Archive for January, 2009
Saturday, January 31st, 2009
At 6:07 PM today, one of our T1 aggregation routers in Santa Rosa reloaded unexpectedly. The router is back up and serving normally at this time. We will be investigating the cause of this router reload, and apologize for any interruption of service this may have caused.
-Jared and Nathan
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Thursday, January 29th, 2009
The backhaul provider of our circuit that provides DSL service to the Chico area must perform card maintenance that will disrupt our service to that area. The expected downtime is between 1 and 15 minutes as they replace the card, and is scheduled to occur tomorrow, Friday, Jan 30, between ...
Posted in Uncategorized | No Comments »
Thursday, January 29th, 2009
One of the uplinks on our SMS that terminates DSL for subscribers in Sacramento is taking errors, causing slight packet loss for all subscribers on that SMS. At 11:45 today, we will be moving that uplink to a new port to resolve the problem. This move will cause 5 minutes ...
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Wednesday, January 21st, 2009
We're currently working on an outage affecting the BKLYCA01 central office. Fusion and FlexLink customers served off this Central Office are currently without connectivity. The problem has been traced to a broken fiber link between OKLDCA03 and BKLYCA01. We'll update when we have more information. -Nathan and Jared
Update: The affected ...
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Thursday, January 15th, 2009
Starting at 12:30AM this morning, I will be performing maintenance to our databses which serve all our webmail interfaces. During this time, access to these interfaces will be interrupted for a short period of time, however these actions do not interfere with mail flow in any way. This does not ...
Posted in Maintenance | 5 Comments »
Monday, January 12th, 2009
We're doing some massive power work at our Santa Rosa data center and collocation facility on the 24th in order to support our new 500kva UPS. All of the work is fully scripted and we do not anticipate any interruption in power services. However, worst case, one or more of ...
Posted in Uncategorized | 1 Comment »
Monday, January 12th, 2009
At 12:01 AM Tuesday, we will be performing a maintenance reload of one of our DSL aggregation routers. This router serves DSL customers in the San Francisco Bay Area, and customers served by this router will experience approximately 5 minutes of downtime as the router reloads. If you find that ...
Posted in Maintenance, Network | No Comments »
Wednesday, January 7th, 2009
At 10:45AM this morning we will be performing an emergency router reload
on one of our ATM customer aggregation routers. All connected Business-T
and FRATM customers will experience approximately 5 minutes of downtime
during the reload. -Jared and Tim
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Thursday, January 1st, 2009
Three of our DSL aggregation routers reloaded in quick succession due to a software bug that we have identified and are working with the router vendor on a solution.
We apologize for this inconvenience, but do not expect any further router reloads in the near future.
If your DSL is not functioning ...
Posted in Network | No Comments »