Archive for December, 2010

Customer Service Closing Early

Thursday, December 16th, 2010

Sonic.net Support and Sales  will close at 9:30pm Friday December 17th for our employee movie night. Support and Sales will open at the regular time Saturday morning. Programs are required to carry their data disks at all times. -John F. and the Sonic.net staff

DSL Aggregation Router Failure

Saturday, December 11th, 2010

This morning at approximately 7:15AM one of our legacy DSL aggregation routers failed. We have re-routed all customers served by that router to one of our hot spares, and are investigating the cause of the initial router failure. All customers affected by this outage should now be back online. -Jared Update: During ...

Corrupted Email Messages

Thursday, December 2nd, 2010

From approximately noon yesterday to 11:00AM this morning some specific kinds of messages with attachments over 512k may have been partially corrupted by some changes introduced into ours spam filtering systems enabling customers' blacklists to be applied to all inbound email.  While these changes passed our testing and behaved as ...