Archive for April, 2009
Tuesday, April 28th, 2009
This evening, April 29th at 12:01AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the downtown Santa Rosa area. This will be a service affecting maintenance window and we expect customer downtime to be less than 15 minutes.
-Tim and Clay
Update: All work has been ...
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Saturday, April 25th, 2009
Earlier today, our support department diagnosed a problem with one of our DSL aggregation routers that resulted in customers served by that router having difficulties reaching some sites on the Internet. After escalating the issue, it was diagnosed that one of the redundant ATM uplinks of that router went faulty. ...
Posted in Network | No Comments »
Friday, April 24th, 2009
FTP access to ftp.sonic.net was unavailable for about 20 minutes today when some routine maintenance had unexpected consequences and subsequent failure -- all systems are normal now. --Augie
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Wednesday, April 22nd, 2009
Yesterday we completed an upgrade of our recursive DNS clusters (what you see as ns1.sonic.net and ns2.sonic.net).
This upgrade gives those DNS servers a substantial performance boost and enables them to handle the ever increasing ammout of requests that they see.
DNS is core to the Internet experience -- without it : ...
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Tuesday, April 21st, 2009
One of our eight inbound mail servers has been intermittently failing to apply some of our front line spam filters for the past couple of days. This lead to additional spam getting through to SpamAssassin and Graymail as well as into all of our inboxes. We've added additional monitoring to ...
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Monday, April 20th, 2009
Tonight, April 21 at 12:01 AM, we will be performing a maintenance reload of one of our DSL aggregation routers. This router serves DSL to customers in the Bay Area. Expected impact is less than 5 minutes of service interruption for DSL customers served by this router.
-Jared
Update: The SMS reboot ...
Posted in Network | 1 Comment »
Friday, April 17th, 2009
At approximately 3PM today a DoS attack was aimed at one of our Business-T customers. The attack saturated the uplinks of one of our customer aggregation routers, causing 5-10 minutes of service interruption to customers served by that router. The DoS attack has been blocked at our network edge.
-Jared
Posted in Network | 2 Comments »
Wednesday, April 15th, 2009
This evening, April 15th, at 10:15PM we will be inserting a new interface card into one of our aggregation routers. This router provides FlexLink coverage for the Healdsburg area. This work is not expected to cause an interruption of service, but a router reload may be required to complete this ...
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Tuesday, April 14th, 2009
Update : Power was restored yesterday (14 April) around 5:55pm and all systems are normal. --Augie
Sonic.net's Santa Rosa datacenter and offices are currently running on our power backup system due to a PG&E utility outage. All backup systems are operating as designed, and there is no customer impact.
It's rare that ...
Posted in Uncategorized | 4 Comments »
Thursday, April 9th, 2009
At approximately 2:30 AM today, AT&T lost ATM connectivity to the Santa Cruz area, causing all DSL in that area to be non-functional. AT&T has no ETR at this time, but we are in contact with them and will update as soon as they have any new information.
-Jared and Nathan
Update: ...
Posted in Uncategorized | 3 Comments »