Archive for August, 2010
Tuesday, August 31st, 2010
At 12:01AM on 9/2/10 we will be performing intrusive maintenance on the DSLAM serving the (San Francisco) SNFCCA21 POP. All Flexlink Ethernet and Fusion customers served from this POP should experience between 5-15 minutes of downtime while the work is performed.
-Matt, Tim and Jared
Update: Maintenance work has been completed. Downtime ...
Posted in Maintenance, Network | No Comments »
Monday, August 30th, 2010
This evening at 9:38PM one of our DSL aggregation routers that serves DSL to the Bay Area locked up and stopped forwarding traffic. We reloaded the router remotely and it is now functioning normally. We will be monitoring this router for any further issues and will be replacing it if ...
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Monday, August 23rd, 2010
At 4:10PM, we suffered a line card failure on equipment serving a number of Fusion customers served out of the SNFCCA12 CO in San Francisco. We are currently dispatching a technician and will provide updates as we work to resolve this outage.
-Tim, Nathan, and Jared
Update: We have determined that the ...
Posted in Uncategorized | No Comments »
Thursday, August 19th, 2010
This evening starting at 10:00PM, we will be performing maintenance on CLEC equipment serving eastern Santa Rosa. Expected downtime is less than 15 minutes.
Posted in Uncategorized | 2 Comments »
Tuesday, August 17th, 2010
This evening, at 12:01AM, we will be performing minor maintenance on one of our ATM switches. The work should only take up to 10 minutes and we do not expect any impact on customer traffic.
-Tim and Jared
Posted in Uncategorized | No Comments »
Friday, August 6th, 2010
This morning our phone lines in to the Sonic.net office are reporting all circuits busy. We are actively working with our vendor who has not yet diagnosed the trouble.
This outage affects inbound and outbound calls through our office phone system. No other services are affected by this outage.
As always, we ...
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Wednesday, August 4th, 2010
We have been receiving reports this morning of issues reaching hosts in the Sonic network from external sources. We are currently investigating this issue and will provide more information once it becomes available.
-Tim, Nathan, and the NOC
Update: We have narrowed down the problem to our upstream provider Level 3. There ...
Posted in Uncategorized | 5 Comments »
Tuesday, August 3rd, 2010
This evening, at 12:01AM, we will be performing backbone and intrusive power maintenance on equipment at the San Rafael (SNRFCA01) central office. We expect the backbone maintenance to have no impact on customer traffic. The power maintenance will cause a brief interruption of service for FlexLink Long Range customers.
Beginning at ...
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Monday, August 2nd, 2010
This evening, at 12:01AM, we will be performing maintenance on one of the redundant transport links out of our Santa Rosa datacenter. We do not expect this work to have any impact on live customer traffic.
-Tim and Jared
Update: The transport work is completed. There should have been no interruption of ...
Posted in Uncategorized | No Comments »