp filers that is used for mail spools went down and its partner filer has failed to take over its duties. We're en route to fix the issue. Some users will notice inbound message delays ...
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