Archive for February, 2009
Friday, February 27th, 2009
This Tuesday, March 3 at 12:01 AM, we will be performing software upgrades on two of our T1 and WBA customer aggregation routers in Santa Rosa. The software upgrade will require a reboot of the routers, resulting in approximately 5 minutes of downtime for customers served by these routers. These ...
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Friday, February 20th, 2009
This morning around 6:30 AM one of the servers in our web cluster locked up and became unavailable. Whilst en route to investigate the problem two more servers in the cluster locked up and became unavailable. Customers may have noticed decreased performance with the cluster but should not have suffered ...
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Friday, February 13th, 2009
At 12:01 this morning, I will be performing the second and final phase of maintenance items on our databases that serve the Sonic.net Webmail interfaces During this time, there will be a slight interruption in the ability to connect to these interfaces. In no way does this effect the flow ...
Posted in Maintenance | 5 Comments »
Thursday, February 12th, 2009
This coming Tuesday, Feb 17, beginning at 12:01 AM, we will be performing a retrofit of our network build supporting our Sonic Telecom CLEC installation at the main Santa Rosa central office. The maintenance window is expected to be up to an hour, but customer impact should be minor, no ...
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Thursday, February 12th, 2009
At 3:45AM this afternoon we will be performing an emergency router reload
on one of our ATM customer aggregation routers. All connected Business-T
and FRATM customers will experience approximately 5 minutes of downtime
during the reload.
-Jared and Matt
Posted in Member Tools, Uncategorized | No Comments »
Wednesday, February 11th, 2009
Due to the overwhelming interest in our Sonic.net Data Backup service we have had to greatly expand the storage capacity of our backup servers. Our data backup service will be unavailable this morning for a few hours while we migrate data to our new servers. Any pending backup jobs will continue once data migration is ...
Posted in Uncategorized | 2 Comments »
Thursday, February 5th, 2009
One of the DHCP servers that serves our Bay Area DSL subscribers had a disk begin failing, which caused the server to not properly handle all DHCP requests sent to it. This caused spotty DHCP connectivity for some customers until we were able to diagnose the silently failing disk. We ...
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Wednesday, February 4th, 2009
This coming Friday, Feb 6 at 12:01 AM, we will be performing maintenance reloads of two of our DSL aggregation routers. These routers serve DSL to customers in the Bay Area. Expected impact is less than 5 minutes of loss of connectivity for DSL customers served by these routers.
-Jared
Update: The ...
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