Emergency Router Maintenance
November 23, 2008 – 6:15 pm by jaredOne of the interface cards in a customer-serving router in Santa Rosa has suffered a software glitch this afternoon. We will be performing invasive maintenance on the affected card tonight at midnight. All T1 customers served by this card will be down for 5-10 minutes during this maintenance. There is a chance that the card maintenance will require the entire router to be rebooted. If this occurs, all T1 and wireless customers served by this router will be offline for 5-10 minutes.
Update: The router linecard maintenance has been completed without issue. The affected card is now functioning properly, and there was no need to reboot the entire router.
-Jared and Matt
2 Responses to “Emergency Router Maintenance”
FYI, it looks like this might be why my fusion broadband is offline right now in Santa Rosa?
Luckily my neighbor has a normal sonic.net open wifi (I’m guessing normal dsl is okay) so I’ll survive the downtime.
By Nick on Nov 24, 2008
Nick: The router that underwent maintenance tonight only serves T1 and some wireless customers, not any of our Fusion customers. At this hour, I’d suggest that you try rebooting your ADSL2+ modem and see if that gets you back online. If not, please contact our support group at 707-547-3400 in the morning.
By jared on Nov 24, 2008