Archive for April, 2009

ATM Customer Aggregation Router Reload

Wednesday, April 8th, 2009

This upcoming Friday, April 10 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers. -Jared Update: The maintenance reloads were completed without issue. Total downtime for affected customers was under 10 minutes.

T1 Cable Maintenance

Monday, April 6th, 2009

This Wednesday, April 8 at 12:01 AM, we will be doing brief cable maintenance on the DS3 that backhauls some of our T1 capacity in our San Francisco POP. This will result in approximately 15 minutes of downtime for T1 customers on the affected DS3. -Jared and Nathan Edit: Fixed incorrect month. Update: ...

Intermittent DHCP Issue

Wednesday, April 1st, 2009

At 11 AM today we proactively failed out of service a DHCP server that serves DHCP to some DSL customers in the Bay Area and Sacramento area due to a RAID disk failure. The DHCP traffic fell back to our backup DHCP server. Unbeknownst to us, the backup DHCP server ...