Archive for February, 2010
Friday, February 26th, 2010
Currently PG&E utility is offline at the 200 Paul San Francisco facility, and it is running normally on generator. Automatic transfer switching worked as designed, and all is well.
After the failure last week of a transfer switch in this San Francisco datacenter, it's good to see that repairs to that ...
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Thursday, February 25th, 2010
At 7:11PM tonight one of our two Core4 CRAC (Computer Room Air Conditioning) units unexpectedly shut itself down. Nothing instills fear more than receiving pages titled "Sys A Enable Switch Turned Off / Service Now" and "High Discharge Air Temperature" in rapid succession. After the initial panic passed, it was ...
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Thursday, February 25th, 2010
One of our backbone network transport links began having issues this morning. We have removed that link from service, and are routing traffic internally around the problem as we work with the transport circuit provider to diagnose the intermittent problems. These problems did not cause any customer impact, but as ...
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Monday, February 22nd, 2010
This Wednesday (24, Feb.) morning at 12:01 AM the Secure Server Services will be un-available for approximately 30 minutes; this affects all customers with services on ssl.sonic.net or secure web hosting services with us.
After the maintenance these customers will see a substantial performance boost.
--Augie
Posted in Maintenance | No Comments »
Saturday, February 20th, 2010
We're currently experiencing a rather large outage in San Francisco, presumably caused by a power failure to some of our colocation space there. All available resources are being brought to bear, and we'll have more shortly. This outage is likely impacting a large portion of our DSL customers as well ...
Posted in Network | 13 Comments »
Wednesday, February 10th, 2010
Earlier today we migrated the remaining humboldt1.com Internet services over to Sonic.net.
This will provide those customers with improved service and reliability that all Sonic.net customers enjoy.
If you are a former Humboldt Internet customer and you are having trouble checking your e-mail or your website, please contact our Support team :
http://www.sonic.net/contactus.shtml
1 ...
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Wednesday, February 10th, 2010
At approximately 3:00 AM today, one of our DSL aggregation routers serving customers in the Bay Area suffered what appears to be a software crash. This software crash kept the router out of service until 3:14 AM, at which time it was booted up and handling customer traffic normally.
The exact ...
Posted in Network | No Comments »
Monday, February 8th, 2010
At this time we are tracking an ATM backhaul problem affecting LATA9. This LATA covers DSL service for the Stockton/Modesto areas. We believe the problem to be on AT&T's backhaul side, and are working with them currently to diagnose and repair.
-Jared
Update: We have narrowed the issue down to a specific ...
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Monday, February 8th, 2010
This evening, at 12:01AM, we will be performing a software upgrade on the DSLAM that serves Fusion and FlexLink customers in the downtown Santa Rosa area. Expected downtime is less than 30 minutes while the DSLAM is rebooted onto the new software release.
-Tim and Nathan
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Friday, February 5th, 2010
This evening, Saturday, February 6 at 12:01 AM we will be performing maintenance reloads of two Redbacks that terminate traditional DSL service. This will affect all Chico DSL subscribers, and some of our Bay Area DSL subscribers. Expected downtime is 5 minutes.
-Jared
Update: The reloads have been completed without incident. All ...
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