DSL Outage, Santa Rosa
September 25, 2009 – 10:19 pm by khewittStarting at approximately 9:50 this evening, some areas of Santa Rosa began experiencing intermittent DSL connectivity. We are working with ATT to resolve the issue. As a result of this outage, the telephone wait for Technical Support is unusually high. We expect resolution shortly, but do not have an ETR .
-Kim, Support
Update: AT&T has diagnosed the problem as a failing card at an ATM switch in Northern California. This outage persists. We currently have no estimated time of repair. AT&T has reset the card which seems to have temporarily restored service to some customers while they work toward a permanent solution.
Update: Service should now be fully restored to all customers affected by this outage. If you are still having connectivity issues please contact Sonic.net technical support.
3 Responses to “DSL Outage, Santa Rosa”
Wow, this seems to be one of the longer outages. Significant packet loss still exists at 5:20AM ….
By Darryl on Sep 26, 2009
I am still having problems on my DSL. Since you have not posted an update, can I correctly assume that the problem still exists?
By Greg Varley on Sep 26, 2009
I am seeing poor DSL connectivity tonight in South Bay (Sunnyvale). This is very rare in my years of experience with Sonic.net.
By Sean on Sep 29, 2009