ADSL Outage
February 11, 2012 – 4:12 pm by John FitzgeraldThis afternoon we are experiencing an outage on our ADSL network that manifests as end-users retaining sync but getting either extremely-slow page loads or a complete loss of the ability to surf. Our network engineering staff is currently investigating. Fusion, dial-up, and other services should be unaffected. — John F
Update: this outage was caused by a card failure. We have switched over to replacement equipment and all affected circuits should be fixed. — Nathan and John F
4 Responses to “ADSL Outage”
I am a fusion customer and I am having these issues (slow or non loading pages).
By Neal Baker on Feb 11, 2012
Yup, it’s back to expected bandwidth
I really like your Customer Service call-back protocol and appreciate the explanation here of what the issue was.
Thanks, Sonic people!
By Joel on Feb 11, 2012
@neal: The equipment that caused the outage reported here does not serve Fusion connections, so this would be a separate issue. We’ve got hold times at the moment, but give us a ring and we’ll try to sort this out with you.
@Joel: Thanks for the feedback, we try to keep folks in the loop whenever possible.
By John Fitzgerald on Feb 11, 2012
My Fusion DSL is still having serious performance problems. Perhaps it is unrelated, but I will probably call in to file a trouble ticket later tonight. Netflix, etc. are totally unusable.
By Jason Thorpe on Feb 25, 2012