Archive for July, 2008
Thursday, July 31st, 2008
Tonight, at 1:00AM PDT I will be performing maintenance on custsql as well as documenting some performance statistics. A few customers may receive a "too many connections" message when their client attempts to connect to the system during this short period.
Update: All maintenance performed with no customer service interruption.
--Don
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Saturday, July 26th, 2008
Technical Support will be closed between 11am and 6pm today as Sonic.net celebrates its fourteenth birthday. The NOC Hotline will still be available for our co-located and high capacity customers. Any voice-mail messages left while we're out will be returned promptly when we return. We apologize for the short notice.
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Wednesday, July 23rd, 2008
Tonight at midnight, we will be moving some of our dynamic IP DSL subscribers from a heavily loaded SMS to a less-loaded one. This will only affect a small subset of customers in LATA1, which may see 5-10 minutes of downtime as their circuits are migrated and DHCP leases renewed. ...
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Wednesday, July 16th, 2008
This Friday at 12:01 AM we will be inserting an interface card into one of our ATM switches at our San Francisco POP. This new card will allow us to continue to expand our ATM infrastructure to support DSL growth. Card insertion is not expected to cause any interruption of ...
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Monday, July 14th, 2008
Tonight at midnight, we will be reloading one of the routers that serve Business-T and FRATM in Northern California onto new software. We expect this new software to resolve the performance problems that have cropped up periodically on this router.
All customers served by this router will suffer less than 10 ...
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Saturday, July 5th, 2008
Starting around 3:00 AM this morning, emails have been going out to our customers instructing them to provide their password for email maintenance. The email is a phishing scam. Phishing is a type of malicious email designed to acquire personal information and aid in Identify Theft. Sonic.net will never ask ...
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Tuesday, July 1st, 2008
Our phone system is not taking incoming calls this morning. We are working with the phone system and phone line providers to get the issue resolved as soon as possible. Please feel free to use our LiveHelp system linked to from the navigation pane of the website, or email support@sonic.net ...
Posted in Uncategorized | 2 Comments »