Archive for March, 2010
Tuesday, March 30th, 2010
Some e-mail clients may receive an error about the SSL certificate for pop.sonic.net when checking e-mail beginning this morning around 08:30; we are working to fix the problem and will have a fix shortly.
No e-mail has been lost and you may still check and receive e-mail.
--Augie
Posted in Uncategorized | No Comments »
Friday, March 26th, 2010
This evening, between 12:01AM and 6:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink ADSL2+ customers in the Pacific Heights, Mission Terrace, Excelsior, and Bayview areas of San Francisco. Affected customers should experience less than 15 minutes of downtime.
-Tim and Juston
Posted in Uncategorized | No Comments »
Thursday, March 25th, 2010
This evening, between 12:01AM and 6:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink ADSL2+ customers in the Financial District, Castro, SoMa, and Mission areas of San Francisco. Affected customers should experience less than 15 minutes of downtime.
-Tim and Juston
Posted in Uncategorized | No Comments »
Wednesday, March 24th, 2010
Tonight at midnight, we will be performing card insertions and replacements at our San Francisco POP. These operations are being performed on our redundantly-built backbone systems, and traffic will be routed around each device as the work is being done. This should cause no interruption of service to customers served ...
Posted in Uncategorized | No Comments »
Wednesday, March 24th, 2010
This evening, between 12:01AM and 6:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink ADSL2+ customers in the Pacific Heights, Richmond District, and Inner Sunset areas of San Francisco. Affected customers should experience less than 15 minutes of downtime.
-Tim and Juston
Posted in Uncategorized | No Comments »
Tuesday, March 23rd, 2010
Tonight between 10 and 11PM, we will be replacing a core switch at our San Jose POP. We will be moving all traffic off that switch, via redundant paths before the maintenance begins, so there should be no customer impact. This switch replacement is one of the first steps in ...
Posted in Uncategorized | No Comments »
Monday, March 22nd, 2010
This Tuesday, March 23 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
Update: The maintenance reload has been completed without incident. All affected customers are back online at this time.
Posted in Uncategorized | No Comments »
Tuesday, March 9th, 2010
At approximately 10:40 we had a hardware failure on an ATM switch in San Francisco. We are presently rebooting it. Approximate downtime should be 5-7 minutes. -Sonic NOC
Update 11:10AM: The ATM switch reload is complete and traffic appears to be returning to normal. If you continue to have DSL sync-no-surf ...
Posted in Network, Uncategorized | 6 Comments »