Archive for September, 2008
Thursday, September 11th, 2008
This morning one of our DHCP servers in our Los Angeles PoP suffered a disk failure that prevented it from storing leases that customers obtained. This should not have affected customers connectivity to the Internet. We have swapped over to spare hardware that we had on site to resolve the ...
Posted in Uncategorized | No Comments »
Wednesday, September 10th, 2008
Today we finished the process of switching our Member Tools system from its old home on http://sonic.sonic.net to https://members.sonic.net/. A few tools still remain on the old server but https://members.sonic.net/ is now the URL from which you will access all tools.
Moving to our new server will allow us to add ...
Posted in Member Tools, New Features | 2 Comments »
Wednesday, September 10th, 2008
Tonight, shortly after midnight, we will replace the failing disk shelf in one of our Network Appliance filers responsible for the POP, IMAP and Webmail service interruptions earlier today. Replacing the shelf is not expected to take more than 30 minutes. During the maintenance users may not be able ...
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Wednesday, September 10th, 2008
Early this afternoon, we experienced a failure in one of our Netapps which caused some content to be unavailable, and a few key systems to present timeout errors. Downtime is estimated to be between 5 and 7 minutes. We have identified the problem and restored all services. --William, Augie, and ...
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Thursday, September 4th, 2008
At 5:03 PM today, all of our DSL and Business-T subscribers in LATA1 went offline. The problem appeared to be internal to AT&T's ATM network. As of 5:12 PM, the problem in AT&T's network appears to have been resolved, and DSL and Business-T customers are back online. We are continuing ...
Posted in Network | 11 Comments »
Wednesday, September 3rd, 2008
Tonight at midnight we will be performing potentially invasive maintenance on one of our ATM switches. We will be reloading the primary route processor in the ATM switch and it should automatically fail over to the backup. Impact should be only a few seconds as the failover occurs, though it ...
Posted in Network | 6 Comments »