Archive for September, 2008
Tuesday, September 30th, 2008
This Thursday, Oct 2 at 12:01 AM we will begin work retrofitting the backbone of our San Jose POP. This retrofit will enhance the redundancy and capacity of this POP to accomodate our growth and new CLEC-based products. Currently this POP does not directly serve any customers, so there should ...
Posted in Network | No Comments »
Monday, September 29th, 2008
On Tuesday September 30 at 12:01 AM we will be moving several hundred DSL subscribers from one of our DSL aggregation routers to another, to balance network load. This move should take less than 5 minutes and will only cause a brief service interruption.
-Jared
Update: Rebalancing completed. Downtime for affected customers ...
Posted in Network | No Comments »
Friday, September 26th, 2008
We believe we have fixed the recent IMAP performance problems; let us know if you have any trouble with imap.sonic.net still.
For the past few days we have received a number of reports from customers concerned about periodic slow IMAP performance to imap.sonic.net; the problem would manifest as a mail ...
Posted in Uncategorized | 7 Comments »
Thursday, September 25th, 2008
In the interest of customer security we have updated our password changing tool to email main account holders when either the main account, or any mailbox under that account has the password changed. The email also will go to any "invoice to email" addresses you have on the account. We ...
Posted in Member Tools, New Features | 3 Comments »
Monday, September 22nd, 2008
This afternoon, around 4:30PM we experienced a problem in our main authentication system. This problem effected a handful of user accounts and associated mailboxes. Account and mailbox owners would have seen authentication failures and possible timeouts when attempting to connect to services such as shell, pop/imap, and webmail services. The ...
Posted in Network | No Comments »
Friday, September 19th, 2008
Early this morning around midnight one of our clustered NetApp filers suffered a critical failure which caused one of its Ethernet Interfaces to lock up. Some customers may have noticed timeouts or other errors when while trying to check their Mail. The total downtime for the service was around 15 ...
Posted in Uncategorized | 6 Comments »
Wednesday, September 17th, 2008
Today we fixed a problem on the Customer Web Cluster that would have effected mail flow from Customer scripts on our Web Cluster that were using the local Sendmail program to send e-mail. The problem began on Sunday and would have appeared as an intermittent failure to Customer scripts ...
Posted in Uncategorized | 4 Comments »
Monday, September 15th, 2008
Today the identity certificate for our VPN concentrator expired. This would have prevented new VPN sessions from establishing. We have renewed the certificate, and the VPN concentrator is accepting connections normally now.
-Jared and Nathan
Posted in Network | No Comments »
Friday, September 12th, 2008
Starting this morning, we observed a transient problem with one of our upstream providers. Impact would have been inability to connect to certain websites. We have taken action to correct this issue. -Nathan, Tim and the NOC.
Posted in Uncategorized | 14 Comments »
Thursday, September 11th, 2008
SpamAssasin may have stopped filtering mail for some users this afternoon. No mail was lost during this period. Service has restored to normal at this time and mail is being filtered for all users again. We apologize for any inconvenience this may have caused. -William
Posted in Uncategorized | No Comments »