Archive for June, 2009
Thursday, June 25th, 2009
Tuesday, June 30th at 12:01 am, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the downtown Santa Rosa area. This will be a service affecting maintenance window and we expect customer downtime to be less than 15 minutes.
-Clay and Tim
Update: All work has been ...
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Wednesday, June 24th, 2009
This Thursday, at 12:01 am, we will be performing some intrusive maintenance on one of our DSLAM's in San Francisco. This DSLAM serves Fusion & Flexlink ADSL2+ in the Lower Pacific Heights/ Western Addition area. This work will cause an interruption of service for about 20 minutes while we replace ...
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Monday, June 22nd, 2009
This Tuesday, June 23 at 12:01 AM we will be performing maintenance reloads of the routers that terminate our Business-T service, and two Redbacks that terminate traditional DSL service. This will affect all Business-T customers, all Fresno DSL subscribers, and a small subset of DSL customers in the Bay Area. ...
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Monday, June 22nd, 2009
One of the four heads in our redundant NFS filer clusters that handle all of our email storage crashed this morning due FCAL bus instabilities after a disk failure. It's partner attempted to take over it's operation but was unable to due to the specific nature of the failure. This ...
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Monday, June 15th, 2009
This Tuesday, June 16 at 12:01 AM, we will be performing a software upgrade of our DSLAM that serves Fusion and Flexlink services to customers in the Downtown Santa Rosa area. Expected downtime is 10-15 minutes for the DLSAM to be rebooted onto the new software release.
-Jared
Update: The software upgrade ...
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Monday, June 15th, 2009
This Wednesday, June 17 at 12:01 AM, we will be performing a maintenance reload of one of our ATM switches that serves DSL to customers in the North Bay area. Customers served by this switch will experience 5-10 minutes of downtime.
-Jared
Update: The ATM switch was rebooted at approximately 12:20 AM ...
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Thursday, June 11th, 2009
Our primary 800# and 707-522-1000 are currently returning a fast busy signal . We are working with our telephone system vendor to correct this as quickly as possible.
In the interim, Support is available at 707-547-3400, and we can transfer calls internally. This queue is liable to be a bit busy until this ...
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Tuesday, June 9th, 2009
Tonight, June 9th at 11:00 pm, we will be replacing a card in one of our routers in Santa Rosa, which provides Flexlink Long Range in the Santa Rosa area. This maintenance will cause about 10 minutes of downtime for affected customers on this card, and may require a ...
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Monday, June 8th, 2009
At approximately 8:20 PM today, one of the DSL aggregation routers that serve DSL customers in the Bay Area unexpectedly reloaded. This caused about 5 minutes of downtime for the customers served by this router.
-Jared
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Wednesday, June 3rd, 2009
This evening, June 3rd, at 11:00PM we will be inserting a new interface card into one of our aggregation routers. This router provides FlexLink Long Range coverage for the Petaluma area. This work is not expected to cause an interruption of service, but a router reload may be required to ...
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