Archive for June, 2011
Monday, June 27th, 2011
This Tuesday, June 28 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
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Sunday, June 26th, 2011
Tonight, June 26 at 9:14 PM one of the uplinks to our DSL aggregation router that serves the Fresno area went down. We have replaced the failed link and all affected customers should be back online at this time.
-Jared
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Thursday, June 23rd, 2011
On Friday, June 24th, an additional half hour will be added to the weekly Customer Service Training Meeting (normally Fridays, 2pm-2:30pm). As a result, customer support via telephone will be unavailable from 2pm-3pm for this special one hour training seminar.
- Kim
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Wednesday, June 22nd, 2011
We are currently investigating a problem within our telecom network. Customers on it may experience intermittent reachability to other hosts both in and outside of our network. We will provide an update shortly once we have further diagnosed the issue.
-Matt and the NOC
Update: Service should now be stabilized for any ...
Posted in Network | No Comments »
Friday, June 17th, 2011
Sonic.net Support and Sales will close at 9:00pm Friday June 17th for our employee movie night. Support and Sales will open at the regular time Saturday morning.
- Jasper C. and the Sonic.net Staff.
Posted in Uncategorized | 2 Comments »
Monday, June 13th, 2011
This Thurday, June 16 from 12:01 AM to 3:00 AM, we will be inserting new cards into the backbone routers for our CLEC network to add capacity. This work should not cause any impact to customers, but if something goes awry, impact should be minimized to about 60 seconds of ...
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Monday, June 13th, 2011
The network operations hotline for business support is currently experiencing an outage. We are working with the phone provider to restore service as fast as possible, but there is no ETR at this time. If you presently need to contact the NOC, please call the main Sonic 707-522-1000 number and ...
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Monday, June 13th, 2011
We've seen a big up-tick in traffic here due to the coverage of our Fiber deployments. In the last few days, the Press Democrat, Ars Technica, ZDNet, MaximumPC and Engadget have all written about Sonic.net. Check out the coverage:
http://www.pressdemocrat.com/article/20110607/ARTICLES/110609527?p=all&tc=pgall
http://arstechnica.com/tech-policy/news/2011/06/1gbps-fiber-for-70in-america-yup.ars
http://www.zdnet.com/blog/btl/sonicnet-launching-1gbps-fiber-to-home-internet-for-70-per-month/50441
http://www.maximumpc.com/article/news/1gbps_internet_access_70_america_sonic_says_yes
http://www.engadget.com/2011/06/13/sonic-net-starts-trial-of-1gbps-fiber-to-the-home-internet-in-ca/
Don't worry though - we've got plenty of capacity to handle an ...
Posted in Uncategorized | 1 Comment »
Saturday, June 11th, 2011
At approximately 9:15 am this morning an OC12 serving a roughly a quarter of our legacy DSL connections in the Bay Area went down. Our Network Operations Center responded to the problem quickly but the outage cleared on it's own within 7 minutes. We have a ticket open with our ...
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Tuesday, June 7th, 2011
Tonight, June 8 at 12:01 AM we will be performing hardware maintenance on one of our ATM switches in San Francisco. This ATM switch serves DSL in the Bay Area and has been experiencing hardware problems recently. The maintenance will involve replacing the suspected problem cards in the chassis to ...
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