Archive for September, 2009
Tuesday, September 29th, 2009
This upcoming Thursday, Oct 1 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
Update: The router reloads have been completed without incident. All Business-T and FRATM customers should be back ...
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Friday, September 25th, 2009
Starting at approximately 9:50 this evening, some areas of Santa Rosa began experiencing intermittent DSL connectivity. We are working with ATT to resolve the issue. As a result of this outage, the telephone wait for Technical Support is unusually high. We expect resolution shortly, but do not have an ...
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Monday, September 14th, 2009
Tonight, this Tuesday, Sep 15 at 12:01 AM, we will be performing a software upgrade of the linecards that provide ADSL2+ service out of our Downtown Santa Rosa CO. This will cause a brief disruption of service to ADSL2+ customers in that area. Affected customers will experience approximately 5 minutes ...
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Friday, September 11th, 2009
This evening, Saturday September 12, at 12:01 AM, we will be migrating some of our dynamic IP DSL subscribers from a heavily loaded DSL aggregation router to a newer, less loaded one. Affected customers may see an interruption in their Internet connectivity for 5-10 minutes. We apologize for the short ...
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Wednesday, September 9th, 2009
Update (01:10) : Mail migration done; should be faster accessing e-mail for those of you that were migrated. -Augie
This Saturday (12, September) at 12:01 AM we will be performing the last service impacting e-mail migrations from our existing e-mail storage infrastructure to our new (and greatly improved) storage system.
When ...
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Tuesday, September 8th, 2009
This afternoon at 12:15 PM a huge DoS attack was aimed at a customer on our Sonic Telecom CLEC network. The DoS attack was large enough to destabilize routing in our CLEC network, so customers may have seen 10-15 minutes of spotty connectivity as we tracked down and blocked the ...
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Wednesday, September 2nd, 2009
Update (0100) : E-mail maintenance done; total down time was around 28 minutes; no e-mail was lost; let us know if you see any problems. - Augie
This Saturday (05, September) at 12:01 AM we will be performing the second of four service impacting e-mail migrations from our existing e-mail ...
Posted in Maintenance | 2 Comments »