Archive for December, 2006
Sunday, December 31st, 2006
Sun Dec 31 05:02:54 PST 2006 -- Core NFS Filer Failure. One of the FCAL loops on the NFS filer that primarily handles customer web sites failed this morning at 3:57 AM in such a way that it's partner filer was also affected and could not take over it's ...
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Saturday, December 30th, 2006
Sat Dec 30 13:16:56 PST 2006 -- Sonic.net's business offices will be closed January 1st, 2007 for New Year's Day. Additionally, our technical support staff will only be available from 9am to 10pm. Dedicated access and colo customers can always reach us 24x7 on the operations hotline. -- John ...
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Wednesday, December 27th, 2006
Wed Dec 27 14:06:54 PST 2006 -- Broadlink wireless customers affected by wind storm in Santa Rosa. As a result of the high winds in Santa Rosa, there are power outages in a number of areas currently. Broadlink Communications network of towers and backhaul is functional on generators in ...
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Tuesday, December 26th, 2006
Tue Dec 26 17:01:27 PST 2006 -- Sacramento and Stockton DSL troubles. Over the past few days we have been tracking and troubleshooting the recurrence of a problem with our circuits that backhaul DSL from the Stockton and Sacramento areas. The problem would have presented itself as occasional, brief ...
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Thursday, December 21st, 2006
Thu Dec 21 15:34:09 PST 2006 -- As of today we have begun restricting traffic over port 25 on our dial-up services. This change only affects Sonic.net customers using dial-up access. If you are curious about what this change means and why it is a good thing, see www.sonic.net/support/faq/advanced/port_25.shtml ...
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Tuesday, December 19th, 2006
Tue Dec 19 17:10:22 PST 2006 -- DSL Router code upgrade. At 12:01 AM Thursday, we will be pushing code upgrades to the majority of our DSL aggregation routers. Expected downtime for all customers is less than 5 minutes as the routers reload onto new code. -Jared
Update ...
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Monday, December 18th, 2006
Mon Dec 18 13:07:54 PST 2006 -- On Thursday December 21st Sonic.net will begin restricting traffic over port 25 on our dial-up services. We are making this change as part of our ongoing efforts to to improve our email performance and to fight the spread of spam. If you ...
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Wednesday, December 13th, 2006
Wed Dec 13 19:19:12 PST 2006 -- Sonic.net's offices and technical support will be closed from 11:30am until 4:30pm PST on Thursday the 14th of December for our year-end staff party. If you should need assistance, please file a support ticket with support@sonic.net via email, or leave a voicemail ...
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Saturday, December 9th, 2006
Sat Dec 9 15:21:47 PST 2006 -- Broadlink Wally Moore tower problems. There are fluctuating power issues with utility power at the Wally Moore site. Unfortunately this means that there could be further problems. All Broadlink Wally Moore connections should be working at this time. -Ron with Broadlink, and ...
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Wednesday, December 6th, 2006
Wed Dec 6 09:47:42 PST 2006 -- Sacramento DSL issues. We have identified an issue inside of our transport vendor's network that is causing intermittent connectivity for all DSL customers in the Sacramento area. Presently, the issue is manifesting itself as short periods (~5-10 seconds each) of zero connectivity ...
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