Archive for September, 2011
Monday, September 26th, 2011
We have received confirmation from our vendor regarding a DSL outage that is affecting parts of LATA1. We are actively working with our vendor to resolve this outage as soon as possible. At this time we have no estimated time of repair.
Customers on our Fusion platform are unaffected by ...
Posted in Uncategorized | 1 Comment »
Monday, September 26th, 2011
This Tuesday, September 27 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
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Saturday, September 24th, 2011
Today, Saturday September 24, at approximately 10:55 AM, we will be performing an emergency reload of one of our ATM switches. The ATM switch appears to have suffered an error which is affecting traffic flow through the box, and the only possible resolution is a full reload of the switch. ...
Posted in Network | No Comments »
Saturday, September 10th, 2011
We are in the process of diagnosing a Legacy DSL outage that appears to be affecting much of Northern California. We are actively working with our vendor to resolve this outage as soon as possible. At this time there is no estimated time of repair.
Update: Our vendor has diagnosed the ...
Posted in Network | 5 Comments »
Thursday, September 8th, 2011
We are currently performing emergency maintenance on equipment serving Legacy DSL customers in the San Diego area. We expect 5 to 10 minutes of downtime while the work is performed.
-Tim and Jared
Update: The intrusive maintenance has been completed, and all affected customers should be back online. The trouble found was ...
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Thursday, September 8th, 2011
Due to a recent database upgrade the nightly graymail reports were not being delivered to users. We have corrected the issue and are now processing and delivering reports to users. We apologize for any inconvenience this may have caused. -William
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Tuesday, September 6th, 2011
Tonight, September 7 at 12:01 AM we will be performing several non-intrusive network maintenance tasks on our Telecom backbone. The work should be completed by 1AM, and no impact is expected to customer traffic.
-Jared and Nathan
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Thursday, September 1st, 2011
The primary server in the NNRP cluster, news.sonic.net, lost power briefly and was rebooted. It's currently checking its filesystems and should be back in service shortly but news.sonic.net is unavailable in the meantime.
Posted in Uncategorized | 1 Comment »