Archive for November, 2009
Tuesday, November 24th, 2009
This morning our phone lines are reporting all circuits busy. We are working with our vendors to troubleshoot the problem but we do not currently have an ETR. Telephone support, sales, and billing are currently unavailable. Thank you for your patience during this time.
Update: Our vendor has found a ...
Posted in Uncategorized | 2 Comments »
Sunday, November 22nd, 2009
One of our DSL aggregation routers handling customers in California's LATA 1 (largely the San Francisco area) started having problems at approximately 10:41pm tonight. Customers experienced a complete service outage until 10:47pm, at which point we were able to restore partial service. We're presently working to move the affected customer's ...
Posted in Network, Uncategorized | No Comments »
Thursday, November 19th, 2009
Update : (0123 20, Nov.) Maintenance complete; everything is fully operational again.
Tonight (19, Nov.) we will be performing maintenance on some of the internal networking and NetApp storage filers that many of our servers depend on (including e-mail and web); from 11pm to 1am the following morning you may ...
Posted in Uncategorized | 2 Comments »
Wednesday, November 11th, 2009
This morning at 11AM, a large DDoS was aimed at a server in our colocation facility in Santa Rosa. The DoS was large enough (1.5 million pps) to disrupt connectivity to our Santa Rosa datacenter, which would have affected access to mail and web services hosted by Sonic. The DoS ...
Posted in Uncategorized | 4 Comments »
Tuesday, November 10th, 2009
We experienced a brief issue with our POP3 (email) performance today due to a problem with our load balancing servers. This issue has been resolved and all POP3 services should be working normally at this time.
Posted in Uncategorized | No Comments »
Tuesday, November 10th, 2009
This morning at about 9:30 AM we began tracking a problem that was causing some DSL customers in the Bay Area to experience poor speeds and performance. We have tracked the cause of the problem back to a failing ATM card in one of our core routers, and have removed ...
Posted in Uncategorized | 9 Comments »