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DSL Uplink Failure

Earlier today, our support department diagnosed a problem with one of our DSL aggregation routers that resulted in customers served by that router having difficulties reaching some sites on the Internet. After escalating the issue, it was diagnosed that one of the redundant ATM uplinks of that router went faulty. We have disabled that uplink and will be replacing it soon. First reports of the problem were tracked by Support at approximately 3:45 PM and the faulty uplink was disabled at 4:30 PM.

-Jared and John